Henry John
London
Summary
Bringing a solid foundation in team leadership and customer service excellence, I excel at fostering strong client relationships and ensuring smooth operations. With knack for problem-solving and effective communication, I create positive work environment and drive team performance. My background in various service-oriented roles equips me with versatility and adaptability needed to succeed in this position.
Overview
8
8
years of professional experience
Work History
On-Snow Services Manager
Ski Club of Great Britain
London
2025.09 - Current
- Managed a team of over 200 reps to ensure the Club delivered repping services in all core resorts over the core winter period (January to March).
- Delivered training on snow and in the classroom, ensuring the team delivered excellent service and member satisfaction.
- Implemented systems to better manage the delivery of accommodation, expenses, and lift passes for Reps, and reporting for management.
- Successfully delivered improved NPS, service utilisation, and membership conversion year on year.
- Improved Club response to crises, reducing "lost" repping weeks by c.50% year-on-year
Ski & Travel Journalist
Freelance
2024.09 - Current
- Publications include: Serving Up a Treat (Piemonte, Italy; SKI // The Ski Club Magazine, 2024), The Perfect Run (Tignes, France; Fall Line Skiing, 2025), On Rocky Ground (Tignes, France; SKI // The Ski Club Magazine, 2025), LAAX: A Ski Resort, Redefined, (Laax, Switzerland; InTheSnow Online, 2025), Tremblant: The Best Canadian Resort You've Never Heard Of (Tremblant, Canada; SKI // The Ski Club Magazine, 2025).
Founder & Content Creator
Skiing Unlocked
London
2023.09 - Current
- Regular contributions including weekly blog posts and daily "season diary" posts when appropriate; website management and development, including analytics (GA4) and SEO optimisation; marketing including social media (Pinterest & Meta) and e-mail marketing; securing commissions and press trips to support ongoing evolution of the project.
American Football Coach (Volunteer)
QMBL Vipers
London
2018.09 - Current
- Growing experience from founding the American football club at university and playing extensively, I took on a positional coaching position with the club, mentoring and coaching players.
- I continued this role with the UCD American Football, returning them to the 2023 All-Ireland National Championship game, ultimately losing in a close game.
Various
Ski Club of Great Britain
London
2019.10 - 2025.09
- Information & Advice Manager (Ongoing) - Delivering all ski-related content for the Club, including directly serving members' enquiries directly over phone and e-mail; arranging and delivering talks and seminars on ski equipment, including online, at the London Snow Show, and at Ski Club events
- Website Lead - Responsible for the transition to and rollout of the Club’s WordPress-based website system; ongoing management including budgeting, website maintenance, and liaising efficiently with stakeholders within and outside the organisation; data processing and analysing to support the site.
- Sustainability Lead (Ongoing) - Developing the Club’s sustainability ‘Road Map’; measuring the Club’s greenhouse gas emissions across all business areas and scopes; working to secure budget to execute recommendations of the ‘Road Map’; supporting industry partners through funding rounds arranged by the Club.
- Features & Column Writer, SKI // The Ski Club Magazine (Ongoing) – Regular column writing for Club magazine, including The Kit Doctor, Resort of the Month, Eco Watch, Club News, and From the Archives; Various dedicated features covering travel and Club activities.
- Ski Test Lead (Ongoing) – Organising the Club’s participation in the annual SIGB Ski Test including: arranging full test team; accommodation & transport; selecting test skis; directing videography & photography teams.
- Marketing Assistant – Supporting all areas of the business with copywriting and other marketing activities; working closely with insurance providers to ensure legal compliance in insurance-related marketing; managing the development of the website to meet specific business area needs.
Education
MA - History of War
King's College
London, UK2018
BA - History & Politics
Queen Mary, University of London
London, UK2017
Skills
- Exceptional communication
- Proven Writer across formats
- Microsoft Office
- WordPress management
- Resourceful
- Well organised
- Highly dependable
- Fast learner
- CRM Experience
- POS Experience
- Customer relations management
- Team leadership
- Service delivery optimization
- Training facilitation
- Data analysis
- Content creation
- SEO optimization
- Social media management
- Budget management
- Extensive service knowledge
- Service quality standards
- Public speaking
Languages
English
First Language
Russian
Intermediate
B1
German
Elementary
A2
Custom Section
- American Avalanche Association (AAA), Member, 2022 - present
- Snowsports Industries of Great Britain, Committee Member, 2023 - present
- Worshipful Company of Stationers & Newspaper Makers, Freeman, 2024 - present
Websites, Portfolios and Profiles
www.skiingunlocked.com
References
References are available upon request.
Hobbies and interests
Skiing, American Football (Player & Coach), Cooking (esp. English, Indian and Korean cuisine), Language study, Cinema, Rugby, Cricket
Timeline
On-Snow Services Manager
Ski Club of Great Britain
2025.09 - Current
Ski & Travel Journalist
Freelance
2024.09 - Current
Founder & Content Creator
Skiing Unlocked
2023.09 - Current
Various
Ski Club of Great Britain
2019.10 - 2025.09
American Football Coach (Volunteer)
QMBL Vipers
2018.09 - Current
MA - History of War
King's College
BA - History & Politics
Queen Mary, University of London