Shelbie Payne
Sittingbourne,Kent
Summary
Energetic employee well-versed in strong communication and organization skills. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sales advisor
Vodafone UK
Sittingbourne, Kent
03.2022 - 12.2023
- Maintained store standards to uphold clean, professional appearances.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
Line worker
COOK
Sittingbourne, Kent
11.2021 - 02.2022
- Covered shift breaks and other production areas to minimize disruptions.
- Understood assembly instructions for range of products.
- Performed cleaning activities across site to maintain safety and compliance.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Maintained clean workstation to comply with safety guidelines and protocols.
Community Carer
BAC Care
Sittingbourne, Kent
11.2019 - 01.2020
- Maintained accurate records of daily care activities using Access Workspace for Care.
- Optimised hydration and nutrition levels by prompting fluid intake and providing meals.
- Drove continuous improvement by regularly evaluating service delivery, consulting with clients to identify future needs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Prepared nutritious meals per day in line with clients' dietary requirements.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Liaised with healthcare team members to ensure continuity of care for clients.
- Tackled chronic loneliness by providing tailored companionship through active listening and shared hobbies.
Volunteer helper
Age UK
Sittingbourne, Kent
09.2014 - 06.2017
- Facilitated regular leisure activities to fully engage clients.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
- Upheld nationally recognized care standards.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Talked and actively listened to service users to nurture trusted relationships.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Monitored physical and emotional well-being of individuals, reporting changes to care managers.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Education
Level 2/ level 3 -
Canterbury College
Sheerness, Kent 09.2015 - 06.2017
GCSEs -
Oasis Academy Isle of Sheppey
Sheerness, Kent 09.2009 - 06.2014
Skills
- Hardworking & committed
- Trustworthy with integrity
- Stock security
- Customer assistance
- Self-motivated
- Face-to-face selling
- Confident communicator
- Superb time management
- Up-selling expertise
- Able to use and show initiate and always meet deadlines
- Caring and supportive, having an empathy for others and their needs
- A team player, working well with others
- Able to use basic BSL and Makaton sign language (Currently looking at getting qualified)
- Product expertise
- Excellent timekeeping
Interests
I enjoy playing the guitar, I love to read and write short stories. I also love looking after and caring for theyoung and old.
Additional Information
- PERSONAL ACHIEVEMENTS:, I received a Kent County Council Award ( ‘Try Angle' award). This was for my work in the anti-bullying clubwhilst at secondary school.
Languages
English
Native
BSL
Intermediate
Timeline
Sales advisor
Vodafone UK
03.2022 - 12.2023
Line worker
COOK
11.2021 - 02.2022
Community Carer
BAC Care
11.2019 - 01.2020
Level 2/ level 3 -
Canterbury College
09.2015 - 06.2017
Volunteer helper
Age UK
09.2014 - 06.2017
GCSEs -
Oasis Academy Isle of Sheppey
09.2009 - 06.2014
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