Sharenjit Toor
Iver, Buckinghamshire,United Kingdom
Summary
Professional with expertise in bilingual and multilingual communication, skilled in managing live chat interactions and resolving conflicts through effective negotiation. Proven ability to enhance customer satisfaction and drive organizational success through strong communication skills. Experienced in handling high call volumes with exceptional phone etiquette, documentation, and multitasking capabilities.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Customer service advisor
Matalan Retail Ltd
Slough, Berkshire
2010.10 - Current
- Engaged in new implemented protocols to enhance complaint management efficiency.
- Optimised resource allocation during peak hours, reducing caller wait times.
- Resolved complex customer issues, fostering repeat business and loyalty.
- Streamlined email responses, significantly improving overall response time.
- Coordinated with teams to swiftly address multi-faceted client problems.
- Participated in conflict resolution sessions to promote team cooperation.
- Logged customer complaints accurately, facilitating effective corrective actions.
- Assisted customers with product selection to drive sales growth.
Manager of business development and sales
WH Smith
Slough, Berkshire
2004.07 - 2010.10
- Developed strategic business partnerships with key industry stakeholders, enhancing market presence.
- Increased market penetration through thorough competitor analysis and innovative marketing strategies.
- Streamlined operational processes, boosting team efficiency and productivity.
- Delivered successful business proposals, leading to multiple new client acquisitions.
- Fostered a positive work environment that enhanced employee morale and productivity.
- Identified areas for improvement in sales processes, resulting in streamlined operations.
- Spearheaded initiatives to ensure consistent revenue growth across all sectors.
- Tracked market trends and implemented strategic changes to maintain competitiveness.
Letting agaent
Tarquin Developments LTD
Ealing, Middlesex
2002.05 - 2004.01
- Negotiated tenancy agreements, securing optimal outcomes for landlords and tenants.
- Increased property interest by managing viewings for prospective tenants.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Resolved tenant issues promptly, ensuring high client satisfaction.
- Conducted market research to identify new rental opportunities.
- Drafted engaging property descriptions that attracted potential tenants.
- Handled rent collections efficiently, minimising late payment incidents.
- Built strong relationships with landlords and tenants through effective communication.
Education
GCSEs -
Chalfonts Community College
Buckinghamshire 1994.09 - 1998.07
Diploma of Higher Education - Business Studies
Chalfonts Community College
BuckinghamshireDiploma of Higher Education - Business Studies
Chalfonts Community College
Buckingham, Buckinghamshire 2000.09 - 2002.07
Skills
- Bilingual or multilingual communication
- Patience and flexibility
- Diplomatic negotiation skills
- Live chat management
Affiliations
- Reading books/articles, practicing yoga, travelling and making connections and podcasting and public speaking clubs, listening to music, walking and cooking.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer service advisor
Matalan Retail Ltd
2010.10 - Current
Manager of business development and sales
WH Smith
2004.07 - 2010.10
Letting agaent
Tarquin Developments LTD
2002.05 - 2004.01
Diploma of Higher Education - Business Studies
Chalfonts Community College
2000.09 - 2002.07
GCSEs -
Chalfonts Community College
1994.09 - 1998.07
Diploma of Higher Education - Business Studies
Chalfonts Community College