Marina Shan Butler
Bexhill on sea
Summary
A highly resourceful and self-motivated professional with exceptional problem-solving and communication skills. Demonstrates calmness under pressure and excels in team building, fostering a collaborative work environment. Committed to leveraging these strengths to achieve organisational goals and drive success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
18
18
years of professional experience
Work history
Customer sales assistant
Bucknall Trading Ltd
Eastbourne, East Sussex
2025.12 - 2026.04
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
- Provided exceptional service, boosting repeat business rates.
- Upsold additional products for increased revenue generation.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers to make informed purchasing decisions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Planned Care Co Ordinator
Horder Healthcare Ltd
Crowborough, East Sussex
2012.05 - 2025.12
- Carried out day-to-day duties accurately and efficiently, looking after the Patient Tracking List of patents.
- Booking operations and keeping the excel spread sheet of all patients constantly updated.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Patient Services Manager
Horder Healthcare Ltd
Crowborough, East Sussex
2018.03 - 2021.03
- Managing and supporting the Patient services Team of 36 people , and supported the team by demonstrating respect and willingness to help.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Managing staffing levels, health and safety and recruitment.
Guest services manager
Horder Healthcare Ltd
Crowborough, East Sussex
2012.03 - 2021.03
- Managed guest inquiries with promptness and professionalism.
- Handled guest complaints, resulted in improved relationships with clientele.
- Established effective communication for better team coordination.
- Collaborated with the team to ensure smooth daily operations.
- Trained staff on customer service protocols, led to improved team performance.
- Overhauled front desk processes, increased operational efficiency significantly.
Office manager
Vinci Construction
Redhill, Surrey
2008.03 - 2012.03
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Prepared detailed reports for senior management's strategic planning.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
Education
GCSEs -
british forces school
PeterboroughSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Resourcefulness
- Self motivated
Affiliations
- Lawn bowls, gardening, reading
Timeline
Customer sales assistant
Bucknall Trading Ltd
2025.12 - 2026.04
Patient Services Manager
Horder Healthcare Ltd
2018.03 - 2021.03
Planned Care Co Ordinator
Horder Healthcare Ltd
2012.05 - 2025.12
Guest services manager
Horder Healthcare Ltd
2012.03 - 2021.03
Office manager
Vinci Construction
2008.03 - 2012.03
GCSEs -
british forces school