Sharon Causer

Managed extensive case load, primarily comprising high-profile cases.

Supported team through weekly case reviews to enhance case management.

Assisted team during joint visits to clients for effective collaboration.

Facilitated preparation of legal documents to ensure compliance.

Reviewed and provided advice on legal documents for accuracy.

Participated in internal meetings with other departments to foster communication.

Engaged in external meetings to strengthen partnerships.

Supported team with advice and mentoring to develop skills.

Handled diverse case load effectively.

Assisted in enhancing community presence.

Facilitated resolution in challenging situations.

Operated within established timeframes and service level agreements.

Complied with relevant legislation.

Addressed anti-social behaviour and related issues.

Built partnerships with other organisations.

Supported vulnerable tenants with necessary assistance.

Managed mutual exchanges and tenancy modifications.

Ensured adherence to health and safety regulations and aided access requirements.

Worked to implement new choice based lettings system and the transition from the old "points based" lettings system

Worked to extremely tight deadlines

worked within the constraints of local lettings policy and the councils allocation policy

created weekly adverts for available properties

matched suitable applicants with available properties and oversaw the lettings process

worked alongside the voids team to ensure minimum void loss and turnaround time.

worked initially in a local area office dealing with cash payments, repair enquiries and bookings, void management and day to day enquiries both in person and over the phone.

Then moved to new central offices and implemented new customer services systems