SHARON SERIN
Bispham Blackpool,Lancashire
Summary
Results-driven Team Leader with expertise in software applications and Microsoft Excel, enhancing decision-making and communication. Implemented policies and promoted knowledge sharing to drive organisational success and collaboration. Engaged leader with extensive experience in Care and Recruitment, analysing KPIs to implement service enhancements and fostering employee satisfaction through effective training and coaching.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Web Recruitment Team Leader
Neo People Management
03.2022 - 08.2026
- Support for Trusts with the iTrent system, so they can advertise, shortlist and onboard new applicants. Sending out references, invites to interview, contracts and offer letters, via the Itrent system.
- Engaged with schools and educators to identify needs and create effective matches.
- Developed and maintained a comprehensive database of talented educators and strong school partnerships.
- Becoming an expert - stay ahead of education trends to provide market-leading recruitment solutions.
- Delivered exceptional service by ensuring high-quality standards in matching educators to schools.
- Support for Mat Trusts to advertise roles within their Schools
- Both managers and new recruits are hand held through every step of the onboarding journey, ensuring nothing is missed
- The onboarding portal carries the same look and feel as employee self-service, giving employees a seamless, consistent experience
- The graphical lifestyle designer allows the user to plot a pre-defined route based upon a simple traffic light system of either progress, on-hold or reject
Customer Care Specialist
Bensons for Beds
11.2021 - 01.2022
- Assisted customers with enquiries, complaints, and support, ensuring timely and effective solutions.
- Delivered customer support in a fast-paced environment, resolving issues and enhancing customer satisfaction.
- Managed telephone and email enquiries, logging all interactions to maintain accurate records and improve service delivery.
- Performed administrative tasks to support team operations. and producing reports, communicating with stores and distribution centres.
Care coordinator
Medacs Healthcare Manchester
05.2021 - 09.2021
- Coordinated care plans for improved patient outcomes.
- Conducted quality assurance for staff and service users to ensure service standards.
- Assisted with recruitment processes including pre-screening and interviewing to build effective teams.
- Answered phones and managed enquiries to enhance client communication.
- Managed outstanding calls to ensure timely responses.
Vocational Tutor
Partnership Training Ltd
07.2015 - 04.2021
- Facilitated HSC level 2, 3, and 5 training sessions, leading teams in residential, domiciliary, drug and alcohol support, and dementia pathways.
- Facilitated CYP level 2, 3, and 5 training sessions., Team leading and management level 3 both residential and social pathways
- Facilitated Business Admin training sessions at levels 2 and 3.
- Plan training for learnerss, support learner to get back on track if behind target with extra support
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Established deadlines and targets for learners, providing clear plans for progress and requirements for subsequent visits.
- Assisted students individually, improving their understanding of complex subjects.
- Created an inclusive classroom environment promoting equal opportunity for all learners.
- Prepared lesson plans for effective tutoring sessions.
- Liaised with colleagues for sharing best practices and ideas.
- Collaborated with parents, enhancing overall student performance.
- Conducted level 5 compliance checks for Ofsted and CQC inspections, ensuring adherence to regulatory standards.
- Identified training requirements for job roles.
- Recruitment for new tutors, using recruitment agencies, interviewing, induction and regular supervisions and monitoring.
- All visits take place at the nursing home; some visits on shift being observed; visits required off shift must be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
Tutor
Astral Training Ltd
06.2014 - 07.2015
- Developed training plans for learners to meet their educational goals for learners, support learner to get back on track if behind target with extra support
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Assigned tasks to learners with clear deadlines and expectations, fostering accountability and progress towards their qualifications.
- All visits take place at the nursing home. Some visits on shift being observed, visits required off shift must be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Registered new learners for advanced and intermediate health and social care apprenticeships, ensuring smooth onboarding and compliance with programme requirements.
- Recommend any training needed in their job role
NVQ Assessor
Community Training Service Ltd
03.2014 - 06.2014
- All visits take place at the nursing home; some visits on shift being observed, visits required off shift must be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Planned training for learners and provided additional support to help those falling behind meet their targets.
- Delegated tasks to learners during training sessions, establishing clear deadlines and targets for completion by the next visit.
- Evaluated learners' job roles and recommended targeted training opportunities to enhance skills and performance.
- Registered new learners for health and social care apprenticeships at advanced and intermediate levels, ensuring proper documentation and compliance.
NVQ Assessor
Care Training Service Ltd
07.2013 - 03.2014
- Sign up new learners for health and social care for advanced and intermediate apprenticeships, Team Leading and CSS.
- Planned tailored training for learners, providing targeted support to help them meet their goals.
- All visits take place at the nursing home some visits on shift being observed visits required off shift must be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
- Departed company due to extensive daily travel requirements.
- Maintained up-to-date knowledge of sector-specific developments as part of continuing professional development.
- Organised regular progress meetings with learners, fostering open communication and actionable feedback.
- Delivered comprehensive training sessions to enhance assessors' expertise and effectiveness.
NVQ Assessor
GP Skills
08.2012 - 07.2013
- Registered new learners for health and social care apprenticeships at various levels. for health and social care for advanced and intermediate apprenticeships, Team Leading and CSS.
- Planned training for learners and provided additional support to help them meet targets.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Assigned tasks to learners, established clear deadlines and objectives, and provided a plan for their progress in subsequent visits.
- Recommended relevant training to enhance learners' job performance.
- All visits take place at the nursing home some visits on shift being observed visits required off shift must be booked with the manager.
Registered Manager of Manchester branch
Sevacare
Manchester
06.2008 - 07.2012
- Planned new care packages and zoned areas, increasing service coverage from 40 hours to 1800 hours.
- Ensured compliance with CQC standards during inspections.
- Supervise seniors on a daily basis, reviews, care plans, quality assurance forms, medication sheets and communication sheets
- Recruitment of staff, job fairs, interviewing, inductions and set up shadowing
- Assist with the rotas for 80 staff, help plan and deliver supervisions with manager
- Assisted with rotas and developed new care plans for domiciliary and dementia clients.
- Addressed and recorded all customer complaints to ensure resolution.
- Plan training for all the staff and help to complete inductions and update matrix
- Implemented effective staff training programmes for improved performance.
- Boosted team morale through effective communication and feedback systems.
- Enforced company policies for a safe and productive work environment.
- Provided guidance to junior staff, fostering professional growth and development.
- Reduced operational inefficiencies by streamlining workflow processes.
- Utilised strategic planning to achieve targeted business growth.
- Managed daily operations for smooth running of the office.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Conducted performance evaluations to support individual employee development.
- Achieved higher productivity with rigorous time management strategies.
- Oversaw project execution, ensuring timelines were met efficiently.
- Streamlined administrative functions to enhance efficiency.
- Assisted in budget management to control costs effectively.
- Supervised team members for optimal task completion.
- Coordinated with different departments, ensuring seamless communication flow.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Attend regular meetings with local council.
- Sevacare acquired Prime Care in Jan 2010
- Utilised advanced software tools to automate routine tasks, increasing productivity.
Care Supervisor
Prime Care
Oldham – Heywood
06.2007 - 06.2008
- Provided support to carers and conducted supervisions and appraisals.
- Engaged in recruitment processes, selecting skilled caregivers to strengthen team capabilities.
- Recruitment of staff, job fairs, interviewing, inductions
- Created and managed staff rotas to ensure adequate coverage.
- Change rotas and update after the weekend on client care
- Assisted with on-call coverage for domiciliary and dementia clients.
- Attend meetings with social workers and reviews
- To complete and update care plans
- Update carers social workers and families of any changes regarding care plans or clients on a regular basis
- Provide quality assurance visits
- Ensured safety of care home residents by regular monitoring and inspections.
- Addressed family concerns promptly, enhancing customer satisfaction and trust.
- Answered the telephone and addressed queries directly.
- Resolved staff conflicts efficiently, fostering a harmonious and collaborative work environment.
- Ensure all time sheets reach the office by 12pm on Mondays
Residential Support Worker
Northern Care
Bury Lancs
04.2006 - 06.2007
- Provided dedicated support to young residents as their keyworker, fostering trust and communication.
- Collaborated with a team to deliver a comprehensive residential service for children and young people, focusing on their physical, social, and emotional care and development.
- Supported girls with personal care, meal preparations, and meetings with social workers to promote well-being and development.
- Reported and logged concerns to social workers, seniors, and manager, completing LAC reviews to ensure holistic support for the girls.
- Keep an accurate account of the girls' daily activities and hold regular key working sessions
- Logged contacts and activities, writing reports to maintain accurate records in girls' files.
- To support the girls on family contacts and activities
- Left the company to work at Prime Care regular hours, no night shifts.
Community Support Worker
Bury Metro
Bury
09.2004 - 01.2006
- Supported clients with daily living activities, fostering independence in their homes and residential settings, including domiciliary, residential, and dementia service users.
- Provided personal care, medication assistance, and meal preparation while accurately documenting care provided and times.
- Communicated client changes to social workers, seniors, and family members, ensuring care plans were updated accordingly.
- Attend any staff team or training meetings
Woodcraft Operative
Rustic Craft of Rossendale
Rossendale Lancs
01.1990 - 01.2004
- Crafted wooden garden furniture for family business, ensuring quality and customer satisfaction
- Maintained a clean and organised workspace, promoting a safe and efficient working environment.
- Loaded and unloaded materials, adhering to health and safety guidelines.
- Operated machinery and equipment safely, adhering to strict health and safety protocols.
Office Junior
Eric W Sharp
Bacup Lancs
01.1986 - 01.1990
- Assisted with general office duties, processing invoices and managing time sheets
- Answered telephone and sorted mail efficiently.
- Greeted visitors and appropriately directed to designated areas.
- Stored all paperwork in designated places securing important documents for confidentiality purposes.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
Education
Fearns High School
Bacup Lancs01-1986
Skills
- iTrent system utilisation
- Onboarding process optimisation
- Customer relationship management
- Data analysis
- Compliance management
- Talent development strategies
- Team leadership
- Team building
- Expertise in relevant software
- Communication excellence
- Interpersonal communication
- Decisive decision-making
Certification
- EDI Level 3 Certificate in Assessing Vocational Achievement A1 - 2013
- Level 3 Award in Education and Training
- Functional skills Level 2 in Maths & English
- NVQ 4 In Health and Social care 2010
- NVQ 3 In Health and Social care in children and young people obtained May 2007
- Prevent Training - Yearly
- Autism Initiatives Training
- Care Certificate
- Facilitators Moving and Handling – Obtained Nov 2007
- Risk Assessment – Obtained March 2008
- Health and Safety Level 2 – Oct 2013
- Training on Smart Assessor, Eportfolio, Equal, ICAN, Onefile and iTrent
Timeline
Web Recruitment Team Leader
Neo People Management
03.2022 - 08.2026
Customer Care Specialist
Bensons for Beds
11.2021 - 01.2022
Care coordinator
Medacs Healthcare Manchester
05.2021 - 09.2021
Vocational Tutor
Partnership Training Ltd
07.2015 - 04.2021
Tutor
Astral Training Ltd
06.2014 - 07.2015
NVQ Assessor
Community Training Service Ltd
03.2014 - 06.2014
NVQ Assessor
Care Training Service Ltd
07.2013 - 03.2014
NVQ Assessor
GP Skills
08.2012 - 07.2013
Registered Manager of Manchester branch
Sevacare
06.2008 - 07.2012
Care Supervisor
Prime Care
06.2007 - 06.2008
Residential Support Worker
Northern Care
04.2006 - 06.2007
Community Support Worker
Bury Metro
09.2004 - 01.2006
Woodcraft Operative
Rustic Craft of Rossendale
01.1990 - 01.2004
Office Junior
Eric W Sharp
01.1986 - 01.1990
Fearns High School