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SHAUN THOMAS LOAKES
Telford,Shropshire
Summary
Trustworthy and honest professional dedicated to enhancing workplace productivity. Flexible in approach, capable of thriving in both individual and team settings. Efficiently manages tasks under pressure while adhering to instructions and maintaining accuracy.
Overview
4
4
years of professional experience
Work History
Customer Consultant
Orbit Debt Collections Ltd
2017.06 - 2020.02
- Served as customer consultant for Anglian Water Business contract, focusing on customer satisfaction and service quality.
- Handled inbound and outbound calls to assist customers with payments, tariff information, and basic maintenance issues, ensuring effective communication and issue resolution.
- Developed expertise in customer consultancy, becoming one of the senior team members to guide and support colleagues.
- Provided training to new staff and supported the team leader with my expertise.
- Liaised with Anglian Water Business directly on occasions.
Stockroom and Loading Bay Assistant
Debenhams
2015.11 - 2015.11
- Facilitated stock management in stockroom and loading bay to ensure smooth operations.
- Maintained cleanliness of loading bay, collaborated with team, unloaded deliveries, and sorted items for specific departments.
- Gained knowledge of stock movement and rotation practices to optimise inventory handling.
- Manager was impressed with my attitude towards work, confidence, and professional interaction with colleagues and delivery drivers.
Education
GCSE Grade C - Maths
City College
Coventry, COV2011-01
Level 1 Diploma - Digital Contact Centre Operations
B2W
2026-08
Edexcel BTEC Level 2 Diploma - Information Technology
City College Coventry
2015-01
Functional Skills - English Level 2
City College Coventry
Skills
- Customer consultancy
- Customer focused
- Problem solving
- Communication skills
Custom
References are available on request.
Interests
Timeline
Customer Consultant
Orbit Debt Collections Ltd
2017.06 - 2020.02
Stockroom and Loading Bay Assistant
Debenhams
2015.11 - 2015.11
GCSE Grade C - Maths
City College
Level 1 Diploma - Digital Contact Centre Operations
B2W
Edexcel BTEC Level 2 Diploma - Information Technology
City College Coventry
Functional Skills - English Level 2
City College Coventry