Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
Afreen Fatima

Afreen Fatima

Edinburgh,Uk

Summary

Accomplished professional with expertise in data analysis, quality assurance, and compliance monitoring. Demonstrates strong leadership aptitude through effective team supervision and relationship building. Adept at problem solving and critical thinking, ensuring optimal decision making and customer service. Committed to leveraging skills in time management to drive organisational success while pursuing opportunities for growth in leadership roles.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Process associate

Genpact
Hydrabad , India
07.2021 - 10.2023
  • Accomplished tasks on time, ensuring that deadlines were consistently met.
  • Assured customer satisfaction by prompt addressing of queries and issues.
  • Followed company policies and procedures which resulted in compliance at all times.
  • Assisted in training new employees, contributing to a cohesive working environment.
  • Monitored daily operations to ensure they aligned with set goals and objectives.

Hotel management

Greenwich Leisure Limited
Hyderabad , India
03.2020 - 12.2022
  • Communicated regularly with hotel management about current risks and threats, ensuring informed decision-making.
  • Coordinated with hotel management for smooth daily operations.
  • Kept updated records of room availability using the hotel management software system successfully.
  • Liaised effectively with hotel management to ensure comfortable stay for tourists.
  • Responded quickly to requests from hotel management and guests.
  • Updated room status on hotel management software after routine checks, keeping current records up-to-date.
  • Coordinated with hotel management to understand specific security needs, providing tailored solutions accordingly.
  • Maintained open lines of communication with management about operations progress.

Education

Master of Business Administration - Human resources

Shadan womens collage of engineering and te3
India
03.2018 - 03.2020

Skills

  • Data analysis
  • Quality assurance
  • Compliance monitoring
  • Time management
  • Problem solving
  • Critical thinking
  • Team supervision
  • Relationship building
  • Decision making
  • Customer service
  • Leadership aptitude

Languages

English
Native
Hindi
Fluent

Accomplishments

I received best performance award in my batch for making up good records and for taking good calls with customer best reviews, perhaps I received best employee award in my other sector of job in hotel management

Timeline

Process associate

Genpact
07.2021 - 10.2023

Hotel management

Greenwich Leisure Limited
03.2020 - 12.2022

Master of Business Administration - Human resources

Shadan womens collage of engineering and te3
03.2018 - 03.2020

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Afreen Fatima