Shanawaz Ahmed
Luton,Bedfordshire
Summary
Highly skilled professional with a strong foundation in communication, leadership, and problem-solving. Demonstrates exceptional time management, teamwork, and computer literacy. Adept at organisation, adaptability, and management with a proven track record in customer service and decision making. Excels in active listening, conflict resolution, and attention to detail. Committed to leveraging these skills to achieve career growth and contribute effectively to organisational success.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work history
Private Hire Driver
Uber
2023.10 - Current
- Kept accurate records of journeys and fares for company audit purposes.
- Complied fully with traffic rules to ensure passenger safety.
- Assisted passengers with luggage, improving their overall experience.
- Utilised fuel-saving driving techniques leading to increased efficiency,.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Adapted driving style in response to weather conditions, prioritising safety above all else.
- Managed difficult situations calmly, reducing potential conflict with passengers or other road users.
- Maintained vehicle cleanliness to enhance the comfort of passengers.
- Displayed professional behaviour at all times, enhancing company reputation.
- Delivered prompt service by using knowledge of shortest routes during peak travel times.
Senior Branch Manager
SIXT
Luton
2019.09 - 2023.07
- Assisted in managing operational aspects including distribution, customer service, human resources, administration, and sales.
- Evaluated local market conditions to identify sales opportunities.
- Helped develop forecasts, financial objectives, and business plans.
- Supported achievement of goals and metrics.
- Aided in managing budget and fund allocation.
- Motivated branch personnel through training and coaching.
- Identified areas for improvement and suggested corrective actions.
- Shared knowledge with branches and headquarters regarding effective practices and market needs.
- Addressed customer and employee satisfaction issues swiftly.
- Followed ethical standards and complied with regulations.
- Networked to enhance branch and company reputation.
- Monitored competing markets and reported on market trends.
Car Sales Executive
Vauxhall
2015.03 - 2016.03
- Facilitate rapport-building with prospective customers to enhance future sales opportunities.
- Manage customer database and ensure effective communication with clients.
- Support customers in completing necessary paperwork for successful sale processing.
- Maintain reporting structures and accurately record sales and inventory using CRM software.
- Assist team members in achieving sales targets through collaboration.
- Aid in the setup of showroom and promotional displays.
Sales Advisor
Three UK
2012.11 - 2015.03
- Assisted customers in identifying needs and provided information on product features.
- Achieved department sales goals on a monthly, quarterly, and yearly basis.
- Maintained knowledge of available products and discussed options with customers.
- Processed point-of-sale transactions efficiently.
Education
GCSEs - Math and English
Denbigh High School
Luton 2000.09 - 2005.07
A Level - Business Studies
Luton Sixth Form College
Luton 2005.09 - 2008.07
BSc Hons - Information Systems
The University of Bedfordshire
Luton 2008.09 - 2011.07
Skills
- Communication
- Leadership
- Problem Solving
- Time Management
- Teamwork
- Computer Literacy
- Organization
- Adaptability
- Management
- Customer Service
- Decision Making
- Active Listening
- Conflict Resolution
- Attention to Detail
References
References Available on Request
ADDITIONAL EXPERIENCE
- Sales Specialist - Currys PC World - July 2008 – November 2012
- Private Hire Driver March 2016 – December 2016
Timeline
Private Hire Driver
Uber
2023.10 - Current
Senior Branch Manager
SIXT
2019.09 - 2023.07
Car Sales Executive
Vauxhall
2015.03 - 2016.03
Sales Advisor
Three UK
2012.11 - 2015.03
BSc Hons - Information Systems
The University of Bedfordshire
2008.09 - 2011.07
A Level - Business Studies
Luton Sixth Form College
2005.09 - 2008.07
GCSEs - Math and English
Denbigh High School
2000.09 - 2005.07