Summary
Overview
Work History
Education
Skills
Languages
hobbies
Timeline
Hi, I’m

SHAIK FURKHAN

SOUTHALL
SHAIK FURKHAN

Summary

Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in most of the industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Successful with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

8
years of professional experience

Work History

QUALITY FOODS
hayes town

Customer Service Assistant
02.2023 - Current

Job overview

  • Answered customer questions about product availability and shipment times.
  • Managed incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Organized and scheduled customer orders to appropriate departments.
  • Described products to customers and how best to care for merchandise.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

UNITED BUSINESS XPRESS
SLOUGH

Customer Sales Assistant
12.2022 - 02.2023

Job overview

  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Stayed current on company options to promote offerings during regular service connections.
  • Maintained customer accounts and relationships.
  • Verified delivery schedules and processes.
  • Contacted potential customers to capitalize on sales opportunities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

SAPNA SAREE CENTRE
BIDAR

Customer Service Manager
01.2015 - 10.2022

Job overview

  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Education

NORTHUMBRIA UNIVERSITY
LONDON ENGLAND

Master of Science from Project Management

University Overview

GURU NANAK ENGINEERING COLLEGE
BIDAR,KARNATAKA

Bachelor of Engineering Technology from Civil Engineering
08.2020

University Overview

GURU NANAK PRE UNIVERSITY COLLEGE
BIDAR,KARNATAKA

Associate of Science from Computer And Information Sciences
05.2015

University Overview

SHAHEEN HIGH SCHOOL
BIDAR, KARNATAKA

HIGH SCHOOL from Higher Education Administration
03.2013

University Overview

Skills

  • Training and Development
  • Collaborative Environments
  • Loss Prevention Goals Monitoring
  • Directory Assistance
  • Inbound and Outbound Calling
  • Till Counting
  • Suggestive Selling
  • Quality Assurance Controls
  • Operating Telephones
  • Call Center Operations
  • Cash Handling
  • Staff Training
  • Cash Register Operations
  • Information Updates
  • Providing Feedback
  • File Coordination
  • Customer Buying Habits
  • Baggage Handling
  • Belt Conveyors
  • Corrective Actions
  • Employee Relationships
  • Productivity Standards
  • Customer Account Management
  • Special Requests
  • Legal Standards
  • Microsoft Office
  • Guest Satisfaction
  • Hospitality Management
  • Sales and Upselling
  • Data Communications
  • Revenue Generation
  • Recordkeeping Compliance
  • Safety Measures
  • Merchandise Orders and Exchanges
  • Invoice Preparation and Processing
  • Team Meetings
  • Organizational Systems
  • Performance Feedback
  • Material Shelving
  • Customer Retention Strategies
  • Internet Technologies
  • Data Structures
  • Documentation
  • High Net Worth Individuals Marketing
  • First-Tier Technical Support
  • Investigate Claims
  • Project Requirements
  • Rewards Tracking
  • Trained in Salesforce
  • Brand Awareness
  • Online Chat

Languages

Urdu, Hindi
Native language
English
Advanced
C1

hobbies

hobbies
  • listening music

reading novels 

fitness freak

playing cricket 

making new friends 

surfing social media

Timeline

Customer Service Assistant
QUALITY FOODS
02.2023 - Current
Customer Sales Assistant
UNITED BUSINESS XPRESS
12.2022 - 02.2023
Customer Service Manager
SAPNA SAREE CENTRE
01.2015 - 10.2022
NORTHUMBRIA UNIVERSITY
Master of Science from Project Management
GURU NANAK ENGINEERING COLLEGE
Bachelor of Engineering Technology from Civil Engineering
GURU NANAK PRE UNIVERSITY COLLEGE
Associate of Science from Computer And Information Sciences
SHAHEEN HIGH SCHOOL
HIGH SCHOOL from Higher Education Administration
SHAIK FURKHAN