Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shipa Begum

London,ENG

Summary

Professional retail worker with over 10 years in proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.

Overview

18
18
years of professional experience

Work History

Retail Assistant

Waitrose & Partners
02.2010 - 04.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Assistant

Debenhams
06.2007 - 01.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Retail Assistant

Tesco
03.2005 - 06.2007
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Education

GCSE

Camden School For Girls
London, Camden Road
08-1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Leadership

Timeline

Retail Assistant

Waitrose & Partners
02.2010 - 04.2023

Retail Assistant

Debenhams
06.2007 - 01.2011

Retail Assistant

Tesco
03.2005 - 06.2007

GCSE

Camden School For Girls

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Shipa Begum