Alexandra Jansons

• Shaped and executed the operational strategy, aligning Polestar UK, Volvo Cars UK, and Santander objectives to deliver scalable finance solutions supporting rapid growth in EV and vehicle finance markets.
• Delivered efficiency improvements and digital first initiatives, cutting processing times and operational costs while enhancing customer experience.
• Strengthened FCA and GDPR controls, embedding risk management frameworks and achieving zero critical audit findings
• Acted as a senior liaison between automotive OEM and Santander Consumer, ensuring service delivery met both commercial and regulatory expectations
• Built and developed a high performing UK operations team, driving engagement, succession planning, and accountability against defined KPI's
• Joint venture and stakeholder management
• Driving the implementation of operational strategies across all departments to maximise performance and probability
• Implementing strategies to maximise customer experience and optimise operational costs
• Cultivating a culture of continuous improvement, challenging the status quo, and embracing innovation

Additional Leadership and Advocacy Roles

• Mental Health First Aider
• Mentor
• Menopause Leader - bi-weekly menopause workshop initiated by myself to support women in business
• Women in Transport panel

• Portfolio of rental properties

• More than £1 million has been raised to date. Funds for research, support and awareness of Myocarditis in the UK

• Procurement of 12000+ cars annually, lifecycle and de-fleet
• Defined performance management KPI's and SLA's to monitor operational success against objectives
• Financial budget management
• Management of compliance regulations.
• Monitored logistics to identify bottlenecks, implementing process changes to raise efficiency while maintaining high standards.
• Assessed product availability against demand to achieve acquisition and delivery targets.
• Generated forecasting models to predict supply and demand, using results to inform purchasing decisions.
• Established and managed relationships with new and existing suppliers to strengthen supply chain.
• Oversaw entire lifecycle of large-scale, complex projects.
• Produced periodic reports outlining purchasing operations and recommending improvements.

• Developed and integrated reporting structure/dashboard
• Restructured team of 10 into New Business, Renewals Business and Cancellations
• Developed reporting platform to show conversion rates, renewal rate, monthly targets and missed opportunities
• Created Sales Incentive schemes and reformatted pay structure to make it target focused
• Managed business strategy planning for Government legislations e.g., changes in minimum wage, HMRC rulings, BIK Tax, CO2 emissions
• Delivered customer orders within target timeframes.

• Created project timelines and implementation plans to complement broader change projects.
• Understood and tracked business case benefits of delivering change.
• Kept up-to-date with market and regulatory developments that influenced propositions and solutions.
• Developed rollout and release plans for both new applications and upgrades to existing systems.
• Provided training, support and information to colleagues to encourage success for entire team.
• Supported implementation of best practices for project management methodologies.
• Acted as central point of contact for projects and initiatives to meet requirements and deadlines.
• Tracked KPIs, produced reports and provided updates to senior stakeholders.
• Applied commercial and customer perspectives to make sound strategic decisions.
• Drove process improvements and optimised efficiencies.

• B2B and B2C sales dealing with high profile corporates and individuals
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Consistently exceeded revenue targets through new account penetration and development.
• Closed complex, lucrative deals with new customers.
• Influenced key decision-making and established trust with stakeholders.
• Generated leads to bring in new client revenue and improve bottom-line profitability.