Patricia Entwistle
Goffs Oak,Hertfordshire
Summary
Professional Administrator with expertise in front desk management and customer service. Enhances visitor experiences through efficient operations and proactive communication. Manages appointment scheduling to optimise service delivery and trains staff to improve team performance.
Overview
29
29
years of professional experience
Work History
Administrator/Receptionist
Mr Plant Hire
London, Edmonton
01.2013 - 02.2026
- Managed front desk operations, greeting visitors and directing them to appropriate departments for enhanced organisational efficiency.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled customer cash and card payments, ensuring accurate transactions and customer satisfaction.
- Processed incoming and outgoing mail, distributing correspondence and parcels to staff promptly.
- Provided comfortable, helpful and attentive a comfortable, helpful and attentive environment to guests in waiting area.
- Monitored the maintenance and cleanliness of the reception area, creating a welcoming environment for visitors.
- Elevated customer satisfaction ratings by resolving clerical and administration issues quickly and effectively.
- Operated office equipment, including printers and photocopiers, to support daily administrative tasks.
- Maintained a tidy reception area, creating a welcoming environment for visitors and staff alike.
- Managed access control, issuing visitor passes and maintaining security protocols for the building.
- Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Developed relationships with suppliers, negotiating contracts to lower office expenses.
- Monitored office supplies, placing orders before depletion to avoid any disruption in operations.
- Scheduled bookings to optimise calendar usage and enhance appointment profitability.
- Opened financial statements, input transactions and reconciled accounts.
- Issued invoices, past due notices and default notices to customers monthly for accurate accounting.
Sales Executive
Thompson Local
London, Waltham Cross
07.2007 - 12.2012
- Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
- Secured new clients through targeted prospecting and networking.
- Managed key accounts, fostering long-term relationships with business clients to secure repeat business.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Crafted engaging sales pitches that effectively promoted products and services.
- Liaised with potential customers to determine needs and provide recommendations.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Analysed data to develop targeted strategies for specific markets and consumer demographics.
- Researched competitors to identify strategic opportunities and areas for improvement.
- Updated product knowledge regularly through training and research, providing clients with accurate information.
- Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward.
Field Sales
Enfield Independent
London, Enfield
04.2002 - 06.2007
Field Sales
Enfield Advertiser
London, Enfield
03.1997 - 02.2002
Education
GCSEs -
St Anne's
Enfield, ENFSkills
- Reception management
- Office administration
- Scheduling appointments
- Customer service
Hobbies and interests
- Love going to Concerts ( Harry Styles and Bruno Mars in July 2026)
- Formula One (Lewis Hamilton)
- Keeping Fit
- Traveling Abroad
- Eating Out
- Meeting People
Timeline
Administrator/Receptionist
Mr Plant Hire
01.2013 - 02.2026
Sales Executive
Thompson Local
07.2007 - 12.2012
Field Sales
Enfield Independent
04.2002 - 06.2007
Field Sales
Enfield Advertiser
03.1997 - 02.2002
GCSEs -
St Anne's