Sharon Rotchford

• Resolved complaints with effective problem-solving skills.
• Managed difficult situations for improved customer relations.
• Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
• Dealt with returns and exchanges to ensure customer satisfaction.
• creating rotas

• Facilitated smooth checkouts by maintaining efficient till operations.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Coached underperforming employees improving their job performance significantly.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Designing window displays
• Creating Rotas

• Cultivated a productive work culture by encouraging teamwork.
• Ensured business objectives met through strategic planning.
• Enhanced operating procedures for smoother workflow.
• Managed challenging situations to ensure customer satisfaction.
• creating rotas

* Single vision dispenser

* Collection of Spectacles

* Adjustments/ repairs

* Simple Visual Queries

• Managed patient records to ensure data accuracy and confidentiality.
• Answered customer queries with excellent product knowledge and professionalism.

• Enforced health and safety standards resulting in a safe workplace.
• Provided excellent customer service, contributing to repeat business from loyal customers.
• Ensured adherence to company policies, resulting in a well-regulated working environment.
• Performed daily cash handling duties, ensuring accurate financial transactions at tills.
• new store set up
• Stock Take

• Maintained clean premises, promoting a welcoming atmosphere for patrons.
• Increased sales with effective promotional strategies.
• Managed cash flow, ensuring correct transaction procedures were followed.
• Monitored bar equipment maintenance to avoid operational disruptions during service hours.
• Checked identification of customers to enforce age restriction laws on alcohol consumption.
• Forming Rotas
• Opening and closing of the property
• Organising food and beverage orders from the suppliers

• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Implemented promotional displays to increase product visibility and sales.
• Cashing Up
• Window Displays and promotions
• Preparing Quotes
• Facilitated smooth checkouts by maintaining efficient till operations.