Shanza Khan
Darwen,Lancashire
Summary
Dynamic professional with expertise in cash handling, customer service, and sales techniques. Demonstrates strong product knowledge and proficiency in refund and exchange processing, driving sales while maintaining composure under pressure. Fluent in English, Punjabi, and Urdu, with a commitment to leveraging multilingual skills to enhance customer interactions and achieve business objectives.
Overview
22
22
years of professional experience
Work history
Customer service assistant
Premier Stores
Darwen, Lancashire
04.2021 - Current
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Monitored inventory levels regularly, preventing stock-outs or overstocks.
- Collaborated well within a team setting, ensuring a positive working atmosphere.
Telephone operator
Royal Bank of Scotland
Horwich, Bolton
08.2005 - 08.2010
- Performed administrative duties such as data entry and file management contributing towards an organised workspace.
- Promoted additional services or product offerings during interaction with clients where suitable, supporting overall sales efforts.
- Directed calls to appropriate departments fostering effective internal communication,
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
- Followed all scripted material provided by the company that complies with legal regulations during telephone interactions, ensuring lawful business practices.
Customer service representative
Capita
Darwen, Blackburn with Darwen
04.2003 - 03.2005
- Collaborated with sales team to maximise product visibility and sales.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers with their tv licensing enquiries and coming to resolution with customers who are going through difficulty.
- Handled payments for customers such as setting up new payment plans.
- Helping the training team with new employees.
Education
GCSEs - Math
Darwen Moorland High School
Darwen, Blackburn with Darwen 09/1996 - 07/2001
GCSEs - English Language
Darwen Moorland High School
Darwen, Blackburn with Darwen 09/1996 - 07/2001
GCSEs - History
Darwen Moorland High School
Darwen, Blackburn with Darwen 07/1996 - 07/2001
Skills
- Cash handling
- Customer Service
- Sales techniques
- Product knowledge
- Refund and exchange processing
- Sales driven
- Composure under pressure
- Fluent in English, Punjabi and Urdu
Languages
English
Native
Punjabi
Fluent
Urdu
Advanced
References
References available upon request.
Timeline
Customer service assistant
Premier Stores
04.2021 - Current
Telephone operator
Royal Bank of Scotland
08.2005 - 08.2010
Customer service representative
Capita
04.2003 - 03.2005
GCSEs - Math
Darwen Moorland High School
09/1996 - 07/2001
GCSEs - English Language
Darwen Moorland High School
09/1996 - 07/2001
GCSEs - History
Darwen Moorland High School
07/1996 - 07/2001
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