SHANTANU DHAMAL
Edinburgh City,UK
Summary
Results-driven professional with over 10 years of experience in founding and leading companies in the competitive IT, hospitality, and property management industries. Known for devising and executing strategic plans that consistently exceed targets for operational efficiency, revenue growth, and client satisfaction. Proven track record of fostering long-lasting partnerships, managing diverse portfolios, and delivering exceptional returns on investment in both UK and international markets. Skilled in implementing process improvements, leading cross-functional teams, and ensuring regulatory compliance. Committed to delivering exceptional service and driving organizational success through innovative strategies and effective leadership.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Operations Manager
Bonjour Residences Ltd
07.2024 - 11.2024
- Formulate and execute operational strategies to enhance performance and support business growth in the property management sector
- Oversee day-to-day operations of multiple properties, including maintenance, leasing, and tenant relations
- Lead and mentor diverse teams, fostering a collaborative and high-achieving work environment
- Identify and implement process improvements, resulting in streamlined workflows and reduced operational costs
- Develop and execute marketing strategies to attract and retain tenants, overseeing property showings and lease negotiations
- Prepare comprehensive reports on property performance, occupancy rates, and financial metrics for stakeholders
- Manage property acquisitions, leasing, and development projects from inception to completion
- Oversee budgets, forecasts, and financial analyses to ensure profitability and responsible spending
- Negotiate contracts and maintain partnerships with contractors, suppliers, and service providers
- Ensure compliance with local, state, and federal regulations to mitigate risks in property management and transactions
- Cultivate strong relationships with clients, stakeholders, and partners to enhance satisfaction and loyalty
- Utilize various software systems to streamline processes, enhance communication, and improve overall efficiency
- Led teams to achieve business objectives on time and within budget constraints.
- Implemented quality control measures, enhanced product standards.
- Planned revenue generation strategies designed for growth.
Operations Manager
Uglobe Technosoft Pvt Ltd
11.2020 - 06.2024
- Led the development and implementation of strategic plans resulting in rapid growth and expansion of the company's client base and market share
- Created new services including backend tech support with FMS services & PAN India permanent staffing
- Orchestrated 10 key strategic partnerships with global tech firms, enhancing market presence and generating a projected revenue increase of £5 million annually
- Introduced agile methodologies across all departments, resulting in a 40% reduction in time-to-market for new products and features
- Established a customer-centric culture of communication, collaboration, & accountability, resulting in top-tier performance and industry recognition
- Administered a Government contract for IT Maintenance, ensuring compliance with all requirements
Partner
Ultra Networks
08.2014 - 01.2020
- Implemented targeted marketing campaigns that generated a 40% rise in client acquisition, resulting in an additional 15 contracts secured
- Optimised partner onboarding processes, reducing the time to onboard new partners by 50% and improving overall operational efficiency
- Achieved a 300% increase in channel-driven sales revenue, surpassing quarterly sales targets
- Coordinate joint projects between Ultra Networks and partner companies, overseeing timelines, deliverables, and resource allocation
Partner
The Bombay Fries
01.2018 - 01.2020
- Started and operated a fast-food outlet, responsible for overall operations and procurement of goods
- Established and maintained supplier relationships, negotiating contracts to secure a 10% discount on raw materials, leading to improved profit margins
- Implemented inventory management strategies, reducing stockouts by 80% and decreasing inventory holding costs by 15%
- Successfully onboarded 15 new partners, increasing distribution channels by 30%
L1 Network Engineer
Syntel
Mumbai
07.2013 - 08.2014
- Managed relationships with 10+ network equipment vendors, negotiating favourable service level agreements (SLAs) and reducing maintenance costs by 15%
- Identified and implemented process improvements, resulting in a 20% reduction in the mean time to repair (MTTR) network issues
Education
Bachelor of Engineering - IT
University of Mumbai
Skills
- Business Development Strategy
- Operations Management
- Project Management
- Team Leadership
- Process Optimization
- Financial Management
- Client Relationship Management
- Regulatory Compliance
- Strategic Partnership Development
- Marketing and Sales Strategy
- Property Management
- Vendor Relations
- Risk Management
- Technology Utilization
Languages
English
Hindi
Marathi
Timeline
Operations Manager
Bonjour Residences Ltd
07.2024 - 11.2024
Operations Manager
Uglobe Technosoft Pvt Ltd
11.2020 - 06.2024
Partner
The Bombay Fries
01.2018 - 01.2020
Partner
Ultra Networks
08.2014 - 01.2020
L1 Network Engineer
Syntel
07.2013 - 08.2014
Bachelor of Engineering - IT
University of Mumbai
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