Gill Murphy
Upton upon Severn,Worcestershire
Summary
A dedicated professional with a strong foundation in communication and interpersonal skills, adept at motivating teams and championing well-being. Demonstrates resilience under pressure, with a keen eye for detail and the ability to adapt to changes seamlessly. Proficient in compiling evidence, recording intelligence, and writing comprehensive reports. Possesses first aid and mental health first aid skills, along with experience in dealing with trauma and managing difficult situations calmly and logically. Committed to delivering excellent customer service, a strong focus on safeguarding, knowledgeable in risk management and decision making, and experienced in performance monitoring and staff development.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Retirement Housing Officer
Platform Housing Group Ltd
Solihull Birmingham, Birmingham West Midlands
04.2025 - Current
- Working on a team to oversee 40+ customers who reside within the scheme
- Point of contact whilst on duty, ensuring welfare of all customers is a priority
- Lone working and strong communication to handover information to the team, ensuring accuracy and continuity is seamless
- Maintaining customer records and data in compliance with GDPR and Platform Housing Group policies
- Respond, report and monitor any safeguarding concerns in accordance with policy and procedure
- Respond and investigate breaches of tenancy and take appropriate action
- Building and property management - carry out health and safety, and fire compliance checks and keep accurate records and report faults
- Respond to personal alarms of tenants or building alarms. Requesting emergency service support if required
- Communicate with colleagues and contractors regarding repairs and general maintenance of building
- Support customers and maintain regular contact, responding to concerns and complaints
- Ensure customer's records are accurate and updated if and when circumstances change
- Facilitate and record residents meetings followed by producing minutes from meeting
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
Agricultural and Logistics Control
A L Hughes hay and straw merchants
Upper Welland, Malvern, Worcestershire
10.2021 - 03.2025
- Producing hay, haylage and straw, for livestock feed and bedding
- Using, maintaining and repairing a variety of machinery and equipment in line with safety standards to minimise the risk of injury
- Ensured compliance with regulatory standards for the use of fertiliser and equipment, maintaining high safety levels in the workplace
- Secured over 40 new customers between 2022 -2024 by creating better customer relations and communication
- Vehicle maintenance and record keeping
- Analysed logistical challenges, devising effective resolutions swiftly
- Reporting faults or damage from equipment to buildings
- Livestock welfare, arranging medical care when needed
- Yard maintenance - mowing, strimming, emptying bins, general repairs to holiday cottages and campsite
- Produce invoices, keeping accurate records in line with GDPR and taking necessary formal action when invoices are not settled
- Knowledge and experience working with hazardous substances and equipment
- Managed yard and distribution processes for improved operational efficiency.
- Updating livestock and vehicle records in line with policies
Youth Development Coach
Platform Housing Group Ltd.
Malvern, Worcestershire
12.2020 - 10.2021
- Working with young people (residents) aged 16-25 years who are or at risk of becoming homeless
- Key working 8 young people but overall responsible for 20 residents, plus additional outreach residents who were recent service leavers
- Assisting young people into employment, being able to manage money and budget, plus general life skills workshops
- Supporting young people through the housing process and helping them to understand their tenancy
- Taking necessary action against any young people who failed to adhere to their tenancy agreement
- Collaborated with external support agencies to maintain good care continuity.
- Ensuring that all necessary communication is documented and the correct procedures are followed. Consistency is required and essential
- Liaising with external agencies for additional support for the young people
- Conduct weekly room inspections to ensure that the young residents are adhering to their tenancy agreement
- Offer support to the young individuals who are falling below standard, and follow disciplinary procedures for breaches with their agreements
- Working through processes with young people once moved on from the supported accommodation, ensuring all follow the correct procedure of ending their tenancy, ensuring rooms are left in a respectable condition and liaise with the VOIDS team to ensure a smooth turnaround in occupying the room
- Developed tailored action plans with the young people whilst prioritising pressing concerns
- Conscientiously documenting interactions with young people, external agencies, record all procedures taken and clearly outlining intentions, actions required, any safeguarding concerns or welfare issues
- Compiling reports, providing updates and feedback to colleagues, seniors and external agencies; via electronic communication, face to face and over the telephone
- Completing paperwork and delivering an accurate handover to the next shift
- Sleeping on site readily available for young people, being responsible for their well-being and safety, whilst also ensuring all adhere to the drugs and alcohol policies, and dealing with any incidents of anti-social behaviour
- Conduct security checks of the building and perimeter during each shift and report any issues or concerns
- Established and maintained working relationships with the young people based on trust and non-judgement.
Police Community Support Officer
Staffordshire Police
Tamworth, Staffordshire
01.2005 - 11.2020
- Confidently engaged with all members of the community
- Provided visible presence in vulnerable and high crime areas, deterring crime through on-foot and mobile patrol duties.
- Time during career spent working on various teams, dealing with some of the most vulnerable people in the communities I served
- Delivered prompt emergency support during natural disasters and community incidents
- Resolved conflicts and negotiated mutually beneficial agreements between parties, utilising mediation and restorative justice training
- Delivered exceptional customer service by proactively listening to concerns, answering questions and dealing with concerns
- Handled minor offences for swift resolution without court proceedings
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resilient and adaptable to change
- Ensured safer neighbourhoods with proactive crime prevention initiatives
- Delivery of targeted education and preventative support to children; initiatives such as Respect Agenda Assemblies, ‘What If’ presentations about Drugs, Alcohol, Bullying, Knife Crime and Anti-Litter and, Team Building Days
- Demonstrated respect, friendliness and willingness to help wherever needed thus earning a respectful and positive reputation
- Utilised proven techniques to garner reliable intelligence, evidence and statements from victims, witnesses and suspects.
- Positive diversionary activities delivered to vulnerable children at risk of falling into the criminal justice system
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability
- Development of strong partnerships with local businesses, enabling young people to do voluntary work and gain skills and educational certificates such as NVQs, thus increasing their self-esteem and self-worth
- Through positive diversionary activities alone, I have engaged with over 9,500 young people over several years, many of whom were at risk of offending or who had already offended
- Collaborated with community wardens and neighbourhood watch teams to manage antisocial behaviour
- Supported rescue efforts in emergency situations by directing traffic, administering emergency first aid and removing people from dangerous areas
- Dealt with anti-social behaviour effectively, restoring peace in affected communities
- Engaged with people in the community as a human beings ensuring everyone is treated with respect, dignity and fairly
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques
- Resilience to work in difficult and hostile environments
- Skill to deal with young people and their families, face to face, over the telephone and in writing
- Coordinated with social services when dealing with vulnerable individuals or families at risk
- Competent to represent the force while attending professionals meetings, raising safeguarding concerns, presenting information to the board.
- Attended emergencies quickly, remaining calm and professional under pressure
- Offered compassionate victim support for minimised distress and upset
- Facilitated neighbourhood watch programmes by working with community groups and volunteers
- Experience of dealing with incidents such as: road traffic collisions, burglary, suicide, neighbour disputes; requiring a quick assessment of the scene/environment and act appropriately
Education
GCSE’S - ENGLISH DDB, SCIENCE DD, MATHS E, FRENCH C, ART C, WORD PROCESSING FIRST CLASS PASS
THE CHASE HIGH SCHOOL
Malvern 09.1995 - 06.2000
Btec - Public Services
WORCESTER COLLEGE OF TECHNOLOGY
Worcester, Worcestershire 09.2000 - 03.2002
Skills
- Strong communication and interpersonal skills
- Team motivator
- Well-being champion
- Knowledge of good health and safety practices
- Ability and willingness to adapt to changes
- Resilience under pressure
- Eye for detail
- Competent at compiling evidence, recording intelligence and writing reports
- First aid and mental health first aid skills
- Experience of dealing with trauma
- Ability to deal with difficult and hostile situations
- Logical minded
- Problem solver
- Communication skills
- Public speaking
- Team building
- Resourcefulness
- Calm under pressure
- Positive attitude towards good customer service
- Knowledge of risk management and decision making
- Experience of performance monitoring and developing staff
- Assertiveness
- Adaptability to situations
- anti-social behaviour reports compilation
- Housing allocation procedures
- Tenancy management
- Housing legislation knowledge
- Anti-Social behaviour handling
- repairs and maintenance oversight
- Homeless prevention strategies
- Health and Safety Compliance
- Crisis Intervention
- Housing application processing
- Child protection protocols
- Professional integrity
- Cultural awareness
- Conflict Resolution
- Quality Assurance
Custom
- HGV class 1 plus CPC training and current valid card
- Training on the job with farming
- Identifying and declaring a major incident
- Active shooter awareness
- GDPR
- Equality and diversity
- Emergency first aid at work
- Manual handling
- COSHH
- Safeguarding - adults and children
- Professional boundaries
- Mental health first aid
- Youth mental health first aid
- Mediation and restorative justice
- Fire safety training
- Management of Police information
- Dealing with intelligence - grading, submitting and developing
- Training to recognise and act upon terrorism and active shooters
- Training to become a wildlife officer for the police division
- Police based training for safeguarding, child sexual exploitation, internet safety, knife crime, drugs and alcohol misuse
- FA level 3 football coaching
Affiliations
- Enhancing personal skills
- Interest in serious case reviews for safeguarding, and the process of evidence compiling
- Love nature, comedy, and learning about other people
Accomplishments
Award winner:
Member of a newly established multi-agency team who went on to win an award for ‘outstanding contribution to tackling youth crime’ which was presented at the Staffordshire Criminal Justice Board, in 2010.
Represent Staffordshire Police:
I was selected along with a small number of officers to represent Staffordshire Police and speak with the Rt Hon Gordon Brown who was Prime Minister at the time in 2008.
This was an honour to be asked to represent the force and I did so with the utmost professionalism.
Award nominations:
Nominated several times for various awards within Staffordshire Police, both individual and team nominations.
Accomplishments:
The high volume of young people who we helped to make positive changes in their lives with through our diversionary activities and workshops has been a massive achievements.
Sitting and passing my full HGV tests and theory first time.
Volunteering and being given the opportunity to become a wellbeing champion to support others with their mental health.
Timeline
Retirement Housing Officer
Platform Housing Group Ltd
04.2025 - Current
Agricultural and Logistics Control
A L Hughes hay and straw merchants
10.2021 - 03.2025
Youth Development Coach
Platform Housing Group Ltd.
12.2020 - 10.2021
Police Community Support Officer
Staffordshire Police
01.2005 - 11.2020
Btec - Public Services
WORCESTER COLLEGE OF TECHNOLOGY
09.2000 - 03.2002
GCSE’S - ENGLISH DDB, SCIENCE DD, MATHS E, FRENCH C, ART C, WORD PROCESSING FIRST CLASS PASS
THE CHASE HIGH SCHOOL
09.1995 - 06.2000