Shekar Kolli
City of London
Summary
Proven leader and skilled software engineer with a track record of enhancing operational efficiency and customer satisfaction at TASK and McDonald's. Excelled in strategic planning, issue resolution, and Microsoft Excel, achieving significant improvements in software reliability and client service. Demonstrated exceptional team leadership and operational support, driving successful project outcomes. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Manager
McDonald's
London, Notting Hill Gate
07.2021 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
Software engineer
TASK
Hyderabad, Hyderabad
08.2019 - 12.2020
- Debugged and modified software components to fix faults.
- Analyzed and interpreted user requirements to guide software development.
- Collaborated with other developers to identify and alleviate software bugs.
- Oversaw new feature updates to existing software systems to add functionality.
- Adapted to different languages and technologies based on project requirements.
- Collaborated with team members to create applications' system analysis based on client requirements.
- Reviewed, validated and automated testing to improve code quality.
- Checked software for errors and coded updates to fix problems.
- Implemented debugging and troubleshooting techniques, enhancing software reliability.
Education
Master of Science - Computer science with Advanced Research
University of Hertfordshire
01.2021 - 02.2023
Bachelor of Science - Computer Science and Engineering
Jawaharlal Nehru Institute Of Technology
Hyderabad 08.2015 - 08.2019
Skills
- Microsoft Excel
- Client account management
- Team Leadership
- Leadership skills
- Strategic planning
- Issue resolution
- Conflict Resolution
- Operational support
- Outstanding customer service
- Contract management
- Communication skills
- Time management
- Programme development
Affiliations
- surfing internet
- learning new technologies
Certification
Java
salesforce
Python
Languages
English
Fluent
Hindi
Elementary
Telugu
Beginner
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Manager
McDonald's
07.2021 - Current
Master of Science - Computer science with Advanced Research
University of Hertfordshire
01.2021 - 02.2023
Software engineer
TASK
08.2019 - 12.2020
Bachelor of Science - Computer Science and Engineering
Jawaharlal Nehru Institute Of Technology
08.2015 - 08.2019
Similar Profiles
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Yara Al-RazazYara Al-Razaz
Crew member at McDonald'sCrew member at McDonald's
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's
Faye MasseyFaye Massey
Customer Service Assistant at CexCustomer Service Assistant at Cex