Shaun Sandford
Tamworth,Staffordshire
Summary
I am an enthusiastic, self-motivated individual with a confident, intelligent, professional, and polite demeanour. I possess an outgoing and friendly personality. I am a quick and willing learner with exceptional customer service standards and the ability to take ownership of work, responsibilities, and
challenges, effectively completing them. I am always prepared to go the extra mile to assist customers. I have strong time management, presentation, and organisational skills that are highly valuable to my career advancement. I strive to excel in any position I undertake and possess the unwavering determination to succeed.
Overview
20
20
years of professional experience
Work History
Project Co-ordinator
Galliford Try Digital Infrastructure
Leicester
09.2020 - 02.2025
- Collaborating closely with the Build Manager, I am responsible for ordering the necessary kit and equipment for upcoming projects
- This involves securing access with site providers and scheduling any outages with operators to facilitate the planned shutdown of sites for our work to commence
- I also schedule and coordinate the supervision schedule for the following weeks' projects
- Additionally, I make arrangements for subcontractors to perform tasks on our behalf in accordance with the plan of works issued by the Build Manager
- Upon commencement of a project, I ensure that the clients tools are kept up to date with the anticipated dates
- Upon the completion of the build works, I provide a handover pack to facilitate the final accounts
- Addressed potential risks timely, preventing unnecessary setbacks.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Monitored project timelines to avoid delays.
Administrator
Galliford Try Telecoms
Wolvey
07.2014 - 09.2020
- Working on the Build Handover Pack (BHOP) team, I was responsible for creating packs following new build and upgrade works on Vodafone and Telefonica sites
- My area of responsibility covers the South region, and I was tasked with ensuring that all packs are submitted to the client within the specified Service Level Agreement (SLA)
- To achieve this, I participated in weekly conference calls to provide updates to the operators and promptly address any delays in the submission of packs
- Additionally, I conducted quality checks on my colleagues' handover packs before they are submitted to maintain a high first-time pass rate of above 90%
- Furthermore, I was committed to mentoring and training new members joining the team to enhance their skills and knowledge
Scheduler/Planner
Mitie Fire & Security LTD
Tamworth
05.2013 - 03.2014
- Reporting to the Regional Service Delivery Manager, I was responsible for the day-to-day planning of engineers' workloads
- My role involved liaising with various regional help desks to accept reactive call-outs from clients and promptly distribute them to the appropriate engineers, ensuring adherence to service level agreements
- I held full responsibility for all logged jobs using task management software, including allocating engineers, inputting attendance and completion times, and updating the client-visible communication log with estimated times of arrival (ETAs), closing jobs, or providing updates on ongoing projects
- I was expected to communicate with individuals from various levels, including engineers, customers, customer service centres, subcontractors, facilities, and contract managers
- In addition to reactive call-outs, I was also responsible for organising pre-planned maintenance within the allocated month
- I utilised the company's planning tools to schedule visits with clients at stores or sites and meticulously arranged engineers' diaries daily
- I communicated with engineers regarding any work booked in with clients
- Other responsibilities included general administrative tasks, answering telephone inquiries, responding to client inquiries via email, and prioritising job assignments
Contract Administrator
Mitie Technical Facilities Management
Tamworth
01.2012 - 05.2013
- As a contract administrator, my primary responsibility was to oversee the maintenance and repairs of specific sites
- This involves initiating the process by receiving job requests from clients and subsequently documenting the work on the Miami system
- I then allocate the tasks to engineers, who are responsible for executing the repairs and providing regular updates on their progress
- Additionally, I coordinated the purchase of necessary materials or parts, ensuring that clients are kept informed about the project's development
- Beyond these tasks, I also handled incoming office calls and direct them to the appropriate individuals or departments
- Furthermore, I am involved in various administrative functions, including document control, monthly work in progress (WIP) tracking, quoted works management, and general support
Repairs Clerk
PH Jones
Cannock
11.2010 - 12.2011
- As a Repairs Clerk for a specialised heating, plumbing, property maintenance, and utilities company, my primary responsibilities in this role entail managing client requests for tenant repairs
- I prioritise these requests, schedule appointments with engineers, and coordinate the necessary repairs
- Upon completion, I either order replacement parts or complete the repairs, ensuring proper invoicing
- Additionally, I am responsible for planning daily schedules for the engineers for the upcoming week
- To effectively perform these duties, I must possess exceptional organisational skills and the ability to act independently
- I am responsible for overseeing two distinct contracts and managing eight engineers
Customer Services
Pleasure Beach
Blackpool
02.2010 - 11.2010
- In this role, I am responsible for handling customer inquiries and complaints, organising show bookings, group bookings, and VIP arrivals, and providing general information
- Additionally, I successfully completed a mystery shop evaluation, achieving a 94% success rate
- As a result, I was recognised as Employee of the Month in June 2010
Sales Advisor
River Island
Brierley Hill
12.2009 - 01.2010
- Working as a temp over the busy Christmas period in a very fast paced and large retail chain, dealing with customers, advising on products in store and aiding customers and supplying items in the correct size/colour, dealing with payments, exchanges and returns
Claims Handler
Drive Assist
Tamworth
10.2007 - 12.2009
- Receiving telephone calls from customers who have been involved in motor vehicle accidents, coordinating the collection of the damaged vehicle and the provision of a hire car on a credit hire basis
Customer Services
Matalan
Tamworth
09.2004 - 10.2007
- I worked at a fast-paced and large retail chain, where I interacted with customers, provided product recommendations, assisted with purchases, and ensured accurate item sizes and colours
- I also handled various transactions like payments, exchanges, and returns
- In July 2006, I was even recognised as Employee of the Month
Education
Skills
- Excellent time management and organisational abilities
- Strong teamwork and individual skills
- Proactive and responsible
- Self-motivated and initiative drive
- Effective written and verbal communication
- Confident in interacting with colleagues and clients
- Proficient in Microsoft Office packages
Timeline
Project Co-ordinator
Galliford Try Digital Infrastructure
09.2020 - 02.2025
Administrator
Galliford Try Telecoms
07.2014 - 09.2020
Scheduler/Planner
Mitie Fire & Security LTD
05.2013 - 03.2014
Contract Administrator
Mitie Technical Facilities Management
01.2012 - 05.2013
Repairs Clerk
PH Jones
11.2010 - 12.2011
Customer Services
Pleasure Beach
02.2010 - 11.2010
Sales Advisor
River Island
12.2009 - 01.2010
Claims Handler
Drive Assist
10.2007 - 12.2009
Customer Services
Matalan
09.2004 - 10.2007
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