Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Hi, I’m

Shannon Leslie

Kirkwall,Orkney

Summary

Dependable team worker with some customer service skills. Performs tasks with attention to detail to meet time targets. Willing to work on my own or as part of a team and am not afraid to ask for help if needed.

Working at Rendalls, Glues and Royal Mail has boosted my confidence and I have realised that I enjoy working with the public. I do not mind having to deal with Customer complaints and am always willing to learn.

Being at the Orkney Gymnastics and gaining my Level 1 Coaching has taught me how to prioritise and deal with younger children to keep them motivated as well as having to be organised.

Overview

3
years of professional experience

Work history

Royal Mail
Kirkwall, Orkney

Postal worker Casual
12.2023 - Current

Job overview

  • Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
  • Sorted items accurately and safely loaded them into van, lifting up to 20 kilos.
  • Sorted and differentiated types of packages.
  • Adhered to security policies to maintain service integrity.
  • Sorted mail items by hand for delivery to local customers or transport to other offices.
  • Offered flexible hours to provide additional support in busy seasonal periods.
  • Collected signatures and payments from customers sending and receiving mail.

Orkney Gymnastics Club
Kirkwall, Orkney

Level One Gymnastics Coach
01.2022 - Current

Job overview

  • Motivated students to work hard during practice sessions and competitions by setting example of good sportsmanship.
  • Prepared students for competition by providing physical training, emotional support and mentoring, and teaching new routines.
  • Set up and safe proofed gym area before sessions.
  • Taught gymnastics skills to children of varied ages, abilities and experience levels.
  • Led thorough warm-ups ahead of practice sessions and competitions.
  • Observed and evaluated students progress and provided feedback to each child regarding performance.
  • Instructed and coached athletes, training with students of all age ranges and abilities.

Glues Garden Centre
Kirkwall , Orkney

Soft Play Assistant
05.2023 - 03.2024

Job overview

  • Provided healthy, safe and secure play spaces.
  • Kept confidential all matters related to children, staff members and management or operational issues.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed opening and closing procedures each day.

Rendals Bakery
Kirkwall, Orkney

Shop assistant
09.2021 - 07.2022

Job overview

  • Operated cash registers with accuracy and processed cash and card transactions.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Completed opening and closing duties in line with established schedule.

Education

Kirkwall Grammar School
Kirkwall, Orkney Islands

University overview

  • National 5 Maths - B
  • National 5 English - B
  • National 5 Admin - A
  • Higher PE - A
  • National 5 Biology - C
  • I am currently sitting my higher exams for Admin, English, Maths and Human Biology
  • I was also sitting Advanced Higher PE which required writing a 5500-word project which I handed in in March 2024

Skills

  • Customer experience - Working at Rendalls, Glues and Royal Mail has improved my customer service skills
  • Office 365 usage - I Used this program in my N5 Admin and Higher Admin I also use this program for school work and when studying for my gymnastics level 1
  • Data confidentiality - At Gymnastics and working at Glues soft play we keep the children's names confidential At Royal Mail, I have to make sure that I follow the Confidentiality at Work Act while dealing with everyone's mail
  • Payment processing - At Rendall's and Glues I was in charge of the till and had to make sure I charged the customers for the correct groceries and fee for the soft play I had to ensure I gave the correct change I had to learn to work the card machine and make sure I input the correct amount into the machine Getting a B in my Nat5 in 4th year helped with my numeracy skills and this will improve as I am studying for my Higher Maths at present
  • Working as part of a team and Individually - At Gymnastics I have to work as part of a team and individually Team working to make up session plans for the children and then delivering the session plans on my own I enjoy both working as a team and on my own
  • Organisational and Communication Skills - Monday night is my Gymnastics Coaching night where I have to organise and deliver a session to 8 gymnasts aged 5-6 I have to be organised and communicate well with the Children as I only have them for 1hr 30 to go around all 4 stations
  • Having experience working at Rendalls, Glues and Royal Mail, I have realised that I deal with situations calmly and confidently If I get stuck in a job, or with a question from a customer, I am not afraid to ask for help At Gymnastics, all the parents comment on how friendly I am and how their child looks forward to my gymnastics session I realised I could work under pressure when I was asked to work at Royal Mail on a double delivery day


Affiliations

  • Badminton
  • Gymnastics
  • Strenght and Conditioning
  • Athletics

Accomplishments

In Badminton, my biggest achievements so far have been:

- When I was 12 years old I was asked to take part in the senior Inter County B team against Caithness and then from there I attended senior training and have now played in the A team since age 14.

- Also when I was 12 years old I made a massive achievement which was winning the u13, u15 and u18 girls singles all in the same year which has never been achieved before in Orkney Badminton.

- Playing for Scotland in the u15s Quadrangular against England, Ireland and Wales In 2021.


2023 was one of my best years for achievements:

- Playing an International competition in Germany and making it to the quarter-finals

- Being asked to play for Scotland in the u17s Europeans in Lithuania against many different European countries.

- Again playing for Scotland in the u17 Swedish Youth games and making it to the quarter-finals in singles

- Making it into the Island Games team 2023 and making it to the quarter-final in both singles and doubles and being one game away from a medal in both singles and doubles.

- Finally being asked to be part of the u19s Scotland Squad and travelling down south once a month to take part in training.

Timeline

Postal worker Casual

Royal Mail
12.2023 - Current

Soft Play Assistant

Glues Garden Centre
05.2023 - 03.2024

Level One Gymnastics Coach

Orkney Gymnastics Club
01.2022 - Current

Shop assistant

Rendals Bakery
09.2021 - 07.2022

Kirkwall Grammar School

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