Aulia Herdiano
Greater Manchester,United Kingdom
Summary
Dynamic professional specializing in financial analysis, economic research, and project management. Proficient in Microsoft Office Suite, enhancing customer journeys, and fostering strong client relationships. Expertise in team collaboration and multilingual communication, driving business success through strategic initiatives.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
8
8
years of professional experience
Work history
Customer Service Advisor
British Airways
Manchester, United Kingdom
11.2023 - 07.2024
- Participated in pre-employment training and orientation for Customer Service Advisor role, developing strong understanding of airline customer experience and service protocols.
- Completed onboarding modules and communication training focused on passenger engagement, issue resolution, and operational efficiency.
- Demonstrated high interpersonal and communication skills aligned with British Airways’ customer service standards.
- Managed complex customer issues to successful resolution.
Conference and Events Operations Assistant
Mercure Manchester Piccadilly Hotel
Manchester, United Kingdom
07.2023 - 10.2023
- Supported setup, coordination, and execution of conferences, banquets, and private events, ensuring seamless service delivery.
- Collaborated closely with events management team to meet client specifications and maintain high service standards.
- Managed guest interactions with professionalism and efficiency, consistently achieving positive feedback for service quality.
- Assisted in venue preparation, audiovisual setup, and post-event evaluations to enhance future event performance.
- Contributed to smooth daily operations by coordinating with catering, housekeeping, and front-office teams.
- Handled operations and guest experience for high-volume, 300-attendee event.
Economic Analyst
The Russian International Affairs Council
Moscow, Russia
01.2021 - 01.2022
- Conducted in-depth financial and macroeconomic research, shaping data-driven policy recommendations for national and international stakeholders.
- Collaborated with cross-functional teams to deliver insights on global economic trends, supporting key business decisions.
- Authored and presented economic analyses using advanced financial terminology, enhancing understanding of complex market dynamics for both internal and external audiences.
- Led high-level roundtable discussions on political economy, driving focused dialogue on critical issues related to financial markets and economic policies.
- Improved decision-making processes with accurate statistical analysis.
Client Relations Specialist
The Embassy of the Republic of Indonesia Diplomatic Mission to Russia and Belarus
Moscow, Russia
01.2018 - 01.2020
- Coordinated large-scale international events and exhibitions, building strong relationships with clients and partners to ensure smooth operations and positive outcomes.
- Managed logistics for high-profile cultural and diplomatic events, enhancing cooperation between international stakeholders and fostering stronger bilateral relations.
- Facilitated cross-cultural exchange programs, effectively communicating with participants from diverse backgrounds to ensure program success.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Event Organizer and VIP Services Coordinator
Manchester United Football Club
Manchester, United Kingdom
01.2017 - 12.2017
- Supported organization of “I LOVE UNITED” international event, assisting with logistical and client-facing responsibilities for VIP guests.
- Liaised with commercial operations managers to ensure seamless execution of key event functions, resulting in high levels of client satisfaction.
- Assessed individual customer needs and recommended event packages to suit.
- Managed over 5,000 people for one event.
- Organised comprehensive event schedules for maximum efficiency.
- Coordinated logistics, leading to seamless flow of events.
Education
Bachelor of Economics - International Economic Relations
Peoples’ Friendship University of Russia (RUDN)
Moscow, RussiaBachelor of English–Russian Translation and Interpretation - Linguistics
Peoples’ Friendship University of Russia (RUDN)
Moscow, RussiaSkills
- Microsoft Office Suite proficiency
- Financial analysis
- Economic research
- Project management
- Customer journey enhancement
- Client relationship building
- Team collaboration
- Multilingual communication
Languages
English
Proficient (C2)
Russian
Proficient (C2)
Indonesian
Proficient (C2)
Dutch
Proficient (C2)
References
References available upon request.
Timeline
Customer Service Advisor
British Airways
11.2023 - 07.2024
Conference and Events Operations Assistant
Mercure Manchester Piccadilly Hotel
07.2023 - 10.2023
Economic Analyst
The Russian International Affairs Council
01.2021 - 01.2022
Client Relations Specialist
The Embassy of the Republic of Indonesia Diplomatic Mission to Russia and Belarus
01.2018 - 01.2020
Event Organizer and VIP Services Coordinator
Manchester United Football Club
01.2017 - 12.2017
Bachelor of Economics - International Economic Relations
Peoples’ Friendship University of Russia (RUDN)
Bachelor of English–Russian Translation and Interpretation - Linguistics
Peoples’ Friendship University of Russia (RUDN)