I am a keen runner and like to keep myself fit and healthy
Travel is one of my biggest passions in life and I have travelled extensively and Independently in Europe, South East Asia and Indonesia
I also enjoy cooking and reading
Shirley Gray
Glasgow,Lanarkshire
Summary
Customer-focused hospitality professional with strengths in POS systems, till reconciliation and menu upselling. Manages high-volume food and drink service, supports special dietary needs and maintains high standards of food hygiene and cleanliness. Contributes to smooth front of house service through clear communication and teamwork.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Front of House Team Member
The Prince and Princess of Wales Hospice
Glasgow, Lanarkshire
02.2023 - Current
- Deliver exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Provide a warm, friendly welcome to visitors, maintaining an excellent first impression.
- Process payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Support team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Take phone calls and respond to front of house emails, managing matters including bookings, general enquiries and availability.
Bartender
Cellar 675
Glasgow, Lanarkshire
07.2016 - 08.2026
- Took customer orders and prepared drinks following best practices for each type.
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Verified customer age using official government identifications prior to serving alcohol.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Removed empty kegs, tapped new kegs and attached supply lines.
Part-time Waitress
Guys Restaurant
Glasgow, Lanarkshire
09.2010 - 10.2011
- Delivered prompt and friendly service, managing high-volume food and drink orders efficiently during peak times.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Assisted with opening and closing duties, ensuring dining area was clean and prepared for service.
- Set tables with clean cutlery, crockery, and glassware, maintaining presentation throughout service.
Full-time Chargehand
Cafe Gandolfi
Glasgow, Lanarkshire
05.1997 - 03.2010
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
Education
HNC - Fine Art Painting and Printmaking
Anniesland College
Glasgow01-2022
SVQ Level 5 - Visual Art
University 0f Arts London
Glasgow01-2020
Higher National Diploma - Jewellery Design and Production
North Glasgow Colle
Glasgow01-2012
Bachelor of Arts - Social Sciences
University of Strathclyde
Glasgow01-1999
Skills
- Cash handling
- POS systems
- Till reconciliation
- Booking management
- Food safety awareness
- Food hygiene understanding
- Cleanliness and hygiene
- Dietary needs knowledge
- Menu upselling
- Customer service
- Complaint handling
- Effective communication
- Efficient under pressure
- Dependable and trustworthy
- Positive and approachable
- Punctuality
- Customer empathy
Certification
- Driving Licence
- Level 1 WSET Foundation Certificate In Wines
- Level 2 WSET Intermediate Certificate In Wines And Spirits
- Level Elementary Food And Hygiene Certificate
Interests
Timeline
Front of House Team Member
The Prince and Princess of Wales Hospice
02.2023 - Current
Bartender
Cellar 675
07.2016 - 08.2026
Part-time Waitress
Guys Restaurant
09.2010 - 10.2011
Full-time Chargehand
Cafe Gandolfi
05.1997 - 03.2010
HNC - Fine Art Painting and Printmaking
Anniesland College
SVQ Level 5 - Visual Art
University 0f Arts London
Higher National Diploma - Jewellery Design and Production
North Glasgow Colle
Bachelor of Arts - Social Sciences
University of Strathclyde