Paul Powell
Liverpool
Summary
A dedicated professional with expertise in disability awareness training and managing travel schedules, known for exceptional customer liaison and interpersonal communication skills. Demonstrates strong communication proficiency and resilience under pressure, ensuring effective collaboration and problem-solving in challenging environments. Committed to leveraging these skills to enhance organisational efficiency and support inclusive practices.
Reliable Private Hire Driver known for exceptional customer service and safe driving. Skilled in navigating busy city streets and ensuring timely arrivals, making every journey pleasant and stress-free. Consistently praised for building strong client relationships and maintaining high standards of vehicle upkeep.
Overview
32
32
years of professional experience
15
15
years of post-secondary education
Work history
Private Hire Driver
Delta Taxi's
Liverpool
07.2022 - 07.2025
- Delivered courteous and professional service to passengers.
- Assisted with luggage and mobility needs for vulnerable passengers.
- Ensured vehicle cleanliness and roadworthiness at all times.
- Communicated job details effectively via radio, phone, or app.
- Maintained accurate records of journeys and payments.
- Monitored surroundings for suspicious behaviour to ensure safety.
- Adhered to council policies and procedures consistently.
Customer Service
Hapag Lloyd
Liverpool
06.2006 - 12.2019
- Issued export bills of lading, freight invoices, and ships manifests.
- Crosschecked shipped items against system information for accuracy.
- Processed Telex Releases upon payment confirmation.
- Executed manifest corrections as necessary to maintain compliance.
- Ensured receipt of payments before releasing bills of lading for non-credit accounts.
- Demonstrated proficiency in SAP, Sage, and Microsoft software applications.
- Liaised with customers via telephone and email, engaging with all levels of management.
- Provided exceptional customer service within company guidelines and procedures.
Various
Reed Employment Agency
Liverpool
01.2005 - 06.2006
- Supported site project manager in effective management of logistical needs.
Conducted client consultations and negotiations, serving as Estate Agent advisor.
Maintained detailed project documentation and records to ensure compliance.
Warranty Controller
Mercedes-Benz of Hertford
Hertford, Hertfordshire
06.2003 - 01.2005
- Compiled warranty invoices and submitted claims for processing.
- Verified purchase invoices to ensure accuracy of financial records.
- Allocated SBI's and credit notes efficiently to maintain financial clarity.
- Collated return warranty parts for stock management and accountability.
- Maintained organised paperwork to facilitate auditing processes.
- Achieved monthly budget targets through effective financial management.
Assistant Service Manager
Vilton's Peugeot
New Barnet, Barnet
08.2002 - 06.2003
- Updated daily operational controls for hours sold, sublets, oil, tyres, and work in progress.
- Forecasted monthly budget targets weekly to minimise outstanding work in progress.
- Conducted weekly checks on outstanding debtors across cash, accounts, and warranty.
- Facilitated weekly staff meetings to disseminate new procedures and technical updates.
- Achieved budget exceeding £35,000 through consistent monitoring of labour-to-sales ratios.
Service Advisor
Camden Fiat & Alfa
Northampton, Northamptonshire
02.2002 - 08.2002
- Managed daily invoicing and customer bookings to ensure seamless operations.
- Handled telephone queries, providing prompt and effective responses.
- Secured additional work authorisation to enhance service offerings.
- Maintained full workshop utilization, delivering exceptional customer service throughout.
- Coordinated with technicians to ensure quality of service.
- Managed challenging customer situations for resolution and customer retention.
Service advisor/warranty administrator
Marshall's Landrover
Bedford
10.2001 - 02.2002
- Managed customer bookings and addressed telephone queries for efficient service delivery.
- Processed daily invoices to ensure accurate financial records.
- Secured additional work authorisation to maximise workshop utilisation.
- Delivered exceptional customer service to enhance client satisfaction.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
Service advisor {Temp}
Citygate Colindale Volkswagen
Colindale, Barnet
03.2001 - 10.2001
- Booking in customers, telephone queries, invoicing daily work, obtaining additional work authorisation
- Maintaining full utilization of the workshop, giving excellent customer service throughout
- Improved customer satisfaction by providing timely and accurate information.
- Built rapport with customers, enhancing long-term relationships.
- Delivered excellent customer service by understanding and meeting their requirements.
Service advisor
Citroen Battersea
Battersea, Wandsworth
08.1999 - 03.2001
- Executed opening and closing procedures for department.
- Managed customer bookings and preloaded workshop during controller absence.
- Obtained authorisation for all mechanical and bodywork tasks.
- Produced weekly figures for monthly forecasting.
- Implemented end-of-month procedures to ensure accuracy.
- Delivered exceptional customer service consistently.
- Conducted daily bodywork estimates for clients and companies.
Aftersales executive
T.F.L Ltd Citroen
Wimbledon, Merton
02.1999 - 08.1999
- Booking in customers, supplying parts to retail and trade customers. Obtaining authorisation work from customers, leasing and insurance companies, and month end invoicing procedures
- Achieved increased customer satisfaction with focused marketing campaigns.
- Conducted extensive market research for better understanding of competitor strategies .
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Service administrator
Alan Day Ltd
Kilburn
12.1995 - 02.1999
- Compiled invoices for accurate costing of completed jobs.
- Interpreted job cards to ensure correct invoicing from workshop.
- Processed information onto company and franchise reports for accuracy.
- Prepared work-in-progress reports to track outstanding job cards.
- Generated daily analysis reports to project invoice hours, consistently meeting monthly budget targets between 1850 and 2350 hours since January 1996.
- Co-operated with departments including parts, sales, workshop, and accounts.
- Assisted service department during periods of low staffing.
Parts sales consultant / Aftersales Exec
T.F.L Ltd Citroen
Wimbledon, Merton
02.1993 - 07.1995
- Coordinated parts deliveries and verified VOR parts for accuracy.
- Managed front counter operations and assisted customers at workshop and trade counter.
- Handled telephone queries regarding panel work and mechanical issues.
- Resolved customer complaints efficiently to enhance service quality.
- Supported service customers by booking appointments and liaising with leasing companies for authorisation.
- Collaborated with insurance companies on bodywork estimates and additional vehicle work.
- Ordered parts from other Citroen dealers, utilising skills in key cutting and number plate creation.
- Achieved monthly parts budget of £20,000 through effective trade sales management.
Education
GCSEs - English, Mathematics, History, Geography, General Science
Chiswick Comprehensive School
London 09.1978 - 06.1993
Skills
- Disability awareness training
- Managing travel schedules
- Customer liaison
- Interpersonal communication
- Communication proficiency
- Resilience under pressure
References
References available upon request.
Timeline
Private Hire Driver
Delta Taxi's
07.2022 - 07.2025
Customer Service
Hapag Lloyd
06.2006 - 12.2019
Various
Reed Employment Agency
01.2005 - 06.2006
Warranty Controller
Mercedes-Benz of Hertford
06.2003 - 01.2005
Assistant Service Manager
Vilton's Peugeot
08.2002 - 06.2003
Service Advisor
Camden Fiat & Alfa
02.2002 - 08.2002
Service advisor/warranty administrator
Marshall's Landrover
10.2001 - 02.2002
Service advisor {Temp}
Citygate Colindale Volkswagen
03.2001 - 10.2001
Service advisor
Citroen Battersea
08.1999 - 03.2001
Aftersales executive
T.F.L Ltd Citroen
02.1999 - 08.1999
Service administrator
Alan Day Ltd
12.1995 - 02.1999
Parts sales consultant / Aftersales Exec
T.F.L Ltd Citroen
02.1993 - 07.1995
GCSEs - English, Mathematics, History, Geography, General Science
Chiswick Comprehensive School
09.1978 - 06.1993
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