Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bronagh Clark

Belfast,Antrim

Summary

  • I am a dedicated and reliable professional with extensive expertise in client assessment, behaviour modification techniques, risk assessment and therapeutic communication. I have demonstrated resilience in difficult situations and have upheld the highest standards of ethical practice and patient confidentiality. I am skilled in addiction counselling techniques crisis intervention, and safeguarding vulnerable individuals. I am adept at multidisciplinary team collaboration, health promotion advocacy, and navigating the healthcare system. I am committed to promoting recovery-based approaches and enhancing client well-being through compassionate listening and effective time management. My career goal: To leverage comprehensive skills in a challenging role that supports vulnerable populations and fosters positive behavioural change.
  • I am a talented support worker and team leader focused on improving client lives through high-quality support and client instruction. I am proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. I have been creative and an empathetic practitioner with 22 years of experience building community and developing social skills through incremental therapeutic techniques.
  • I would be a reliable team member enthusiastically pursuing opportunity to add immediate value to a growing team. I have always been inspired to help others and driven to apply unfailing work ethic to meet objectives. I am industrious and committed with skills for multitasking and managing time well.
  • I can offer strong interpersonal and communication skills with a compassionate approach to supporting individuals. I am knowledgeable about active listening, problem-solving, and providing emotional support. I am ready to use and develop empathy, patience, and teamwork in this crisis helpline worker role.
  • I am a compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. I can demonstrate the ability to adapt quickly and handle challenging situations with empathy and professionalism. I am eager to contribute positively and make meaningful difference in this challenging role, if appointed.
  • I am a committed professional with focus on support and care in the social care sector. I am capable of enhancing individual well-being by providing tailored support, utilising skills in active listening, empathy, and problem-solving. I can offer improved service delivery and client satisfaction through personalised support plans and effective communication.
  • I am a compassionate person with strong communication and problem-solving skills, coupled with a deep understanding of client care and support. I am proficient in active listening and conflict resolution, ensuring a stable and nurturing environment for those in need. I am committed to creating a positive change and enhancing the quality of life for clients.
  • I am a loyal employee with a solid understanding of training and mentoring employees. I am a dedicated team player, proactive and hands-on in task completion.
  • I am an energetic and resourceful employee well-versed in strong communication and organisational skills.
  • I am a hard-working team leader/project support worker with strong organisational skills. I achieve goals through planning and prioritisation.
  • I am an organised and dependable project worker/team leader with 22 years with of experience within the healthcare sector. I am successful at managing multiple priorities with a positive attitude and I am willing to take on greater responsibilities to meet team goals.
  • I am a dedicated employee with 22 years of experience. I thrive under pressure and adapts to challenges with ingenuity and resilience.
  • I am a compassionate professional with experience in providing emotional support and guidance. I am skilled in active listening and crisis intervention, helping individuals navigate challenging situations with empathy and practical advice. I am committed to fostering safe and supportive environment for all callers.
  • I am skilled in de-escalating tense situations and building trust quickly. I create a safe space for callers who would use the Carlisle House helpline resulting in improved emotional well-being and positive feedback from service users.
  • I am a compassionate individual with strong communication and problem-solving skills, highly suitable for providing support in challenging situations. I demonstrate excellent active listening and crisis management abilities, coupled with calm demeanour and capacity to handle stressful environments. I am committed to making a positive difference in lives of those in need, and I am ready to contribute effectively in this crisis helpline role, if appointed.
  • I am a dedicated and reliable professional with extensive expertise in client assessment, behaviour modification techniques, and therapeutic communication. I demonstrate resilience in difficult situations and upholds the highest standards of ethical practice and patient confidentiality. I am skilled in crisis intervention, and safeguarding vulnerable individuals. I am adept at multidisciplinary team collaboration, health promotion advocacy, and navigating the healthcare system. I am committed to promoting recovery-based approaches and enhancing client well-being through compassionate listening and effective time management.
  • I am a compassionate social care professional with years of experience devising and implementing successful support programmes. I am dedicated and driven to deliver positive outcomes for diverse client bases. I am meticulous in assessment and monitoring to deliver necessary resources for individualised needs.
  • I have experience with managing large client caseloads covering varied social issues. I am focused and compassionate to deliver considered, strategic care and support. I am a specialist in community rehabilitation programmes focused on reducing needs for ongoing care.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Support worker Rehabilitation Unit for Substance

Carlisle House
Belfast, Antrim
07.2014 - Current
  • Fostered healthier coping mechanisms with regular service user discussions.
  • Employed conflict resolution skills during my shifts.
  • Ensured adherence to ethical guidelines as set forth by British Association for Counselling and Psychotherapy.
  • Promoted psychosocial education, enhancing societal understanding of mental health issues.
  • Applied mindfulness-based interventions, resulting in increased self-awareness among clients.
  • Developed personalised therapeutic programmes with a focus on managing anxiety and depression symptoms.
  • Provided crisis intervention services, ensuring immediate emotional support in critical situations.
  • Participated actively in supervision sessions and continued professional development workshops maintaining up-to-date industry knowledge.
  • Collaborated with healthcare professionals to provide holistic support for clients' wellbeing.
  • Managed case documentation for comprehensive record keeping and reference during treatment planning.
  • Assessed client progress regularly to ensure effectiveness of therapeutic approaches.
  • Established rapport with patients through active listening skills thereby fostering trustful relationships.
  • Demonstrated empathy during counselling sessions, aiding the development of positive therapist-client relationships.
  • Built positive, productive client relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with service users.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plan.
  • Responded proactively to changing circumstances for optimised service user care.
  • Used assessment findings to action necessary care plan adaptations.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Partnered with external support networks to deliver holistic client care.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Supervised small groups of adults with additional mental health needs in assigned therapy group.
  • Utilised integrative counselling methods for improved mental health awareness amongst clients.
  • Adapted counselling techniques according to individual client needs, optimising personal growth outcomes.
  • Encouraged open communication from callers, fostering a supportive environment.
  • Supported colleagues in managing complex cases through teamwork and collaboration.
  • Adhered strictly to safeguarding policies, prioritising caller welfare at all times.
  • Referred callers to relevant external agencies for further assistance if needed.
  • Enhanced caller safety by liaising with emergency services when required.
  • Utilised de-escalation tactics to manage highly stressful situations effectively.
  • Utilised active listening skills to understand caller's issues quickly.
  • Handled high-stress situations for improved caller wellbeing.
  • Managed difficult conversations whilst remaining calm and composed under pressure.
  • Offered empathetic support for enhanced caller comfort during distressing times.
  • Completed detailed call logs, maintaining a thorough record of interactions.
  • Trained new helpline workers, enhancing the team's overall effectiveness.
  • Collaborated with other professionals to provide comprehensive care.
  • Assisted distressed callers by providing emotional support and immediate help.
  • Monitored emotional state of regular callers, ensuring continued support provision over time.
  • Conducted risk assessments for determining immediate danger levels accurately.
  • Responded rapidly to crisis calls, ensuring effective assistance.
  • Maintained confidentiality whilst handling sensitive information about callers.
  • Promoted positive mental health with proactive advice and guidance on self-help strategies.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Assisted service users to obtain and access community resources.
  • Listened to clients' current struggles to signpost relevant support.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Assessed clients and documented information for records and analysis.
  • Reported on clients' progress to evaluate service impact.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Collaborated with external support providers to maintain good care continuity.
  • Adapted support where possible to increase service accessibility.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Highlighted additional support provisions to maximise service users' growth opportunities.
  • Recommended clients for specific treatment programmes to aid timely recovery.



Family Support Team Leader

Beechmount SureStart
Belfast, Antrim
03.2009 - 02.2016
  • Maintained thorough documentation of all support cases with meticulous attention to detail.
  • Established key performance indicators, monitored progress regularly.
  • Fostered a collaborative working environment through team-building initiatives.
  • Investigated and resolved escalated customer complaints to ensure satisfaction and retention.
  • Delivered emotional support to families during difficult times, encouraging resilience and strength.
  • Ensured safety of vulnerable individuals through vigilant risk assessment procedures.
  • Trained new staff members resulting in increased team efficiency.
  • Revised care plans based on changing needs ensuring optimal service provision at all times.
  • Assessed needs of each family member to provide tailored support services.
  • Developed care plans, ensuring each individual's needs were met effectively.
  • Organised group activities promoting learning and social interaction among family members.
  • Connected families with community resources assisting them in their unique circumstances.
  • Conducted home visits for improved understanding of familial situations.
  • Provided crisis intervention when needed mitigating potential harm or distress.
  • Enhanced the wellbeing of children by implementing appropriate interventions.
  • Managed caseloads efficiently whilst adhering to all professional standards and protocols.
  • Prepared detailed reports, aiding in effective case monitoring.
  • Collaborated with other social workers, achieving a holistic approach to case management.
  • Fostered healthier relationships within families by mediating conflicts and misunderstandings.
  • Liaised with schools to monitor child welfare leading to more comprehensive support strategies.
  • Facilitated parents' skill-building workshops improving home environments for children’s development.
  • Participated in multidisciplinary team meetings contributing insightful perspectives on complex cases.
  • Advocated for clients' rights within social service systems to ensure fair treatment.
  • Improved family dynamics by conducting regular 1:1 home visits.
  • Responded calmly to manage crises and emergency situations.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Established and maintained professional relationships to offer objective guidance and support.
  • Advocated on behalf of parent and child to protect their best interests.
  • Adhered to safeguarding principles to protect children from risk.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Worked with community organisations to create access to resources and assistance to meet parent and child's varying needs.
  • Promoted client well-being through effective case management, counselling and advocacy.
  • Exercised professional judgement to implement interventions and make tough decisions.
  • Evaluated and addressed individual parents' needs and concerns through targeted assessments.
  • Reported on case progress, updates and interventions in alignment with regulatory standards.
  • Liaised with multi-disciplinary professionals and caregivers to foster access to voluntary and statutory services.
  • Managed assigned caseload documentation in alignment with regulatory requirements and standards.
  • Offered trauma-informed resources and care options for parents undergoing crises.
  • Guided parents through application processes for governmental assistance.
  • Implemented individualised treatment support plans for 'high need' parents with issues related to substance abuse and mental health needs.
  • Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.
  • Built positive, productive client relationships for enhanced social support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded proactively to changing circumstances for optimised parental and child care care.
  • Used assessment findings to action necessary support plan adaptations.
  • Partnered with external support networks to deliver holistic service user care.
  • Created targeted support programmes based on parents' assessments.
  • Oversaw multiple 'high risk' cases (children who were placed on CPR) simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for parents. I also facilitated workshops and programmes re: The Nurturing Programme, Parent and Toddler Groups, The Incredible Years Programme.
  • Prepared reports and engaged regularly with case conferences.
  • I supervised the family support team re: providing 1:1 supervision, monitoring and assigning their case loads, providing emotional and practical support when needed.

Intensive family support worker

Saol Ur SureStart
Belfast, Antrim
03.2006 - 02.2009
  • Documented progress reports accurately maintaining strict confidentiality standards.
  • Advocated on behalf of families during multi-agency meetings, guaranteeing their voices were heard.
  • Facilitated improved family dynamics by conducting regular home visits.
  • Navigated complex child protection legislation with proficiency, safeguarding welfare of children at all times.
  • Advocated for families within the social care system, ensuring their needs were met appropriately.
  • Provided crisis intervention support, diffusing tense situations effectively.
  • Managed large caseloads efficiently without compromising quality of service provided.
  • Strengthened family relationships with therapeutic intervention techniques.
  • Improved understanding of resources available to families by offering comprehensive advice and guidance.
  • Established positive rapport with families through empathetic and non-judgmental approach.
  • Established trustful relationships with clients to facilitate open communication.
  • Nurtured resilience within client base through strength-based approach to intensive family support work.
  • Collaborated with schools and health services for coordinated care delivery.
  • Trained in mental health first aid, providing immediate support during crises.
  • Worked closely with multidisciplinary teams to ensure holistic approach to care management.
  • Coordinated community resources for improving overall living conditions of families served.
  • Employed mediation techniques for resolving family disputes effectively.
  • Developed individualised action plans targeting specific issues within each family unit.
  • Engaged with children and families using creative strategies and professional approach.
  • Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
  • Supported and advised parents regarding various issues and signposted additional services.
  • Remained calm and poised in difficult, stressful or escalating situations, helping to comfort parents.
  • Coordinated structured and intensive support through interventions.
  • Provided written and electronic reports of conducted work adhering to policies and procedures.
  • Managed complex caseload of vulnerable families through strategic prioritisation.
  • Adhered to our organizational policies and procedures for protecting children and vulnerable adults.
  • Maintained accurate chronological records of work with families using software.
  • Escorted families to counsellor, legal aid workers and doctor appointments.
  • Developed integral relations with families and external agencies for holistic service delivery.
  • Evaluated needs through common assessment framework, prescribed screening tools and models of engagement re: The Star model.
  • Educated guardians and parents about mental health, providing support and education for assistance.
  • Initiated and led parent support networks through workshops.
  • Conduct regular consultations with parents and guardians through outreach efforts and focus groups.
  • Worked to improve and enhance parent and child lives through effective and compassionate care.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Assisted service users to obtain and access community resources.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Listened to clients' current struggles to signpost relevant support.
  • Assessed clients and documented information for records and analysis.
  • Reported on clients' progress to evaluate service impact.
  • Collaborated with external support providers to maintain good care continuity.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Adapted support where possible to increase service accessibility.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Liaised with external and internal professionals to provide holistic support within the statutory and voluntary sector.
  • Identified key client needs to develop targeted support programmes.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Referred parents for specific treatment programmes to aid timely recovery re: complementary therapies, counselling sessions.
  • Recruited parents for programmes based on their needs.
  • Facilitated programmes to promote positive parent and child interaction.
  • Ran community programmes to limit further statutory intervention and follow-up care.

Project Worker (Mental Health).

Praxis Care (Dunmisk Manor)
Belfast, Antrim
02.2003 - 03.2005
  • Routinely evaluated effectiveness of care plans, making necessary adjustments as needed.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans.
  • Facilitated group therapy sessions leading to enhanced community integration.
  • Upheld strict confidentiality protocols ensuring respect for patient privacy.
  • Promoted safe environment by adhering to risk assessment guidelines.
  • Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
  • Collaborated with multi-disciplinary teams for comprehensive patient care.
  • Built trustful rapport with clients through consistent reliability and patience.
  • Liaised effectively with healthcare professionals, contributing to integrated services.
  • Develope
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Ensured medication was correctly administered, improving overall health outcomes.
  • Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
  • Documented progress notes meticulously, enabling accurate service user assessments.
  • Delivered crisis intervention during critical incidents, ensuring immediate support.
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.
  • Enhanced mental health understanding for service users through psychoeducation.
  • Fostered improved relationships between service users and family members.
  • Conducted regular welfare checks on service users to ensure safety.
  • Provided daily living assistance, promoting independent behaviour.
  • Assisted service users by providing emotional and practical support.
  • Navigated delicate situations with empathy whilst maintaining professional boundaries.
  • Encouraged positive lifestyle changes for sustainable mental health improvements.
  • Maintained confidentiality of service users information.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Provided emotional support to service users and families facing challenging situations.
  • Determined ongoing service users safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Assisted clients to achieve personal and treatment-related goals.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Helped service users make informed decisions and follow individual treatment plans.
  • Inputted service users' information and records on database to maintain accurate documentation.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
  • Collaborated with other healthcare professionals to design treatment plans.
  • Monitored service users' conditions, taking pulse and weight.
  • Performed crisis interventions during emergency cases.
  • Provided timely intake, assessment and appropriate intervention to service users experiencing crises.
  • Administered medication and treatment for service users.
  • Assessed client mental health in detail to establish treatment options and develop treatment plans.
  • Helped service users to gain ability to function independently in society.
  • Assisted service users to obtain and access community resources.
  • Established and maintained working relationships with service users' based on trust and non-judgement.
  • Supported service users' with rehabilitation and socialisation in community settings.
  • Listened to service users' current struggles to signpost relevant support.
  • Counselled service users' through difficult times using approved and compassionate strategies.
  • Identified key service users' needs to develop targeted support programmes.
  • Monitored service users progress and adapted support programmes to meet changing needs.
  • Reported on service users' progress to evaluate service impact.
  • Assessed service users and documented information for records and analysis.
  • Collaborated with external support providers to maintain good care continuity.
  • Highlighted additional support provisions to maximise service users'' growth opportunities.
  • Adapted support where possible to increase service accessibility.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Liaised with external and internal professionals to provide holistic support.
  • Developed tailored support plans whilst prioritising pressing concerns.

Project Worker (Homeless Sector)

Simon Community (based at Clifton Park Avenue)
Belfast, Antrim
01.2001 - 02.2003
  • Provided financial guidance to assist in budgeting and money management skills development.
  • Facilitated group therapy sessions to promote mental well-being.
  • Took part in fundraising events, raised awareness about homelessness issues.
  • Assisted with housing applications, securing suitable accommodation.
  • Managed aggressive behaviour using de-escalation techniques, upheld safety in hostile situations.
  • Implemented harm reduction strategies with drug-addicted clients, minimised health risks.
  • Coordinated medical appointments, ensured timely healthcare access.
  • Organised educational workshops aimed at skills enhancement and personal growth.
  • Advocated for service users' rights leading to fair treatment within the system.
  • Provided emotional support to service users, reducing distress levels.
  • Developed tailored care plans for imp
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Offered advice on employment opportunities resulting in increased self-sufficiency among service users.
  • Maintained detailed client records for accurate tracking of progress.
  • Escorted service users to benefits appointments securing necessary welfare support.
  • Conducted risk assessments for safer engagement with service users.
  • Initiated referrals to specialist agencies when additional intervention was required re: Counselling, Youth Justice Agency, Women's Aid, SVP, sexual health organizations.
  • Built positive, productive service user relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with service users.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded proactively to changing circumstances for optimised service user care.
  • Used assessment findings to action necessary care plan adaptations.
  • Partnered with external support networks to deliver holistic client care.
  • Created targeted support programmes based on client interviews and assessments.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults re: promotion of good sexual health, the promotion of good mental and physical well being.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.

Education

Higher National Diploma - Health and Social Care

Belfast Metropolitan College
Belfast
09.2005 - 06.2008

Skills

  • Reliable and trustworthy
  • NISCC Registered and upholding the codes of conduct and practices
  • Resilience in difficult situations
  • Resilience in difficult situations
  • Behaviour modification techniques
  • Risk assessment application
  • Infection control knowledge
  • Professional boundaries understanding
  • Professional boundaries understanding
  • Dealing with vulnerable clients
  • Client assessment capabilities
  • Self-Management
  • Medication Administration
  • Assertiveness
  • Drug testing proficiency
  • Drug testing proficiency
  • Therapeutic communication
  • Client-Centred approach
  • Patient confidentiality adherence
  • Methadone maintenance understanding
  • Relapse prevention planning
  • Resilience in stressful environments
  • Outreach services provision
  • Behaviour modification strategies
  • Therapy session facilitation
  • Child protection law knowledge
  • Excellent listening capacity
  • Sensitive to stigmatized topics
  • Health promotion advocacy
  • Substance misuse awareness
  • Non-Judgmental attitude
  • Peer support programme development
  • Ethical practice
  • Advocacy for client rights
  • Behavioural change tactics
  • Healthcare system navigation
  • Community resource utilisation
  • Drug detoxification process understanding
  • Addiction counselling techniques
  • Interpersonal sensitivity
  • Psychopharmacology knowledge
  • Dual diagnosis treatment
  • Knowledge of rehabilitation methods
  • Multi-agency working
  • Record-keeping
  • Patient confidentiality
  • Client motivation techniques
  • Recovery plan development
  • Multidisciplinary team collaboration
  • Substance misuse assessment
  • Harm reduction techniques
  • Self-awareness
  • Motivational interviewing
  • Suicide risk assessment
  • Group therapy facilitation
  • Time efficiency
  • Communication proficiency
  • Domestic violence protocols
  • Initiative taking
  • Health and Safety Compliance
  • Communication skills
  • Cultural awareness
  • Customer Service
  • Interpersonal communication
  • Team Leadership
  • Resourcefulness
  • Conflict Resolution
  • Regulatory compliance
  • Crisis management
  • Cultural sensitivity
  • Report-writing
  • Relationship-building
  • Data protection compliance
  • Cultural competency
  • Negotiation skills
  • Interpersonal skills
  • Creative thinking
  • Decision making
  • Calm under pressure
  • Problem-solving
  • Traffic light protocol understanding
  • Practice in psychotherapy methods
  • Domestic violence knowledge
  • Telephone triage process
  • Referral procedures
  • Adaptability in emergencies
  • Crisis prevention intervention training
  • Family dynamics understanding
  • Client confidentiality protocol
  • Self-Harm awareness
  • Professional boundaries enforcement
  • Resilience building
  • Multicultural sensitivity
  • Data entry proficiency
  • Safeguarding vulnerable individuals
  • Patient confidentiality law familiarity
  • Self-Care techniques
  • Safeguarding procedures
  • Empathetic listening
  • Stress management techniques
  • Child protection case management
  • Trauma-informed care
  • Confidentiality maintenance
  • Child protection knowledge
  • Counselling techniques
  • Crisis Intervention
  • Emergency Response
  • Risk Assessments
  • Effective time management
  • Mental health support
  • Client risk and needs assessments
  • Call transcription
  • Recovery-based approach
  • Referrals and signposting
  • Child Protection Procedures
  • Clear communication
  • Phone call record-keeping
  • CPR certified
  • Harm prevention techniques
  • Reflective practice
  • Compassionate listening

References

References available upon request.

Timeline

Support worker Rehabilitation Unit for Substance

Carlisle House
07.2014 - Current

Family Support Team Leader

Beechmount SureStart
03.2009 - 02.2016

Intensive family support worker

Saol Ur SureStart
03.2006 - 02.2009

Higher National Diploma - Health and Social Care

Belfast Metropolitan College
09.2005 - 06.2008

Project Worker (Mental Health).

Praxis Care (Dunmisk Manor)
02.2003 - 03.2005

Project Worker (Homeless Sector)

Simon Community (based at Clifton Park Avenue)
01.2001 - 02.2003

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