Laurena Warner
Redruth,Cornwall
Summary
- I believe I can bring positive attributes due to previous life experiences, even if my skill set in care settings is a little outdated, I am a fast and dedicated learner with a desire to treat all I encounter with compassion, dignity, respect and empowerment.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Mortician and Funeral Arranger/Attendant
Cornwall Funeral Services
Redruth, Cornwall
06.2015 - Current
- Respect for the deceased at all times and preserve their dignity, for both them and their loved ones sakes.
- Arranged funeral services, coordinating details with families to meet individual needs.
- Kept staff up-to-date on safety procedures and best practices through training.
- Worked with cemeteries to arrange opening, grave-digging and burial activities on client request.
- Addressed concerns and explained costs of funeral services to family or friends of deceased people.
Waitress
The Beach Restaurant
St Ives, Cornwall
07.2010 - 09.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Provided menu and offered recommendations to complement dining experience.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Greeted and escorted guests to tables.
- Enforced social distancing policies to maximise safety of staff and customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Holiday Apartment Cleaner
Own Business
St Ives, Cornwall
04.2015 - 06.2021
- Efficiently changed linens and towels within [Number] minutes.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Reported maintenance issues for prompt resolution.
- Identified cleaning efficiencies to reduce average room preparation times.
- Delivered outstanding service to boost customer retention and referrals.
- Coordinated preventative maintenance and prompt repair of cleaning equipment to reduce downtime.
- Implemented deep cleaning techniques to promote guest health and safety.
- Thoroughly disinfected hotel areas in line with COVID-19 protocol.
- Followed COSHH and fire procedures to maintain hotel health and safety.
Laundry Supervisor
Own Business
St Ives, Cornwall
04.2015 - 03.2020
- Effectively managed various day-to-day laundry operations, from [Task] to [Task].
- Ensured impeccable quality control throughout [Action] for optimised customer satisfaction and loyalty.
- Selected cleaning agents and starches to align with fabric content and laundering instructions.
- Folded and stacked or hung laundered articles for pickup.
- Managed laundered items and store them in safe and hygienic conditions.
- Operated driers and extractors and removed articles after each cycle.
- Ironed articles with hand irons or steam pressers.
- Loaded and unloaded washing machines with regard to machine capacity.
- Operated laundry, dry-cleaning and pressing equipment.
Health Care Assistant
Royal Cornwall Hospital Trust
Truro, Cornwall
02.2008 - 09.2010
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Safely escorted patients during medical appointments and hospital visits.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Worked closely with nurses to maintain high levels of communication.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Receptionist in West Cornwall Hospital OPD
Royal Cornwall Hospitals Trust
Truro, Cornwall
07.2007 - 02.2008
- Welcomed patients with kindness to enhance checking in processes.
- Scheduled patient appointments using [Type] booking system.
- Updated patient records for continued compliance with policies.
- Collected and provided patient information to relevant medical professionals.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Protected patient rights through continued discretion and confidentiality.
- Improved patient outcomes by arranging follow-up appointments with [Type] and [Type] healthcare professionals.
Restaurant Manager
On Shore
St. Ives, Cornwall
03.2005 - 07.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Education
GCSEs - Double Science
St Ives School
St IvesGCSEs - English Language
St Ives School
St IvesGCSEs - French
St Ives School
St IvesGCSEs - Drama
St Ives School
St IvesGCSEs - English Literature
St Ives School
St IvesGCSEs - German
St Ives School
St IvesGCSEs - Mathematics
St Ives School
St IvesGCSEs - History
St Ives School
St IvesGCSEs - Graphic Design
St Ives School
St IvesA-Levels - Human Biology
Truro College
Truro 09.2002 - 07.2003
A-Levels - Dance
Truro College
Truro 09.2002 - 07.2003
A/S Levels - French
Truro College
Truro 09.2002 - 09.2003
Foundation Degree in Arts - Dance
Plymouth University
Plymouth 09.2003 - 07.2005
NVQ Level 3 - Food Hygiene
Camborne College
Camborne, Cornwall 09.2005 - 07.2006
APLH - Personal Licence to supervise the sale of alcohol
Cornwall Council
Cornwall 08.2006 - 08.2006
Skills
- Team management
- Complaint management
- Stock ordering
- Data management
- Pre-funeral checks
- Suturing technique
- Feature setting
- Immunisation requirements
- Manual handling procedures
- Dressing
- Disinfection of Deceased
- Body preparation
- Chemicals inventory management
- Empathetic customer service
- NAFD Code of Practice
- Deceased care
- Hairstyling
- Funeral operations
- Identification procedures
- Leakage control
- Chemical disposal
- Encoffining
- Removals and transfers coordination
- Health and safety risk assessments
- Funeral conduction
- Route planning
- Operation improvement strategies
- Event planning
- Managing event setup
- Problem-solving
- Communication skills
- Time management
Timeline
Mortician and Funeral Arranger/Attendant
Cornwall Funeral Services
06.2015 - Current
Holiday Apartment Cleaner
Own Business
04.2015 - 06.2021
Laundry Supervisor
Own Business
04.2015 - 03.2020
Waitress
The Beach Restaurant
07.2010 - 09.2021
Health Care Assistant
Royal Cornwall Hospital Trust
02.2008 - 09.2010
Receptionist in West Cornwall Hospital OPD
Royal Cornwall Hospitals Trust
07.2007 - 02.2008
APLH - Personal Licence to supervise the sale of alcohol
Cornwall Council
08.2006 - 08.2006
NVQ Level 3 - Food Hygiene
Camborne College
09.2005 - 07.2006
Restaurant Manager
On Shore
03.2005 - 07.2007
Foundation Degree in Arts - Dance
Plymouth University
09.2003 - 07.2005
A-Levels - Human Biology
Truro College
09.2002 - 07.2003
A-Levels - Dance
Truro College
09.2002 - 07.2003
A/S Levels - French
Truro College
09.2002 - 09.2003
GCSEs - Double Science
St Ives School
GCSEs - English Language
St Ives School
GCSEs - French
St Ives School
GCSEs - Drama
St Ives School
GCSEs - English Literature
St Ives School
GCSEs - German
St Ives School
GCSEs - Mathematics
St Ives School
GCSEs - History
St Ives School
GCSEs - Graphic Design
St Ives School
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