ERIC DONG
Southampton
Summary
Customer-focused experience with background in delivering service in fast-paced digital environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building and maintaining positive client relationships.
Overview
3
3
years of professional experience
Work history
Customer Service Specialist
NASAHI LTD
Cambridge
2022.12 - 2026.02
- Delivered high-quality customer support, bridging language gaps between clients and company. Resolved inquiries efficiently, ensuring timely issue resolution. Provided accurate translations of documents, emails, and product information. Developed the current company website nasahi.co.uk and continues to deliver ongoing support.
Education
Combined Bachelor & Master of Science - Computer Science
University of Southampton
Southampton 2025.09 - 2026.02
A Level - undefined
The Perse School
Cambridge 2023.09 - 2025.06
Bachelor of Science - Computer Science
University of Southampton
Southampton 2025.09 -
Skills
- Multilingual Assistance
- Team Collaboration
- Customer Support
- Patience under pressure
- Polite demeanour
LANGUAGES
Mandarin Chinese (expert)
English (expert)
EXTRA INFO
Previous Computer Science Ambassador at the Perse School Cambridge, writing coding tasks for lower year students in Python Sponge and assisting in learning. Strong skills in independent learning and high sense of responsibility.
Affiliations
- GCSE & 6th Form Production Actor, Dungeons and Dragons, Cooking
Timeline
Bachelor of Science - Computer Science
University of Southampton
2025.09 -
Combined Bachelor & Master of Science - Computer Science
University of Southampton
2025.09 - 2026.02
A Level - undefined
The Perse School
2023.09 - 2025.06
Customer Service Specialist
NASAHI LTD
2022.12 - 2026.02