Shane Lavery
Manchester,Lancashire
Summary
Highly motivated and proactive individual with a keen eye for detail and great leadership skills. I have a strong retail management background leading teams of 22-45 colleagues in 2 high trade intensity convenience stores. I am known to demonstrate exceptional emotional intelligence and people skills, ensuring effective team collaboration and clear communication. Adept at problem-solving and analysing KPIs and store reports to drive performance improvements.
Overview
16
16
years of professional experience
Work History
Customer and Trading Manager
Sainsbury's Local
Manchester
05.2017 - Current
- Ensure store is safe and legal at all times.
- Review sales , waste , shrink and labour reports daily using MicroStrategy.
- Communicate regularly with colleagues about store performance and reward recognition.
- Delegated tasks to make best use of individuals' skills.
- Complete colleagues long term health review meetings.
- Deliver robust process plans and store action plans.
- Conduct and lead investigations and disciplinary meetings.
- Networking with other managers on a regional level.
- Identify colleagues with potential to progress I have coached and developed them for management cohorts.
- Plan shifts ahead of time for seasonal events.
- Manage performance across the store and provide coaching where required.
- Improve store KPI metrics.
- Complete store planograms and ensure fully to plan.
- Managed inventory for smoother operations.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Identified store vacancy's completed the recruitment process including Interviewing, onboarding, inducting and completing 4 and 11 week new starter reviews ensuring the company values are coached to new colleagues.
- Taken on a lead area for labour ensuring the store achieved on all areas of labour including worked hours, sickness, holidays.
- Completed colleagues return to work meetings.
- Stepped up to Lead Customer and Trading manager in the absence of the store manager taking on extra ownership and responsibility and assisting the area manager with anything that was required.
Team Leader
Sainsbury's
Urmston
04.2016 - 05.2017
- Ensured smooth running of daily store activities for improved customer service.
- Monitored sales performance, identifying areas needing improvement or attention.
- Managed stock levels to maximise sales opportunities.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Reviewed daily waste figures and implemented a plan to improve.
- Coordinated staff scheduling for efficient daily cover.
- Conducted regular inventory checks, maintaining optimal stock levels.
- Maintained clean and organised shop floor for customers.
- Displayed goods and prices clearly to maximise customer interest.
- Supported management in recruitment and staff development processes.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Monitored colleague performance.
Customer Service Assistant
Sainsbury's
Urmston
05.2009 - 04.2016
- Delivered positive customer experiences by efficiently resolving customer concerns and complaints.
- Trained new Colleagues on cash operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Assisted customers with varying questions using product knowledge and service expertise.
- Multi skilled on all areas of the department including Tills, Self scans, Kiosk and customer service desk.
- Took on extra responsibilities on the department by issuing change to checkouts and completing cashing up of tills and working on the back of checkouts insuring no ques formed and guided customers to the quietest checkouts.
Education
GCSEs - Maths
St Antony's high school
Urmston 01.2009 - 02.2009
GCSEs - English
St Antony's high school
Urmston 01.2009 - 02.2009
GCSEs - Science
St Antonys high school
Urmston 01.2009 - 02.2009
GCSEs - Information technology
St Antonys high school
Urmston 01.2009 - 02.2009
Skills
- Motivated
- Clear communicator
- Strong leadership skills
- Passionate
- Team player
- Emotional Intelligence and people skills
- Problem Solving
- Keen eye for detail
- Good analysis of KPI'S and store reports
Refrence
Sue Corcoran - Store Manager - 07984012358
Timeline
Customer and Trading Manager
Sainsbury's Local
05.2017 - Current
Team Leader
Sainsbury's
04.2016 - 05.2017
Customer Service Assistant
Sainsbury's
05.2009 - 04.2016
GCSEs - Maths
St Antony's high school
01.2009 - 02.2009
GCSEs - English
St Antony's high school
01.2009 - 02.2009
GCSEs - Science
St Antonys high school
01.2009 - 02.2009
GCSEs - Information technology
St Antonys high school
01.2009 - 02.2009
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