Sharon Vickery

Work history

WA Truelove & Son Ltd

Worcester Park, Surrey

01.2021 - Current

I am the first point of call for families, be that by telephone or face to face. I am polite and sympathetic and happy to listen and understand their needs from the outset. this enables me to provide the best service to suit their needs and budget.
Addressed concerns and explained costs of funeral services to family or friends of deceased people.
Discussed options and preferences for disposition of remains with family members.
Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
Coordinated and monitored aspects of funeral services, facilitating successful outcomes.
Improved customer satisfaction by promptly dealing with family requests and last-minute service changes.
Sourced and ordered materials for funeral and memorial services within tight deadlines.
Instructed staff on body viewing, prayers and collection arrangements made with family or friends.
manage my time to ensure all deadlines met to ensure a smooth service.

St Phillips School

Chessington, Surrey

09.2009 - 12.2016

Assisted students with a range of learning differences, including ASD, ADHD, Downs Syndrome and Physical Disabilities to achieve their full potential for independence.
Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
Developed broad, balanced, relevant and differentiated curriculum, improving test scores and exam results.
Assessed students' motor, language and emotional skills through appropriate developmental screenings.
Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
Identified signs of distress in students, resolving behavioural and emotional issues. I am a qualified Emotional Learning Support Assistant and had 1-1 sessions with students regarding grief and anxiety.
Assisted students to reach social development milestones.
Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
Supported classroom teacher in monitoring, assessing and recording students progress.
Took part in school training activities to advance knowledge in working with students with specific learning difficulties.

The Mead Infant School

Stoneleigh, Surrey

09.2001 - 07.2009

Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
Helped teachers with lesson plan development, class preparation and student mentoring.
Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Cultivated close working relationships with students, teaching staff and parents.
Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Prepared positive, productive learning environments with engaging wall displays and effective resources.
Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
Prepared necessary equipment and technology ahead of class.
Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.

Nat West Bank

Kingston upon Thames , Surrey

09.1986 - 08.1995

Managed cash deposits and withdrawals, conducting daily cash counts.
Ensured efficiency of back office processes including cheque processing and bank loans and mortgages.
Confidently opened and closed bank accounts as appropriate.
Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
Completed accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Maintained discretion and security in handling sensitive personal and financial data.
Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Adhered to vault security procedures and access requirements.
Reconciled cash drawers and daily transaction records to support accuracy.