Sherrie Balderstone
Lytham St Annes,United Kingdom
Summary
Cross-trained in various job roles with a strong ability to anticipate and meet customer needs. Recognized for punctuality, friendliness, and enthusiasm as a team player. Committed to achieving set goals through hard work and dedication. Seeking a part time to full-time position with a flexible schedule to leverage diverse skills and experiences.
Overview
12
12
years of professional experience
4019
4019
years of post-secondary education
Work history
Bar staff member
The Crown Hotel
Worthington
2022.03 - 2022.06
- Enhanced customer experience by fostering welcoming atmospheres.
- Resolved customer inquiries and issues, leading to improved satisfaction.
- Achieved accuracy in cocktail, beer, wine, and spirits preparation, elevating service quality.
- Established effective communication channels with customers and colleagues, resulting in smoother operations.
- Drove collaboration amongst bar staff to improve service efficiency.
- Excelled under pressure, ensuring 100% tasks were completed safely and correctly.
Care Home Assistant
The Old Rectory Residential Home / Norfolk House
Wigan, Lancashire
2020.11 - 2021.01
- Provided personal care to residents, ensuring dignity and comfort.
- Delivered emotional support within care home environment.
- Assisted residents in engaging in social and recreational activities to promote well-being.
- Worked with over 15 residents with and without dementia
- Responded promptly to calls for help, reducing distress and anxiety in residents and family.
Conference and Banqueting Assistant
Macdonald Hotels & Resorts
Wigan
2017.08 - 2020.01
- Assisted customers by providing excellent service during stay.
- Supported restaurant and function operations, including weddings and gatherings
- Processed food orders and managed billing effectively.
- Handled customer enquiries and orders over phone.
- Cashed up tills at end of shifts.
- Maintained 100% cleanliness of function rooms, dining areas, and general spaces.
Barmaid/Waitress
The Hapton Inn
Hapton, Lancashire
2015.12 - 2017.06
- Enhanced guest satisfaction by delivering 100% service and creating warm atmospheres.
- Achieved operational excellence through consistent attendance and meticulous bar setup practices.
- Facilitated accurate financial transactions, ensuring transparency and guest trust.
- Proactively addressed issues, reporting them to supervisors and implementing timely solutions.
- Fostered lively and engaging environment, contributing to guests experience.
- Maintained high standards of cleanliness and hygiene across all bar areas and facilities
- Optimised service efficiency by managing table settings and beverage services promptly.
Warehouse/Retail Assistant
Bookers Wholesales
Burnley
2013.01 - 2015.01
- Stocked, staged, and transported goods 100% efficiently.
- Assisted in stacking and piling lumber boards and pallets.
- Unloaded cargo from trucks using hand trucks and pallet jacks.
- Organised pallets at all times to maintain clean warehouse.
- Swept floors and stored equipment properly after each shift.
- Handled customer payments and managed banking transactions at end of shifts.
Counter Assistant
Sainsburys
Burnley
2012.12 - 2013.01
- Assisted customers with inquiries, concerns, and complaints in person.
- Restocked shelves and supplies while ensuring displays were well-organised.
- Built positive relationships with customers through friendly interactions and service.
- Showed customers how to use and care for merchandise effectively.
- Responded to queries regarding store policies and product information.
- Maintained accurate records of sales transactions.
Guest Service Assistant
Holiday Inn Express
Burnley
2011.01 - 2012.12
- Greeted and welcomed hotel guests with friendly smiles
- Reviewed account information and charges with guests upon check-out.
- Verified accuracy and completeness of personal and payment information on guest accounts.
- Resolved service-related issues promptly.
- Escorted guests to assigned rooms, assisting with luggage transportation.
- Delivered messages, mail, and packages for guests and hotel facilities with 100% efficiently.
Barmaid
J.D Weatherspoon The Brun Lea
Burnley
2010.01 - 2011.01
- Maintained knowledge of menu items, specials, and beverage options.
- Checked identification for customers purchasing alcoholic beverages.
- Provided service to customers by being friendly and accommodating.
- Prepared both alcoholic and non-alcoholic beverages using correct techniques and measurements.
- Maintained 100% attendance record.
- Resolved situations with intoxicated guests calmly.
- Informed supervisors of problems or unusual situations promptly.
Education
BTEC National Diploma - Uniformed Public Services
Burnley College
BurnleyGCSEs - English Maths Science
Sir John Thursby Community College
BurnleySkills
- Invoice and payment processing
- Customer orientation
- Relationship management
- Cash handling
- Exceptional service delivery
- Pressure resilience
- Effective multitasking
- Communication proficiency
- Front desk operations
- Food and beverage services
- Patient safety training
- Manual handling certification
- Assisting with personal hygiene
Affiliations
- reading
- music
- films
Timeline
Bar staff member
The Crown Hotel
2022.03 - 2022.06
Care Home Assistant
The Old Rectory Residential Home / Norfolk House
2020.11 - 2021.01
Conference and Banqueting Assistant
Macdonald Hotels & Resorts
2017.08 - 2020.01
Barmaid/Waitress
The Hapton Inn
2015.12 - 2017.06
Warehouse/Retail Assistant
Bookers Wholesales
2013.01 - 2015.01
Counter Assistant
Sainsburys
2012.12 - 2013.01
Guest Service Assistant
Holiday Inn Express
2011.01 - 2012.12
Barmaid
J.D Weatherspoon The Brun Lea
2010.01 - 2011.01
BTEC National Diploma - Uniformed Public Services
Burnley College
GCSEs - English Maths Science
Sir John Thursby Community College