Annon Candidate
Croydon,City of London
Summary
Housing professional with five years of experience in the industry. Proven ability to lead teams and implement innovative solutions, leveraging extensive sales knowledge and expertise in housing law. Skilled in addressing resident concerns while ensuring safety standards across managed communities. Committed to personal and professional growth to achieve strategic roles within the organization.
Overview
2026
2026
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Liveability Housing Officer
London Borough of Lambeth
London
2025.02 - Current
- Facilitated communication between residents and housing services to address concerns such as ASB, domestic violence, low income and benefit concerns.
- Conducted site visits to evaluate property conditions and identify areas for improvement.
- Continuous personal development with additional accreditation in Passive Fire Protection Level 3
- Inspections and data handling relating to building inspections but also to instruct the stakeholders to address any omissions within our buildings.
- collaborations with multiple agencies to provide support with vulnerable residents via MARAC or PEEP and the new LFB fire procedure 2025
- Supporting the business to communicate and assist with planned projects within the community. such as what sis currently being achieved on the liveability team.
- Being present and contactable to all my stakeholders, as being present is leading from the front!
Project coordinator
Just be inspired
Neighbourhood Coordinator
Paragon Asra Housing Association
London, Richmond upon Thames
2024.08 - 2025.02
- Coordinated community events to foster engagement and strengthen local relationships such as coffee mornings and repairs surgeries.
- Assisted residents in accessing support services and resources available in the area.
- Developed and maintained communication channels between residents and housing association.
- Organised workshops and training sessions to enhance community skills and knowledge.
- Ensuring PEEPs, Building inspections, Tenancy visits,
- Assisting the and often Leading in complex ASB cases, making sure to liaise with additional agencies to support the client. and ensure continuous care.
- Being present on site as this is an example of how to lead from the front and build trust with both stakeholders and community.
Lettings manager
Stirling Ackroyd
Brixton, Lambeth
2023.05 - 2024.11
- Managed daily operations of lettings, ensuring smooth transactions both UK based and international clients and ensuring overall tenant satisfaction.
- Collaborated with property owners to market and promote available lettings in line with market value to maximise profits for business and client.
- Coordinated a team of 3 negotiators to perform over target to achieve branch target to which turned a failing branch into one of the business' most profitable offices at the time of leave within 12months.
- Developed strong relationships with tenants, addressing concerns and providing support promptly but also to enforce points in contract to maintain business standards.
- Enhanced knowledge of Housing Law and being able to simplify points to clients to prove trust and compliance across business deals.
- Negotiated renewals and acquisition terms of new business to maintain continuity, business growth and Market share to which in my term grew by 35% within my patch.
- Trained and mentored junior and senior staff, enhancing team performance and service delivery. with KPIs set around their personal goals using the STAR technique
Senior Lettings Consultant
Stirling Ackroyd (formerly Townends)
Streatham Hill, Lambeth
2021.06 - 2023.06
- Facilitated property viewings and guided clients through rental processes.
- Developed strong relationships with landlords to enhance property listings and be their point of contact for new legislation, property advise and most importantly the lead consultant cutting out the competition.
- Conducted thorough market research to advise clients on rental pricing strategies.
- kept strong relationships with aspiring first time buyers to introduce them into how to become a landlord often gaining trust and winning business, across my Career as a Senior i acquired 144 new business for Stirling Ackroyd
- Leading from the front by running management approved incentivised, KPI lead competitions to drive performance
- Compliance diligence to ensure that each transaction my team and i complete is with a level of diligence in order to ensure legal lets such as compliant right to rent documents, de-regulation documents, how to rent guide
- to ensure detailed communications with clients and tenants across the transaction so needs are met and terms are negotiated and agreed.
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Lettings Advisor
Cubitt and West (Arun Group Lettings)
Shirley, Croydon
2020.11 - 2021.06
Lettings Negotiator
Winkworth Estate Agents
Kennington, Southwark
2020.09 - 2020.11
Trainee lettings negotiator
Leaders Roman Group
Croydon
2019.01 - 2020.09
- shadowed senior staff implementing learned closing techniques on tenants.
- Conducted property viewings and provided detailed information to potential tenants.
- Negotiated tenancy terms and conditions to ensure mutual satisfaction between landlords and tenants..
- Utilised property management software to track listings and manage client interactions effectively.
- Organised successful open house events to attract potential tenants.
- Assisted senior negotiators in complex deals for experience gain.
Education
A17b Level 3 Award - Passive Fire Protection Intermediate
Fire Protection Association
Moreton in Marsh, Gloucestershire 2025.10 - 2025.10
Higher National Diploma - Sport Science & Anatomy
St Francis Xavier College
Clapham, Lambeth 2015.09 - 2016.09
GCSEs -
The Elmgreen School
Tulse Hill, Lambeth 2008.09 - 2014.09
Skills
- Data protection act adherence
- contractual agreements understanding
- Local government policy familiarity
- Housing Law and legislation advise and knowledge
- Digital record keeping
- Communication proficiency
- Resilient under pressure
- Tenancy management
- Anti-Social behaviour handling
- MS office suite proficiency
- Health and Safety Compliance
- NEC, Aspasia, Vebra, CUBE, Teams, Zoom CRM systems
Accomplishments
British Property Award winner (Cubitt & west Shirley 2020 GOLD award) - customer service award
Promotion: Youngest Manager in company at Stirling Ackroyd From may 23- nov 24
Stirling Ackroyd: turned around 2 failing branches 2 of the best performing branches in the London region
Stirling Ackroyd: was awarded: the 'Ambassador' award for mentoring several interns introducing them into the world of estate agency as well as leading all lettings consultants in the company with KPI led competitions to drive performance. Stirling awarded me with an all inclusive European cruise trip!
Certification
A17b Level 3 Award Passive Fire Protection Intermediate - Fire Protection Association
Full Manual UK Drivers Licence
Languages
English
Native
References
References available upon request.
Timeline
A17b Level 3 Award - Passive Fire Protection Intermediate
Fire Protection Association
2025.10 - 2025.10
Liveability Housing Officer
London Borough of Lambeth
2025.02 - Current
Neighbourhood Coordinator
Paragon Asra Housing Association
2024.08 - 2025.02
Lettings manager
Stirling Ackroyd
2023.05 - 2024.11
Senior Lettings Consultant
Stirling Ackroyd (formerly Townends)
2021.06 - 2023.06
Lettings Advisor
Cubitt and West (Arun Group Lettings)
2020.11 - 2021.06
Lettings Negotiator
Winkworth Estate Agents
2020.09 - 2020.11
Trainee lettings negotiator
Leaders Roman Group
2019.01 - 2020.09
Higher National Diploma - Sport Science & Anatomy
St Francis Xavier College
2015.09 - 2016.09
GCSEs -
The Elmgreen School
2008.09 - 2014.09
Project coordinator
Just be inspired