Shirley Chambers
Prestwick,Ayrshire
Summary
Strategic manager with exceptional leadership and organizational capabilities, skilled in directing high-performing teams across various functions. Demonstrated success in managing projects that improve operational efficiency and support business expansion. Effective communicator dedicated to achieving measurable outcomes.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work history
Mortgage & Protection Broker
Chambers Financial Services ( Self Employed)
Prestwick, Ayrshire
2025.09 - Current
- Reviewed market conditions regularly to update mortgage product options.
- Completed detailed market research to secure profitable deals.
- Designed client solutions around individual needs to strengthen confidence.
- Used negotiation and communication to improve business relationships.
- Built lasting professional relationships to grow the client base.
- Delivered brokerage services efficiently to raise customer satisfaction levels.
Senior Mortgage and Protection Consultant
Sequence Group
Kilmarnock, East Ayrshire
2020.04 - 2025.05
- Provided professional mortgage and protection advice within sequence group, following TCF.
- Adhered to compliance procedures and risk management when advising customers.
- Built relationships with internal and external partners to support business growth.
Branch Manager
Allen & Harris (Sequence Group)
Kilmarnock, East Ayrshire
2015.12 - 2020.04
- Maximise branch income and profitability through daily performance focus.
- Recruit, induct, train, and manage negotiators and property managers.
- Deliver agreed KPIs with partner mortgage services manager support.
- Maintain strict compliance with government regulations during sales activities.
- Communicate clearly with clients during property negotiations and contract talks.
- Provide strong customer service through branch teamwork and client care.
- Create and implement market strategy to secure required market share.
- Conduct regular performance reviews to support continuous employee development.
- Lead team meetings to improve communication and collaboration across roles.
- Follow company policies to maintain ethical conduct at all times.
- Manage daily branch operations to keep work running smoothly.
- Review and analyse sales data to spot growth opportunities.
- Meet regulatory requirements for safe branch operation and practice.
- Set budgets using historical, current, and forecasted business data.
Branch Manager
Countrywide
Ayr, South Ayrshire
2012.05 - 2015.12
- Maximised branch income and profitability by delivering KPIs and developing staff.
- Reviewed and analysed sales data to identify growth opportunities.
- Streamlined business processes to improve operational efficiency and reduce delays.
- Established budgets based on historical, current and forecasted business data.
- Conducted regular performance reviews for continuous employee development.
- Fostered a positive work environment, improving overall team morale.
- Led team meetings to foster communication and collaboration.
Business Development Manager
Camelot Group Plc
Scotland &North England
1998.03 - 2009.06
- Managed sales and profit targets for key national and regional customers.
- Built and delivered retailer business plans with senior account stakeholders.
- Reviewed business performance, extracted insights, and launched revenue and profit initiatives.
- Set relationship management plans across commercial and operational levels.
- Coordinated retailer roll-out of plans and ran communications to track KPIs.
- Drove revenue growth through innovative sales strategies.
Education
BA - Business: Business & Enterprise
University West of Scotland
2009.09 - 2012.05
CF1 /CF6 - Mortgage& Protection
Financial Service Regulation
Scotland 2019.10 - 2020.02
Skills
- Mortgage expertise
- Financial forecasting
- Efficiency optimisation
- Client engagement
- Business relationship building
- Adaptability to market changes
- Results-Focused drive
- Leadership and management
- Team Leadership
- Staff development
- Confident communicator
- Self-motivation
References
References available upon request.
Timeline
Mortgage & Protection Broker
Chambers Financial Services ( Self Employed)
2025.09 - Current
Senior Mortgage and Protection Consultant
Sequence Group
2020.04 - 2025.05
CF1 /CF6 - Mortgage& Protection
Financial Service Regulation
2019.10 - 2020.02
Branch Manager
Allen & Harris (Sequence Group)
2015.12 - 2020.04
Branch Manager
Countrywide
2012.05 - 2015.12
BA - Business: Business & Enterprise
University West of Scotland
2009.09 - 2012.05
Business Development Manager
Camelot Group Plc
1998.03 - 2009.06