Joel Morka

• Demonstrated excellent customer service skills by addressing passenger inquiries politely.
• Utilised feedback from passengers to make continuous improvements to service delivery and customer satisfaction.
• Cultivated soft people skills through professional interactions, effective communication, and meticulous research and planning.
• Demonstrated excellent interpersonal skills, engaging in polite conversation and addressing passenger inquiries professionally.
• Participated in ongoing training and development programmes to improve service quality and compliance with industry standards.
• Spearheaded safe, efficient, and timely delivery of multiple products per day.

• Scheduled routine maintenance tasks based on track usage patterns to extend lifespan.
• Led track renewal projects, overseeing teams to achieve targets within set timelines.
• Operated under strict adherence to health and safety regulations, minimising risk of accidents.

Collaborated with team members to perform emergency repairs on

tracks, minimising service disruptions.

Assisted in the installation of new railway tracks, including

measuring, cutting, and aligning according to specifications.

Utilised specialised tools and equipment to replace defective rails

and ties, maintaining infrastructure integrity.