Shanti Maya Tamang
London,UK
Summary
Motivated and organised hospitality professional completed MSc in hospitality and tourism management with international experience in hospitality, guest relations and food and beverage operations. Motivated individual demonstrating strengths in guest relations and team support. Adapts to changing demands with flexibility and problem-solving skills. Eager to contribute positively, bringing a strong focus on enhancing customer experiences. Skilled in managing schedules, organising documents, and coordinating meetings. Recognised for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges.
Overview
3
3
years of professional experience
Work History
Administrator/Receptionist
Soaltee Hotel
Kathmandu, Nepal
11.2025 - 08.2026
- Answered telephone calls to offer information, direct callers and take messages.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Managed front desk operations, greeting visitors and directing them to appropriate departments for enhanced organisational efficiency.
- Supported project teams with administrative tasks, helping to meet project deadlines and objectives.
- Scheduled appointments, updated calendars, and sent reminder notifications, contributing to smooth office workflow.
Retail Store Assistant
Al Shamshi Holdings
Abu Dhabi, United Arab Emirates
05.2024 - 06.2025
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Replenished items and organised displays to keep stock looking professional.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer returns, refunds and exchanges at customer service desk.
- Managed stock levels on shop floor, promptly replenishing merchandise to maintain store presentation.
- Undertook regular inventory checks, identifying discrepancies and updating stock records accordingly.
Front Office Assistant Intern
Dubai World Trade Center
Dubai, United Arab Emirates
07.2023 - 04.2024
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Answered phone calls promptly, speaking clearly and politely to quickly resolve customer queries.
- Handled photocopying documents, updating files and faxing communications for staff.
- Facilitated smooth check-in and check-out process for guests, ensuring a positive first and last impression.
- Monitored office supplies inventory, placing orders to replenish stock and avoid shortages.
Education
Master of Science - Msc Hospitality Management and Tourism
York ST john University
London01-2026
Bachelor of Science - Bacchelor of Science in Hotel Management
Pokhara Linclon International Collage
Pokhara01-2024
Skills
- Customer service
- Visual merchandising
- Stock management
- Reservation systems
- Front office operations
- Effective communication
- Multitasking efficiency
- Patience and empathy
- Stock counting
- Understanding buyer behaviour
Hobbies and interests
- Adventure Sports
- Watching Anime
- Cooking
Timeline
Administrator/Receptionist
Soaltee Hotel
11.2025 - 08.2026
Retail Store Assistant
Al Shamshi Holdings
05.2024 - 06.2025
Front Office Assistant Intern
Dubai World Trade Center
07.2023 - 04.2024
Master of Science - Msc Hospitality Management and Tourism
York ST john University
Bachelor of Science - Bacchelor of Science in Hotel Management
Pokhara Linclon International Collage