Shannon Hasan
Coventry
Summary
A highly personable, adaptable, and results-driven individual with a strong background in supporting both the public and private sectors. Passionate about change and transformation projects, with a particular focus on promoting inclusion and diversity throughout various commissions. With experience across multiple industries and a solid track record in conducting both quantitative and qualitative data analysis, using insights to inform decision-making and drive value for clients. Known for the ability to engage with stakeholders and thriving in collaborative environments with a commitment to delivering high-quality outcomes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Assistant Project Manager
Mace Group
Birmingham
09.2023 - 03.2025
- Led site analysis for a town regeneration project, identifying land use and site constraints.
- Conducted workforce gap analysis for a rail project, creating a roadmap and SMART action plans to address skills shortages.
- Oversaw document control, tracked 100+ deliverables, and updated risk registers and execution plans, ensuring 100% on-time project completion.
- Managed workstream reports and documentation for a utilities transformation project, offering change-driven recommendations.
- Analyzed data from 50+ sources and presented insights to clients to support key decision making.
- Delivered a strategy report with 5+ case studies for an aviation project, contributing to a successful options appraisal that led to a 20% increase in project scope.
- Enhanced communication with stakeholders through regular progress updates.
National Sales Administrator
Cemex
Coventry
02.2024 - 08.2024
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Collaborated with sales, plant, and depot teams to investigate and resolve 30+ incidents, implementing process improvements that reduced recurring issues.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Facilitated the preparation of 20+ contracts monthly, contributing to a 10% increase in deal closure rate.
- Updated the company’s CRM system daily, ensuring accurate tracking of over 200 leads and customer interactions, leading to a 20% increase in lead conversion.
Customer Service Representative
Brett Martin
Coventry
01.2023 - 01.2024
- Exceeded performance targets in processing quotations, purchase orders, and handling invoice queries, maintaining high standards of customer service.
- Led internal audits, ensuring 100% compliance with order processes and improving operational efficiency by 20%.
- Trained 5+ new hires, increasing team productivity and reducing onboarding time by 15%.
- Resolved 95% of customer issues on the first contact, using conflict resolution techniques to enhance satisfaction.
- Streamlined processes through efficient record keeping.
- Processed high-value payments with meticulous accuracy.
Education
BSc - Biological Sciences
Aston University
Birmingham 09.2018 - 07.2021
Skills
Stakeholder Engagement
Certification
APM PFQ
References
References available upon request.
Timeline
APM PFQ
11-2024
National Sales Administrator
Cemex
02.2024 - 08.2024
Assistant Project Manager
Mace Group
09.2023 - 03.2025
Customer Service Representative
Brett Martin
01.2023 - 01.2024
BSc - Biological Sciences
Aston University
09.2018 - 07.2021
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