SHARON SERIN
Bispham Blackpool
Summary
Skilled professional with expertise in relevant software and Microsoft Excel, recognized for effective decision-making and communication skills. Proven ability in policy implementation and enforcement, with a strong commitment to knowledge sharing. Focused on leveraging these competencies to enhance organizational success and promote collaboration.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Hard-working Team Leader with 15 years of experience in Care and Recruitment environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
40
40
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work history
Web Recruitment Team Leader
Neo People Management
03.2022 - 07.2025
- Support for Mat Trusts to advertise roles within their Schools
- Support for Trusts with the iTrent system, so they can advertise, shortlist and onboard new applicants. Sending out references, invites to interview, contracts and offer letters, via the Itrent system.
- Building strong relationships - engage with schools and educators to understand their needs and create the perfect matches.
- Expanding your network - grow a strong database of talented educators and trusted school partnerships.
- Becoming an expert - stay ahead of education trends to provide market-leading recruitment solutions.
- Delivering exceptional service - ensure the highest quality standards in matching educators to schools.
- The graphical lifestyle designer allows the user to plot a pre-defined route based upon a simple traffic light system of either progress, on-hold or reject
- Both managers and new recruits are hand held through every step of the onboarding journey, ensuring nothing is missed
- The onboarding portal carries the same look and feel as employee self-service, giving employees a seamless, consistent experience
Customer Care Specialist
Bensons for Beds
11.2021 - 01.2022
- Working as a customer support specialist
- Support customers with help, support, enquiries, complaints.
- Support with telephone and email enquiries, ensuring all calls and emails are uploaded and logged.
- Administration duties and producing reports, communication with stores and distribution centres.
Care Co originator
Medacs Healthcare Manchester
05.2021 - 09.2021
- Support answering phones, dealing with enquires
- Quality assurance with staff and service users
- Support with recruitment, prescreening, interviewing
- Covering outstanding calls
Vocational Tutor
Partnership Training Ltd
07.2015 - 04.2021
- Delivering HSC level 2 & 3 & 5. Team leading, Residential, domiciliary, drug and alcohol support and dementia pathways.
- Delivering CYP level 2 & 3 & 5, Team leading and management level 3 both residential and social pathway
- Level 5 checking compliance for Ofsted and CQC inspections
- Delivering Business Admin Level 2& 3
- Plan training for learners, support learner to get back on track if behind target with extra support
- All visits take place at the nursing home, some visits on shift being observed, visits required off shift most be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
- Recruitment for new tutors, using recruitment agencies, interviewing, induction and regular supervisions and monitoring.
- Assisted students individually, improving their understanding of complex subjects.
- Created an inclusive classroom environment promoting equal opportunity for all learners.
- Collaborated with parents, enhancing overall student performance.
Tutor
Astral Training Ltd
06.2014 - 07.2015
- Sign up new learners for health and social care for advanced and intermediate apprenticeships, Team Leading.
- Plan training for learners, support learner to get back on track if behind target with extra support
- All visits take place at the nursing home, some visits on shift being observed, visits required off shift most be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
NVQ Assessor
Community Training Service Ltd
03.2014 - 06.2014
- Sign up new learners for health and social care for advanced and intermediate apprenticeships, Team Leading and CSS.
- Plan training for learners, support learner to get back on track if behind target with extra support
- All visits take place at the nursing home, some visits on shift being observed, visits required off shift most be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
NVQ Assessor
Care Training Service Ltd
07.2013 - 03.2014
- Sign up new learners for health and social care for advanced and intermediate apprenticeships, Team Leading and CSS.
- Plan training for learners, support learner to get back on track if behind target with extra support
- All visits take place at the nursing home some visits on shift being observed visits required off shift most be booked with the manager. Assess the learner while completing the award with different kinds of assessments, observations, Q&A, guided discussions, WT, product evidence.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
- Left company due to traveling 100 miles every day.
- Maintained up-to-date knowledge of sector-specific developments as part of continuing professional development.
- Organised regular progress meetings with learners, encouraging open communication and feedback.
- Undertook comprehensive training sessions to improve assessors' knowledge and skills.
NVQ Assessor
GP Skills
08.2012 - 07.2013
- Sign up new learners for health and social care for advanced and intermediate apprenticeships, Team Leading and CSS.
- Plan training for learners, support learner to get back on track if behind target with extra support
- All visits take place at the nursing home some visits on shift being observed visits required off shift most be booked with the manager.
- Plan and advise learner when ready for tests, including functional skills and Tech certs
- Set work for learners setting deadlines and targets leaving them a plan of what is required for the next visit.
- Recommend any training needed in their job role
Deputy Manager of Manchester branch
Sevacare
Manchester
06.2008 - 07.2012
- Supervise seniors on a daily basis, reviews, care plans, quality assurance forms, medication sheets and communication sheets
- Recruitment of staff, job fairs, interviewing, inductions and set up shadowing
- Plan new packages and zone areas –started at 40 hours currently covering 1800 hours of care.
- Deal and document all complaints
- Plan training for all the staff and help to complete inductions and up date matrix
- Attend regular meetings with local council.
- Assist with the rotas for 80 staff, help plan and deliver supervisions with manager
- Help with rotas, new care plans and deliver care when needed, domiciliary and dementia clients.
- Compliance for CQC inspections
- Sevacare acquired Prime Care in Jan 2010
- Boosted team morale through effective communication and feedback systems.
- Enforced company policies for a safe and productive work environment.
- Provided guidance to junior staff, fostering professional growth and development.
- Reduced operational inefficiencies by streamlining workflow processes.
- Utilised strategic planning to drive business growth.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Managed daily operations for smooth running of the office.
- Implemented effective staff training programmes for improved performance.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Conducted performance evaluations, enhancing individual employee development.
- Achieved higher productivity with rigorous time management strategies.
- Oversaw project execution, ensuring timelines were met efficiently.
- Streamlined administrative functions to enhance efficiency.
- Assisted in budget management to control costs effectively.
- Supervised team members for optimal task completion.
- Coordinated with different departments, ensuring seamless communication flow.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
Care Supervisor
Prime Care
Oldham – Heywood
06.2007 - 02.2012
- To complete and update care plans
- Answer the telephone and deal with quires where ever possible
- Recruitment of staff, job fairs, interviewing, inductions
- Assist with cover for on call if needed, domiciliary and dementia clients
- Attend meetings with social workers and reviews
- Provide quality assurance visits
- Provide help to carers if needed, undertake supervisions and appraisals
- Unsure all time sheets reach the office by 12pm on Mondays
- Update carers social workers and families of any changes regarding care plans or clients on a regular basis
- Change rotas and update after the weekend on client care
- Help with rotas, new care plans and deliver care when needed.
- Addressed family concerns promptly, improving overall customer satisfaction levels.
- Participated actively in recruitment processes; selected highly skilled caregivers.
- Ensured safety of care home residents by regular monitoring and inspections.
Registered Manager
Prime Care
Manchester and Oldham
06.2008 - 02.2012
- Between 2008 – 2011 worked for two companies as a bank staff member delivering care to elderly, mental health and dementia clients in their own homes and residential setting.
Residential Support Worker
Northern Care
Bury Lancs
04.2006 - 06.2007
- To be part of a team offering a comprehensive residential service to children and young people, the aim to ensure physical, social and emotional care and development of the young residents
- To support the girls with personal care, meal preparations, meetings with social workers
- To support the girls on family contacts and activities
- All contacts and activities to be logged and reports to be written and filled in the girls file
- Keep an accurate account of the girls daily activities and hold regular key working sessions
- Report and log any concerns to Social workers, seniors and manager and complete LAC reviews with on and behalf of the girls, if needed act as their advocate.
- Left the company to work at Prime Care regular hours, no night shifts.
- Keyworker
Community Support Worker
Bury Metro
Bury
09.2004 - 01.2006
- To assist clients to live in their own homes and a residential settings. Domiciliary, residential and dementia service users.
- Assist with personal care, medication, meal preparation and keep an accurate account of times and care given
- To inform social workers, Seniors and family of any changes with the clients or any changes needed to the care plan
- Attend any staff team or training meetings
Woodcraft Operative
Rustic Craft of Rossendale
Rossendale Lancs
01.1990 - 01.2004
- To assist to manufacture wooden garden furniture, for a family business
Office Junior
Eric W Sharp
Bacup Lancs
01.1986 - 01.1990
- To help out with general office duties, invoices, time sheets
- Answer telephone and sort out mail.
Education
Fearns High School
Skills
- Expertise in relevant software
- Decisive decision-making
- Communication excellence
- Policy implementation and enforcement
- Knowledge sharing
- Microsoft Excel
Certification
- EDI Level 3 Certificate in Assessing Vocational Achievement A1 - 2013
- Level 3 Award in Education and Training
- Functional skills Level 2 in Maths & English
- NVQ 4 In Health and Social care 2010
- NVQ 3 In Health and Social care in children and young people obtained May 2007
- Prevent Training - Yearly
- Autism Initiatives Training
- Care Certificate
- Facilitators Moving and Handling – Obtained Nov 2007
- Risk Assessment – Obtained March 2008
- Health and Safety Level 2 – Oct 2013
- Training on Smart Assessor, Eportfolio, Equal, ICAN, Onefile and iTrent
Timeline
Web Recruitment Team Leader
Neo People Management
03.2022 - 07.2025
Customer Care Specialist
Bensons for Beds
11.2021 - 01.2022
Care Co originator
Medacs Healthcare Manchester
05.2021 - 09.2021
Vocational Tutor
Partnership Training Ltd
07.2015 - 04.2021
Tutor
Astral Training Ltd
06.2014 - 07.2015
NVQ Assessor
Community Training Service Ltd
03.2014 - 06.2014
NVQ Assessor
Care Training Service Ltd
07.2013 - 03.2014
NVQ Assessor
GP Skills
08.2012 - 07.2013
Deputy Manager of Manchester branch
Sevacare
06.2008 - 07.2012
Registered Manager
Prime Care
06.2008 - 02.2012
Care Supervisor
Prime Care
06.2007 - 02.2012
Residential Support Worker
Northern Care
04.2006 - 06.2007
Community Support Worker
Bury Metro
09.2004 - 01.2006
Woodcraft Operative
Rustic Craft of Rossendale
01.1990 - 01.2004
Office Junior
Eric W Sharp
01.1986 - 01.1990
Fearns High School
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