Shiji Nelson
Mitcham,Surrey
Summary
A compassionate and dedicated individual with hands-on experience in the healthcare field, currently pursuing part-time studies. Seeking a Healthcare Assistant role that allows for a flexible work schedule to accommodate my academic commitments. With experience gained in safe, patient-centered environments, I am committed to providing high-quality care, ensuring comfort, and supporting the well-being of patients. Motivated by a passion to help others, I aim to apply my interpersonal skills, empathy, and strong attention to detail in a healthcare setting, contributing effectively to a team while enhancing patient care.
Overview
10
10
years of professional experience
Work history
Nursery Practitioner
Eveline Day Nursery Schools
London
11.2024 - 12.2025
- Fostered strong relationships with parents and guardians, offering guidance on child development and addressing any concerns with empathy and professionalism.
- Managed inventory of nursery resources and supplies, ensuring the availability of educational materials and hygiene products.
- Regularly communicated children's learning development with parents.
- Implemented creative arts and crafts activities to encourage children's self-expression and fine motor skills development.
- Used outdoor excursions and indoor activities to support children's physical development.
Receptionist
MT Hotels
Mitcham
06.2023 - 10.2024
- Greeting incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answering and helped resolve enquiries from clients, vendors and general public.
- Solving administrative and customer service issues with knowledgeable assistance and friendly support.
- Managing high volume of incoming calls from multi-line telephone system and documented messages.
- Offering knowledgeable, friendly support to in-office guests.
Care support worker
K-Staffing
Addlestone
10.2022 - 03.2023
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Helped service users to gain ability to function independently in society.
- Met needs of clients with learning difficulties and handled challenging behaviours.
Customer Financial Services Associate
FedEx Express
Dubai, UAE
08.2018 - 08.2020
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
Customer Services Administrator
HDFC Life
Trivandrum
02.2016 - 11.2017
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
- Advised customers on availability, pricing and location of products.
Education
MSc - Project Management
University of Law
LondonMaster of Business Administration - Finance ,HR
Kerala University
TrivandrumDiploma - Computer Application
C-DIT
Bachelor of Science - Zoology
University of Kerala
KeralaSkills
- Patient care techniques
- Children's developmental support
- Effective communication skills
- Team collaboration
- Safety and hygiene practices
- First aid certification
- Emotional intelligence
- Person-centred approach
- Time management
- Creative activity planning
Timeline
Nursery Practitioner
Eveline Day Nursery Schools
11.2024 - 12.2025
Receptionist
MT Hotels
06.2023 - 10.2024
Care support worker
K-Staffing
10.2022 - 03.2023
Customer Financial Services Associate
FedEx Express
08.2018 - 08.2020
Customer Services Administrator
HDFC Life
02.2016 - 11.2017
Master of Business Administration - Finance ,HR
Kerala University
Diploma - Computer Application
C-DIT
Bachelor of Science - Zoology
University of Kerala
MSc - Project Management
University of Law