Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Robert Harrington

Benfleet,Essex

Overview

23
23
years of professional experience
1
1
Certification

Work history

Team support Manager

Marks and Spencers
Southend-on-Sea, Essex
02.2016 - Current
  • Key Holder
  • Running a ttn team at Christmas, filling shelves ready for trade
  • Running early morning fill - making sure stock is on shelves before store opens
  • Making sure stores deco is up to date , including any new price tickets
  • Occasionally having to lock store at close of business
  • Receive and provide handover information between shifts to the management group
  • Cashing up tills and closing them at end of the day
  • signing off waste and re-distribution to local charity
  • Manage evening and morning team and appoint tasks to team members
  • Train staff on how to use tils, parcel collection and returns
  • All store functions, such as customer service, till operation , stacking shelves, inventory and stock taking .

Revenue assistant

HMRC
Southend-on-Sea, Essex
09.2001 - 04.2013
  • Contacted customers to arrange or collect payments.
  • Communicated with customers diplomatically and respectfully.
  • Followed company protocols to keep sensitive and financial information secure.
  • Remained calm and poised when communicating with difficult clients or in stressful situations.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
  • Handled financial transactions, creating and filing accurate records.
  • Maintained professional tone when corresponding by phone or email.
  • Stored customers' information securely to maintain confidentiality.
  • Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.

Education

NVQ Level 3 - Intermediate Business

SEEVIC COLLEGE
ESSEX

Skills

  • Customer Service
  • Data Entry
  • Training and Development
  • Quality Assurance
  • Team development
  • Task delegation
  • Staff education and training
  • Documentation skills
  • Customer service understanding
  • Document management
  • System administration
  • Windows operating systems
  • Out-of-hours escalation management
  • People Management
  • Exceptional telephone etiquette
  • Adaptable
  • Strategic thinking
  • Application support
  • Technical leadership
  • Call centre experience
  • Windows XP/Vista
  • Customer service expert
  • Effective communicator

Affiliations

  • Gardening, having my own ebay shop, bowling, going out with mates.

Certification

High speed training - Level 2 Food and Hygiene and safety for catering

References

References available upon request.

Timeline

Team support Manager

Marks and Spencers
02.2016 - Current

Revenue assistant

HMRC
09.2001 - 04.2013

NVQ Level 3 - Intermediate Business

SEEVIC COLLEGE

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Robert Harrington