Retired
Open to work
SHELLEY FALKINGHAM
Home Marketing and Management
Horsforth, Leeds,West Yorkshire
Work preference
Job search status:
Open to work
Work Type
Part time
Location preference
RemoteHybrid
Location:
Horsforth, Leeds, West Yorkshire, GB
Open to relocation:
No
Important to me
Work-life balanceFlexible work hoursWorking remotely option
Highly professional individual with extensive expertise in office reception, trauma sensitivity, and security procedures compliance. Demonstrates excellent communication, effective time management, and empathetic listening skills. Proficient in intelligence gathering and analysis, witness interviews, evidence collection, and report-writing. Strong understanding of the Data Protection Act and Human Rights. Holds a driving licence. Committed to maintaining confidentiality and adhering to the National Intelligence Model.
Diligent and dedicated with strong sense of duty and integrity. Possess exceptional communication and problem-solving skills, combined with calm demeanour under pressure. Committed to making positive impact on community safety and wellbeing in [Desired Position] role.
37
Years of experience
5
years of post-secondary education
Work history
Letting Negotiator
4 Months
Home Marketing and Management - Pudsey, Leeds, West Yorkshire | 2025.10 - 2026.02
- Managed email and telephone enquiries from prospective tenants, current tenants, and landlords. My role involved facilitating seamless communication between all parties to ensure smooth property transactions. Provided expert advice on rental market trends. Instrumental in maintaining client relationships, ensuring that both landlords and tenants received exceptional service. My duties also included preparing tenancy agreements, conducting background checks, and handling any disputes or issues that arose during the tenancy period.
- Managed communication via phone and email to address enquiries from potential and existing customers.
- Handled enquiries from prospective tenants via phone and email, contributing to increased brand visibility.
- Processed tenant applications quickly to minimise vacancy durations.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Built strong relationships with landlords, fostering trust and loyalty.
- Facilitated resolution of tenant disputes, ensuring a harmonious living environment.
- Collaborated closely with the maintenance team for prompt issue resolution.
- Streamlined administrative tasks, resulting in improved office efficiency.
Police Constable
29 Years 2 Months
West Yorkshire Police Authority. - West Yorkshire area., West Yorkshire | 1996.08 - 2025.10
- As a Police Constable, I was responsible for a wide range of policing duties, encompassing all aspects from serving as a response officer to working as an intelligence officer. My role involved maintaining public order, enforcing laws, and ensuring community safety. I responded to emergency calls, conducted investigations, gathered and analysed intelligence, and collaborated with other law enforcement agencies. I was tasked with preparing reports, providing evidence in court, and engaging with local communities to build trust and prevent crime. My ability to assess situations quickly and make informed decisions was crucial in maintaining public safety and upholding the law.
- Played a key role in a major intelligence operation that led to the apprehension of a notorious criminal gang.
- Successfully responded to numerous emergency calls, ensuring swift and effective law enforcement action.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Produced comprehensive crime and intelligence reports with meticulous attention to detail.
- Fostered public trust by maintaining high ethical standards and transparency.
- Defused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Protected life and property by enforcing UK laws and regulations.
- Collaborated with public service groups to expand partnerships and improve policing in West Yorkshire and the Regional area too.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure.
- Consistently achieved high ratings in performance evaluations for professionalism and dedication.
- Enforced laws with authority to maintain good public order.
Retail
7 Years
High Street Stores - Leeds, West Yorkshire | 1989.08 - 1996.08
- Having embarked on my career in retail immediately after leaving school, I progressively advanced to a management level position, demonstrating a strong commitment to customer service and operational efficiency. Oversaw daily store operations, managed inventory levels, and led a team to achieve sales targets. I was instrumental in implementing strategic initiatives to enhance the customer shopping experience, driving both customer satisfaction and store profitability. Additionally, I cultivated a positive work environment by fostering teamwork and professional development among staff, ensuring alignment with company standards and objectives.
- Handled day-to-day store management from opening the store to recruiting staff and delivering training, ensuring smooth-running retail operations.
- Coordinated team schedules to ensure efficient retail operations.
- Responded swiftly to peak periods by prioritising tasks to maintain efficient customer service.
- Streamlined returns and exchanges to enhance customer shopping experience.
- Maintained store cleanliness and order to create a welcoming shopping environment.
Skills
- Confidentiality maintenance
- Data protection
- Security compliance
- Intelligence analysis
- Evidence collection
- Witness interviews
- Report writing
- Communication skills
Education
GCSE
Benton Park High School - Rawdon, Leeds
1984.09 - 1989.07
6 x GCSEs grade 4 or above, including Maths and English.
REFERENCES
Available on request.
Affiliations
- Travel both home and abroad.
- Sport both playing and watching, these include, football, rugby, motocross, netball, ice hockey.
- Playing the drums and photography.
Timeline
Letting Negotiator
Home Marketing and Management
2025.10 - 2026.02Read more
Police Constable
West Yorkshire Police Authority.
1996.08 - 2025.10Read more
Retail
High Street Stores
1989.08 - 1996.08Read more
Benton Park High School - GCSE,
1984.09 - 1989.07Read more