shaun cox
Boston,Lincolnshire
Summary
Dynamic Park Services Manager with strengths in team leadership and project execution. Manages a team of 48 members to drive performance and enhance customer satisfaction. Oversees fleet maintenance and gas works, ensuring compliance with safety regulations and operational standards. Qualified Gas Engineer proficient in plumbing systems and gas safety regulations. Executes plumbing installations and gas safety checks with precision, ensuring adherence to health standards. Conducts training sessions to develop team capabilities and improve service delivery. Motivated professional demonstrating strengths in customer relations and service excellence. Addresses customer complaints effectively to restore confidence and enhance relationships. Adapts to changing demands through proactive issue resolution and performance evaluation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Park Services manager/ Gas Engineer
Away Resorts
Tattershall , Lincolnshire
08.2018 - Current
- Started from plumber on the siting team to fully qualified LPG gas safe engineer and progressed from my time served to park services manager.
- Supervised a team of 48 members to ensure high performance and effective collaboration.
- Oversaw fleet maintenance operations and coordinated gas works from testing to commissioning of appliances.
- Facilitated training sessions for colleagues in the movement and siting of caravans.
- Facilitated tractor driving training through Lantra certification, ensuring adherence to safety and operational standards.
- Executed plumbing and wet pressure tests on caravans to ensure structural integrity and functionality.
- Conducted vehicle checks to ensure compliance with road safety regulations.
- Addressed customer and owner complaints to restore confidence and enhance customer relations.
- Oversaw maintenance and repairs of sewage treatment plants and water tanks to ensure operational efficiency and compliance with health standards.
- Facilitated communication with sales teams regarding hot tubs and commissions for newly sold units.
- Executed legionella checks to ensure compliance with health and safety regulations.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Selected and trained staff to build knowledgeable, well-performing team.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Coordinated with other departments to ensure a unified approach to customer service.
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Negotiated contracts with suppliers, securing cost-effective solutions for the business.
plumber/Handyman
coastfields leisure
Skegness, Lincolnshire
02.2017 - 08.2018
- Oversaw maintenance and repair of water and waste infrastructure within parks.
- Facilitated strategic placements of caravans and ensured installation of compliant water and waste systems.
- Executed general handyman repairs across fleet and new sales areas.
- Completed pipe fittings and plumbing services to exceptional standards.
- Set out and installed hot and cold water systems and associated equipment.
- Performed inspections of plumbing systems to identify faults and leaks, promptly fixing issues.
- Managed emergency call-outs for urgent plumbing repairs, responding promptly to minimise damage and disruption.
apprentice in plumbing and heating
RJ Dady
Grays, Essex
06.2011 - 03.2015
- Completed a four-year apprenticeship, gaining hands-on experience in plumbing techniques and systems.
- Managed installation and maintenance of gas and oil systems to ensure optimal functionality.
- Supported diverse projects across various sites and domestic homes by coordinating logistics and resources effectively.
- Used observation and active listening to gain thorough understanding of processes and practices.
- Shadowed supervisor and senior staff to learn a wide range of simple and complex techniques.
Education
IGEM/IG/1 - Gas safety
Evesham College
Evesham, WOR01-2023
NVQ Level 2 - Plumbing
Prospects college
Basildon, ESS01-2013
GCSEs -
the grays school media arts college
Grays, THR01-2011
Skills
- Customer relations management
- Customer complaint management
- Performance evaluation
- Team building
- Plumbing systems
- Fleet maintenance
- Training facilitation
- Compliance management
- Inventory management
- Issue resolution
- Safety compliance
- Gas safety regulation
- Extensive service knowledge
- Vehicle inspection
- Gas leak repairs
- Gas flue analysis
- Plumbing installation
- Boiler installations
- Gas safety check execution
- Pressure testing
- Combustion analysis
- Technical troubleshooting
Certification
- NVQ level 2 plumbing
- Lantra trained in towed implements
- First aid trained
- moving and siting caravans
- legionella trained
- LPG gas closed flue gas fires domestic
- LPG caravans cookers
- LPG pipework LAV
- combustion performance gas analysis
- LPG water heaters
- vented cylinders
- building regs
Timeline
Park Services manager/ Gas Engineer
Away Resorts
08.2018 - Current
plumber/Handyman
coastfields leisure
02.2017 - 08.2018
apprentice in plumbing and heating
RJ Dady
06.2011 - 03.2015
IGEM/IG/1 - Gas safety
Evesham College
NVQ Level 2 - Plumbing
Prospects college
GCSEs -
the grays school media arts college