SHIELA MARIE SMITH

• Supported achievement of set targets through collaborative efforts.
• Enhanced sales by applying effective upselling techniques on shop floor.
• Maintained cleanliness standards to ensure a pleasant shopping experience.
• Assisted in training sessions to bolster overall team productivity.
• Addressed customer enquiries with professionalism to strengthen client relations.
• Completed administrative tasks promptly to facilitate efficient operations.
• Coordinated delivery logistics for seamless stocking of new arrivals.
• Resolved complaints to ensure full customer satisfaction.
• Managed stock levels to optimise sales opportunities.
• Trained team members in upselling products and navigating POS systems.
• Monitored stock levels and ordered popular items to satisfy customer demand.
• Arranged promotional displays for better product visibility and increased sales opportunities.

• Assisted standard premier and business premier passengers with seating arrangements.
• Supported special needs passengers by providing personalised attention.
• Prepared meals for first and business class passengers to improve comfort.
• Ensured adherence to travel regulations for passenger safety.
• Served food and beverages based on passenger locations.
• Checked trains regularly for maintenance and cleanliness.

• Trained new employees, leading to competent store personnel.
• Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
• Managed stock levels to maximise sales opportunities.
• Kept inventories updated to enable timely stock reorder and replenishment.
• Cashed up tills and counted takings to balance books at business close.
• Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
• Led daily operations to maintain smooth store running.
• Monitored stock levels and ordered popular items to meet customer demand.

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• Organised regular team meetings for optimal communication.
• Evaluated clients' financial status, ensured accurate credit rating.
• Reviewed loan applications meticulously, reduced potential risks significantly.
• Participated in corporate social responsibility initiatives, fostered positive public image for the company.
• Managed loan approval process for efficient customer service.
• Monitored market trends for strategic planning purposes.
• Advised clients on available credit options, optimised client satisfaction levels.
• Oversaw training of junior staff members to promote professional development within the team.
• Ensured compliance with lending regulations by maintaining up-to-date knowledge of laws and policies.
• Handled difficult customer situations diplomically, resolved conflicts effectively.
• Improved risk management strategies through careful portfolio analysis.
• Liaised with external auditors, maintained transparency in operations.
• Prepared detailed reports to support executive decision making.
• Contacted customers about overdue payments by phone, letter and email.
• Monitored outstanding balances and followed up payments.
• Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
• Conducted credit checks and monitored credit alerts.
• Evaluated client credit check outcomes to provide complete financial advice.
• Interviewed customers to assess current and projected financial positions.

• Assisted in loan solicitation through field marketing efforts.
• Managed loan pipeline and process to ensure timely delivery of loans to customers.
• Followed up with customers to collect necessary requirements and verify document validity.
• Executed know your client (KYC) checks for all applicants.
• Ensured proper conduct and review of loan processes before submission to credit team.
• Monitored accounts and followed up on monthly payments.

• Assisted in loan solicitation through field marketing efforts.
• Managed loan pipeline and processes to facilitate customer loan approvals within bank turnaround times.
• Followed up with customers to collect requirements and ensured validity of submitted documents.
• Reviewed financial and credit reports, evaluating client applications using bank's credit tools.
• Conducted know your customer (KYC) checks for all applicants, ensuring proper loan process execution prior to submission to credit team.
• Monitored accounts and followed up on monthly payments.
• Organised loan release paperwork, ensuring all documents were properly signed.
• Provided ongoing account management by regularly visiting clients and delivering quality service for retention.