Shammy Akter (fCMgr)
Grays,Essex
Summary
Dynamic professional with expertise in sales strategy development and customer relationship management, complemented by proficiency in Microsoft Office Suite. Demonstrates exceptional skills in KPI tracking, lead management and conversion, ensuring time efficiency and effective team coordination. Adept at student counselling and recruitment, with a strong focus on communication and interpersonal skills. Career goals include leveraging application and document management capabilities to drive organisational success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Assistant Admission Manager
Step4progress
London
02.2024 - Current
- Supervise and support the admissions team, guiding Admission Officers and Counsellors in handling student applications, documentation, and follow-ups.
- Oversee the end-to-end admissions process for international students, ensuring accuracy, compliance, and timely submission to partner universities.
- Coordinate directly with international institutions to manage application updates, resolve issues, and maintain strong professional relationships.
- Review and verify all student files including academic documents, SOPs, financial statements, and visa requirements before final approval.
- Train new staff members on admission procedures, CRM systems, documentation standards, and communication protocols.
- Monitor daily student inquiries and lead conversions, ensuring the team meets recruitment targets and service quality standards.
Admission Officer
Step4progress
London
10.2022 - 01.2024
- Assist international students in selecting suitable countries, institutions, and academic programs based on their qualifications and career goals.
- Guide students through the entire admission process, including application submission, documentation, eligibility checks, and university requirements.
- Communicate with international universities and partners to submit applications, track decisions, and resolve admission-related issues.
- Provide counselling and accurate information on study destinations, entry requirements, tuition fees, scholarships, and living conditions.
- Prepare, review, and verify international admission documents, such as academic transcripts, English proficiency scores, financial statements, SOPs, and recommendation letters.
- Support students with visa-related guidance, including required documents, timelines, interview preparation, and embassy rules.
Business development executive
Modern Engineers Planners & Consultants LTD
Dhaka
05.2021 - 07.2022
- Provide engineering design and planning services for civil, structural, and architectural projects.
- Oversee and manage construction activities to ensure quality, safety, and compliance with project specifications.
- Prepare cost estimates, BOQs, and project schedules to support effective budgeting and project management.
- Conduct site inspections and supervision to monitor progress, resolve issues, and ensure engineering standards are met.
- Coordinate with clients, contractors, and regulatory authorities to ensure smooth project execution and timely completion.
Education
Master of Business Administration - MBA with Professional Experience
York St John University
York, England 09.2022 - 10.2024
Skills
- Microsoft office suite proficiency
- Sales strategy development
- KPI tracking
- Customer relationship management
- Time efficiency
- Student Counselling & Recruitment
- Communication & Interpersonal Skills
- Application & Document Management
- Team Coordination & Leadership
- Lead Management & Conversion
Certification
British Council Certified
Timeline
Assistant Admission Manager
Step4progress
02.2024 - Current
Admission Officer
Step4progress
10.2022 - 01.2024
Master of Business Administration - MBA with Professional Experience
York St John University
09.2022 - 10.2024
Business development executive
Modern Engineers Planners & Consultants LTD
05.2021 - 07.2022