Nazih Jaleel

Responsibilities

• Lead daily operations of a busy retail petrol station.
• Manage and supervise a team of 6–10 employees across multiple shifts.
• Prepare staff rotas and allocate resources to meet business demands.
• Monitor operational KPIs and implement actions to improve performance.
• Coordinate daily deliveries and maintain inventory accuracy.
• Ensure compliance with Health & Safety regulations and company procedures.
• Conduct stock counts and minimise stock losses through effective controls.
• Train, coach and develop new team members.
• Resolve customer issues while maintaining high service standards.
• Complete daily banking, cash reconciliation and financial reporting.
• Maintain operational standards during high-volume trading periods.

Achievements

• Successfully managed a team of up to 10 staff.
• Maintained high compliance standards during internal audits.
• Improved operational efficiency through effective shift planning.
• Reduced stock discrepancies by implementing stronger inventory controls.

• Handled day-to-day duties accurately and efficiently using approved procedures.
• Learned new skills quickly and applied them to daily tasks.
• Resolved customer issues to maintain service quality and support decisions.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Improved efficiency and productivity by acquiring new skills.
• Displayed energy and enthusiasm in fast-paced environment.

• Managed daily operations to increase productivity.
• Ensured smooth operations with regular maintenance checks.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Facilitated monthly training sessions for enhanced staff performance.
• Supervised activities of workers and enforced safety regulations.