Open to work
Steve Plast
Banbury,Oxford
Summary
Accomplished professional with extensive expertise in customer service, financial management, and business operations. Demonstrates proficiency in budgeting, cost control, and financial reporting, complemented by strong skills in recruitment, training programmes, and leadership management. Adept at enhancing productivity through effective decision-making and stress management. Proven track record in marketing and promotions, with a keen understanding of consumer finance products. Committed to maintaining hygiene standards compliance and optimising ePOS systems for improved performance. Career goal: to leverage comprehensive finance insight and business acumen to drive organisational success.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work history
Cafe Supervisor/Manager
More Leisure
Oxford
2025.03 - 2026.03
- Achieved consistent budget surpassing every month, notably doubling target in July.
Reduced food costs while increasing gross profit percentage through strategic adjustments.
Maintained complaint-free service and effective stock control during peak operational demands.
Unpaid Carer
Relative
Banbury, Oxford
2023.03 - 2026.03
- Provide compassionate care and support for relative's daily needs.
Operations Manager
Port Mahon
Oxford, Oxfordshire
2022.10 - 2023.03
- Assisted in reshaping business direction following COVID-19.
- Reviewed overall operations to identify areas for improvement.
- Introduced stock and cost control measures to enhance efficiency.
- Developed a seasonal menu for food and drink offerings.
- Adjusted pricing strategies to achieve reasonable profit margins.
- Facilitated staff training programme to maintain service standards.
- Established key performance indicators for monitoring progress.
Operations Manager/Director
The Plough/1855 Wine Bar
Oxford, Oxfordshire
2016.11 - 2020.03
- Started out in a busy little wine bar in Oxford with approx 80 covers where I had full control of the business. I streamlined suppliers to get better service and best quality in products. Introduced craft beer and changed menu of both wine and food regularly. Winning 4 awards including best new Gastro bar and Guardians top wine bars. After a little under a year took the bar from being in the red to a profitable working business. In 2017 it was decided to open a new concept bar also in Oxford. I was involved in the whole process from designing the bar/kitchen, planning, till system set up, stock, pricing, staffing, budget setting etc. This bar was originally a retail outlet, so it was a full conversion. We installed 3 tanks to do the secondary fermentation process of the ales to serve direct to guests. The menu is totally fresh and changed every month. Have since won 3 awards with the site.
Consultant/Manager
Duke of Marlborough
Woodstock, Oxfordshire
2016.04 - 2016.11
- Busy little hotel with 13 AA 4 star rooms. Bar and restaurant attached. Occupancy rate of the hotel is currently 85% YTD. Building trade for the restaurant and bar. My role includes implementing service changes and styles to be more productive and guest focused.
- Modernising menu and drink offerings.
- Implementing stock controls and stock management
- Introductions of website and social media
- Staff training programs for all staff
- Implementing changes for increasing P&L
Deputy/General Manager
The Fishes
Oxford, Oxfordshire
2015.07 - 2016.01
- Directed operations in a high-traffic Oxford location, overseeing weekly trading volumes from £25,000 to £55,000.
- Managed stock yield gaps and supervised efforts to optimise gross profit.
- Championed the implementation of cash control measures to enhance financial oversight.
- Led initiatives to manage labour costs effectively and trained staff on new PPS system.
Education
advanced gnvq - Leisure and Tourism
Mid Kent College
Chatham, Kent 1993.09 - 1994.07
Skills
- Customer service excellence
- Financial acumen
- Training program development
- Social media management
- Marketing strategies
- Stress management techniques
- Business management skills
- Inventory control
- Recruitment and hiring
- Outdoor catering expertise
- Decision-making proficiency
- Employee scheduling
- Leadership skills
- Operations oversight
- Sales motivation techniques
- Recipe creation and presentation
- Productivity enhancement strategies
- Hygiene compliance standards
- Kitchen team communication
- Cash handling expertise
- Equipment maintenance skills
- EPOS system optimization
- Performance reporting
- Budgeting and cost control strategies
- Menu planning expertise
- Marketing and promotions knowledge
- Financial reporting skills
- Wage management strategies
- Consumer finance knowledge
- Basic accounting principles
- Budgeting acumen
- Technical finance reporting skills
- Project finance understanding
Affiliations
- Reading
- Sport
- Puzzle Solving
Certification
Personal Licence
Work preference
Work Type
Full timeLocation preference
HybridOn-siteRemoteTimeline
Cafe Supervisor/Manager
More Leisure
2025.03 - 2026.03
Unpaid Carer
Relative
2023.03 - 2026.03
Operations Manager
Port Mahon
2022.10 - 2023.03
Operations Manager/Director
The Plough/1855 Wine Bar
2016.11 - 2020.03
Consultant/Manager
Duke of Marlborough
2016.04 - 2016.11
Deputy/General Manager
The Fishes
2015.07 - 2016.01
advanced gnvq - Leisure and Tourism
Mid Kent College
1993.09 - 1994.07
ACTIVITIES
I have an outgoing personality with a good sense of humor. Confident and very calm in stressful and pressure situations. Work well alone as well as a integral part of a team. Able to adapt to the situation as required. I have an outgoing personality with a good sense of humor. Confident and very calm in stressful and pressure situations. Work well alone as well as a integral part of a team. Able to adapt to the situation as required.