Summary
Overview
Work history
Education
Skills
Timeline
Shauna Wakefield

Shauna Wakefield

Gateshead

Summary

Newly Qualified Accuracy Checking Pharmacy Technician with almost 10 years experience in the pharmacy industry. Currently employed at Boots Pharmacy where I have been responsible for ensuring the accuracy of prescriptions and providing excellent customer service.

I am skilled in phone etiquette and problem solving, and have completed various courses including Healthcare Advisor, Dispensing Advisor, Pharmacy Technician and most recently Accuracy Checking Pharmacy Technician.

I am currently registered with the GPHC and have received training in Winter Flu Jab service, Sexual Health, Substance Misuse, Needle Exchange and Pharmacy First (Minor Ailments).

Excellent reputation for organisation, resolving problems and improving customer satisfaction. My future goal is to join a great team and grow on accuracy checking skills.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Accuracy Checking Technician

Boots UK
Gateshead, GAT
06.2014 - Current
  • Greeted customers and provided friendly, knowledgeable healthcare advice and service.
  • Kept pharmacy counter and related areas clean, neat and organised.
  • Diligently provided safe and correct transfer of dispensed items to appropriate patients.
  • Communicated precise dosage instructions to patients or caregivers.
  • Answered telephones and provided information about order status, shop hours and pharmacy procedures.
  • Assisted with dispensing duties during busy periods to aid pharmacy workflow.
  • Consulted senior pharmacy staff for additional advice on complex patient health queries.

Education

Bachelor of Arts - English with Educational Studies

The University of Hull, Scarborough, North Yorkshire
09.2010 - 07.2013

Skills

  • Customer service
  • Phone etiquette
  • Data entry
  • Staff development
  • Updating medication histories
  • Regulatory compliance
  • Patient confidentiality
  • Patient-centred care

Timeline

Accuracy Checking Technician - Boots UK
06.2014 - Current
The University of Hull - Bachelor of Arts, English with Educational Studies
09.2010 - 07.2013
Shauna Wakefield