Shauna MacLeod
Team Support Manager
23 Creag Bhan ,Oban
Summary
Dynamic leader with proven success at Marks And Spencer, excelling in team leadership and performance management. Skilled in fostering staff development and enhancing customer satisfaction through effective communication and decision-making. Demonstrated ability to improve operational efficiency and mentor teams for peak performance, ensuring high-quality service delivery.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Support Manager
Marks And Spencer
01.2024 - Current
- Duty managed the backstage and shopfloor operation
- Maintained a safe and legal enviroment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Assistant
Marks And Spencers
09.2021 - 01.2024
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Tackled a wide verities of tasks with full versatility ranging from direct customer interactions on a till or shopfloor to taking a role in the backstage operation and was able to switch roles at company desire
Education
High School Diploma -
Oban High School
Oban 06.2017 - 05.2023
Skills
Team Leadership
Time Management
Decision making
Communication
Performance Management
Team Leadership
Timeline
Team Support Manager
Marks And Spencer
01.2024 - Current
Customer Assistant
Marks And Spencers
09.2021 - 01.2024
High School Diploma -
Oban High School
06.2017 - 05.2023
Similar Profiles
Beverley HateleyBeverley Hateley
Visual Lead at Marks & SpencerVisual Lead at Marks & Spencer
Chelsea WebsterChelsea Webster
Customer assistant at Marks and SpencerCustomer assistant at Marks and Spencer
Oumar CisseOumar Cisse
Customer service assistant at Marks and SpencerCustomer service assistant at Marks and Spencer