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Associate Principal Engineer

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.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 3 years of service-focused experience working with multiple systems.

Versatile Administration Officer skilled in managing a range of tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 4 years of financial experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am driven to deliver a high-quality service and consistent results for my customers. I am a flexible customer service team member focused on resolving customer concerns and enquiries. I am highly skilled at accurately documenting call details, preparing reports and organising documentation. I offer helpful answers and relevant information to customers and often will help customers set up their online banking on their phones, tablets or laptops. I am incredibly passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

SHAUN THOMAS LOAKES

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Customer Consultant

Stockroom and Loading Bay Assistant

Education

GCSE Grade C - Maths

Level 1 Diploma - Digital Contact Centre Operations

Edexcel BTEC Level 2 Diploma - Information Technology

Functional Skills - English Level 2

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Customer Consultant

Stockroom and Loading Bay Assistant

GCSE Grade C - Maths

Level 1 Diploma - Digital Contact Centre Operations

Edexcel BTEC Level 2 Diploma - Information Technology

Functional Skills - English Level 2

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