Dinah Syed
Middlesbrough,North Yorkshire
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Comfortable in fast-paced environments and willing to take on challenging work. Organised adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Sales Assistant
Zaitoon Restaurant
Aurangabad, India
05.2023 - 08.2023
- Provide exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Collaborate with the sales team to achieve monthly sales targets, consistently exceeding goals by 15%
- Maintain a visually appealing store by organizing displays and ensuring product availability
- Handle customer complaints and returns professionally, resolving issues to customer satisfaction
- Train and onboard new sales associates, imparting product knowledge and customer service best practices
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Received and processed product returns.
Retail Sales Associate
Deluxe Printing & Publications Ltd
Aurangabad, India
11.2021 - 04.2022
- Greeted and engaged customers, creating a welcoming atmosphere resulting in a 10% increase in repeat business
- Actively upsold complementary products, boosting average transaction value by 20%
- Managed inventory, conducted regular stock checks, and replenished merchandise to prevent out-of-stock situations
- Assisted in visual merchandising, ensuring store displays were attractive and maintained brand standards
- Collaborated with the manager to plan and execute in-store promotions and events.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Customer Service Representative
Shreem Boutique
Aurangabad, India
03.2021 - 07.2021
- Provided pre-sales and post-sales support, guiding customers through product selection and troubleshooting
- Achieved a 90% customer satisfaction rating through attentive communication and problem-solving
- Processed orders, tracked shipments, and resolved delivery issues promptly to ensure timely customer deliveries
- Collaborated with the sales team to identify opportunities for upselling and cross-selling
- Assisted in maintaining the cleanliness and organization of the boutique, creating a positive shopping environment.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Education
Masters - Forensic Science (Advance Practice, Forensic science, criminal justice, Forensic Investigation Strategy Rsearch
Teesside University
Middlesbrough 10.2023 - 05.2025
Bachelor's of Operation Theatre - Anesthesla Technology, Patient Care, Medicine, Community Health
MGM Medical College and Hospital
Aurangabad India 07.2017 - 11.2021
Skills
- O SKILLS & QUALITIES
- Language Expertise:
- IELTS (Academic) - [Overall Band
- Score - 65, CEFR - C1, L:65, R: 65, S: 70, W:65]
- Product Knowledge
- Excellent timekeeping
- Sales Techniques
- After-sales care
- Point-of-Sale (POS) Systems
- Stock security
- Inventory Management
- Money handling
- Visual Merchandising
- Results-orientated
- Conflict Resolution
- Face-to-face selling
- Team Collaboration
- Outstanding customer service
- Communication Skills
- Outgoing and enthusiastic
- Time Management
- Confident communicator
- Problem Solving
- Self-motivated
- Attention to Detail
- Loss prevention
- Customer assistance
- Product promotions
- Superb time management
- Product demonstrations
- Trend forecasting
Interests
Outdoors
Photography
Volunteering
Fitness
. Reading
Cooking
Languages
English
Fluent
Timeline
Masters - Forensic Science (Advance Practice, Forensic science, criminal justice, Forensic Investigation Strategy Rsearch
Teesside University
10.2023 - 05.2025
Sales Assistant
Zaitoon Restaurant
05.2023 - 08.2023
Retail Sales Associate
Deluxe Printing & Publications Ltd
11.2021 - 04.2022
Customer Service Representative
Shreem Boutique
03.2021 - 07.2021
Bachelor's of Operation Theatre - Anesthesla Technology, Patient Care, Medicine, Community Health
MGM Medical College and Hospital
07.2017 - 11.2021
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