Adam Bridges

• Own and lead a £6m+ HR & Payroll consultancy service line supporting 1,200 customers across multi-team delivery environments.
• Full accountability for revenue, utilisation, capacity planning, and end-to-end delivery performance
• Lead 15–19 consultants alongside wider professional services resource within a structured operating model
• Define and execute service strategy, positioning Assist as a scalable, demand-led consultancy function

Key impact:

• Delivered consistent 20–25% revenue growth across the Assist service through improved service design, demand management, and commercial control
• Stabilised service performance by embedding formal SLA/OLA frameworks, achieving 95% of cases responded to within 1 hour
• Achieved and sustained ~90% customer experience scores (4/5+) through improved delivery consistency and structured engagement
• Transformed Assist from reactive support into a structured consultancy-led service line with defined service tiers and engagement models
• Expanded the service into retained consultancy and solution-led offerings, proactively aligning delivery to customer lifecycle and anticipated demand
• Improved utilisation and capacity alignment through lifecycle-based engagement and demand management

• Led consultancy delivery during the transition of Assist into a structured operating model.
• Managed consultancy teams delivering HR and payroll services across multiple concurrent customers
• Accountable for utilisation, delivery performance, and escalation management
• Coordinated delivery across consultancy and wider professional services teams

Key impact:

• Played a key role in stabilising and scaling Assist through introduction of service structures, SLAs, and operating governance
• Contributed to sustained 20–25% revenue growth through improved engagement models and service positioning
• Introduced structured service tiers and engagement models, moving customers from reactive support to planned consultancy delivery
• Improved workload distribution and triage, reducing bottlenecks and improving response performance
• Established governance around service usage, enabling better tracking, control, and customer engagement planning
• Supported transition of Assist into a scalable, multi-team delivery model aligned to business demand

• Led delivery of HR & payroll system implementations across enterprise and mid-market customers.
• Managed consultancy team delivering concurrent HRIS implementation projects (iTrent environments)
• Accountable for delivery across scope, timelines, resource planning, and customer outcomes
• Led full implementation lifecycle from scoping through to go-live and stabilisation
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Key impact:

• Delivered enterprise-scale HR and payroll implementations (up to 22,000 employees)
• Strengthened delivery governance through stage-gate controls and configuration tracking
• Improved consistency of delivery through standardised implementation methodology
• Managed escalations and delivery risks across multiple concurrent programmes
• Supported transition from implementation delivery into Assist service model

• Delivered end-to-end HR & payroll system implementations across public and private sector clients.
• Led full lifecycle implementations from requirements through to go-live and post-go-live support
• Facilitated workshops and translated business requirements into system configuration
• Delivered payroll and core HR solutions aligned to legislation and best practice

Key impact:

• Delivered multiple enterprise HR and payroll implementations across complex environments
• Supported testing, parallel runs, and go-live delivery
• Worked across HR, Payroll, Finance, and IT stakeholders
• Improved system adoption and customer processes post go-live
• Managed utilisation and delivery against commercial targets

• Managed payroll delivery across large customer portfolios
• Delivered complex payroll calculations and issue resolution
• Acted as escalation point for payroll discrepancies
• Improved payroll input processes and operational efficiency
• Mentored and supported junior team members
• Implemented new procedures for improved compliance with tax laws.

• Delivered end-to-end payroll processing and validation
• Managed payroll inputs, outputs, and issue resolution
• Maintained HR and payroll system accuracy and compliance
• Assisted with year-end audits, ensured high level of financial integrity.
• Streamlined payroll process by improving data entry methods.

• Supported HR and payroll service delivery across multiple clients
• Processed payroll and HR administration tasks
• Managed employee lifecycle updates and employee queries
• Completed Payroll Apprenticeship programme
• Communicated effectively with employees regarding any discrepancies in salaries or benefits; heightened employee satisfaction levels.