Robert Harrington
Benfleet,Essex
Overview
23
23
years of professional experience
1
1
Certification
Work history
Team support Manager
Marks and Spencers
Southend-on-Sea, Essex
02.2016 - Current
- Key Holder
- Running a ttn team at Christmas, filling shelves ready for trade
- Running early morning fill - making sure stock is on shelves before store opens
- Making sure stores deco is up to date , including any new price tickets
- Occasionally having to lock store at close of business
- Receive and provide handover information between shifts to the management group
- Cashing up tills and closing them at end of the day
- signing off waste and re-distribution to local charity
- Manage evening and morning team and appoint tasks to team members
- Train staff on how to use tils, parcel collection and returns
- All store functions, such as customer service, till operation , stacking shelves, inventory and stock taking .
Revenue assistant
HMRC
Southend-on-Sea, Essex
09.2001 - 04.2013
- Contacted customers to arrange or collect payments.
- Communicated with customers diplomatically and respectfully.
- Followed company protocols to keep sensitive and financial information secure.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Handled financial transactions, creating and filing accurate records.
- Maintained professional tone when corresponding by phone or email.
- Stored customers' information securely to maintain confidentiality.
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
Education
NVQ Level 3 - Intermediate Business
SEEVIC COLLEGE
ESSEXSkills
- Customer Service
- Data Entry
- Training and Development
- Quality Assurance
- Team development
- Task delegation
- Staff education and training
- Documentation skills
- Customer service understanding
- Document management
- System administration
- Windows operating systems
- Out-of-hours escalation management
- People Management
- Exceptional telephone etiquette
- Adaptable
- Strategic thinking
- Application support
- Technical leadership
- Call centre experience
- Windows XP/Vista
- Customer service expert
- Effective communicator
Affiliations
- Gardening, having my own ebay shop, bowling, going out with mates.
Certification
High speed training - Level 2 Food and Hygiene and safety for catering
References
References available upon request.
Timeline
Team support Manager
Marks and Spencers
02.2016 - Current
Revenue assistant
HMRC
09.2001 - 04.2013
NVQ Level 3 - Intermediate Business
SEEVIC COLLEGE