Lucius Kargbo
London,Surry
Summary
A hard-working person who can bring positive energy and motivation to a team. As an Assistant Store Manager with expertise in team leadership and operational excellence. Manages daily store functions, enhancing customer satisfaction and driving sales through effective staff training and performance monitoring. Implements strategic inventory control measures, reducing stock loss and optimising budget management to meet financial goals
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
St Christopher's
London, Surry
03.2023 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Safeguard stock through effective inventory management and secure storage practices.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Implemented theft prevention measures to safeguard store assets and minimise losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
- Optimised pricing strategies based on market capacity and demand to maximise revenue targets.
- Formulated comprehensive marketing and promotional strategies to enhance business revenue.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Label goods clearly and accurately while adhering to trading standards regulations.
- Developed innovative retail strategies that adapt to seasonal changes and enhance team implementation plans.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Enforced team compliance with health and safety regulations to uphold organisational standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Sourced and motivated personable staff to deliver exceptional customer care.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Prepared detailed reports on sales performance, inventory, and staff productivity for management review.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Updated visual merchandising displays, drawing attention to promotional items and increasing sales.
- Responded to customer inquiries with relevant information.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Organised staff meetings to communicate targets, share updates, and foster team unity.
- Processed credit card and cash payments with accuracy.
- Conducted regular performance reviews, offering constructive feedback to enhance team productivity.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Assessed returned stock and decided on appropriate action to minimise product wastage.
- Delegated tasks to employees based upon individual strengths and experience.
Health and Social Care Worker
HC One
London, Surry
01.2020 - Current
- Assisted clients in maintaining personal hygiene, respecting their privacy and preferences.
- Encouraged service users to be independent and active members of society.
- Assisted with medication management, following precise instructions to ensure correct administration.
- De-escalated violent, aggressive and threatening behaviour.
- Conducted home visits to assess living conditions and provide in-situ support.
- Supported clients with mobility issues, using equipment safely to aid their movement.
- Generated detailed reports to document clients' progress.
- Conducted risk assessments in client homes to maintain safe living environments.
- Helped to select and admit clients to appropriate services.
- Collaborated with healthcare professionals to coordinate mental health services for clients.
- Prepared nutritious meals tailored to individual dietary needs, promoting healthy living.
- Gathered information from past mental, health and educational records to make prognosis recommendations to family courts.
- Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
- Performed in-home case management for clients to improve health outcomes and increase medication adherence.
- Conducted training sessions for new staff, sharing expertise and promoting best practices in care.
- Responded promptly to emergency situations, ensuring client safety and wellbeing.
- Implemented infection control measures, reducing the risk of illness spread among clients.
- Managed challenging behaviour through positive reinforcement and behaviour modification techniques.
- Conducted comprehensive assessments of client needs to develop tailored support plans.
- Coordinated crisis intervention and emergency shelter services for clients.
- Advocated for patients, carers and families around complex emotional and practical needs to lower anxiety and depression levels.
- Administered personal care and support to patients, promoting their dignity and independence.
- Monitored patient health status and reported significant changes to supervising healthcare professionals.
- Monitored clients' conditions to make timely interventions and reduce hospital readmissions.
- Delivered client-centred approach by contacting external social service agencies to obtain holistic view of individuals.
- Provided end-of-life care, offering emotional and practical support to clients and their families.
- Conducted client assessments to determine personal or social issues.
- Evaluated clients' progress using evidence-based techniques.
- Coordinated with external agencies to access additional services, enhancing clients' quality of life.
- Created rehabilitation programmes for service users with substance abuse issues.
Education
Bachelor of Arts Business - Business
Arden University
London, ENG01-2022
NVQ Level 2 - Health and Social Care Level 2
Lewisham College
City of london01-2014
Skills
- Customer relationship management
- Performance monitoring
- Staff mentoring
- Inventory management
- Visual merchandising
- Budget management
- Employee training
- Conflict resolution
- Strategic planning
- Team leadership
- Customer service
- Staff recruitment
- Health and safety compliance
- Sales optimization
- Customer assistance
- Store layout planning
- Sales
- People Management
- Cash handling
- Leadership
- Stock control systems
- Leadership qualities
- Sales Leadership
- Customer orientation
- Cash handling accuracy
- Product ordering
- Staff supervision
- Customer feedback analysis
- Quality Control
- Staff development
- Scheduling
- Microsoft Office proficiency
- Stock control software
- Quality control standards
- Sale displays
- Sales strategies
- Point of sale systems
- Point of sale system operation
- E-commerce management
- Microsoft office suite proficiency
- Written and verbal communication
- Profit and loss understanding
- Work delegation
- Logistical planning
- Purchase order creation
- Barcode scanning
- Retail space planning
- Operational optimisation
- Retail software usage
- Financial reporting
- Supply chain understanding
- Visual merchandising flair
- Sustainability practices
- Loss prevention strategies
- Just In Time stock control
- Staff retention techniques
- Brand loyalty enhancement
- CRM Software proficiency
- Positive attitude
- Creative thinking
- Time-management
- Complaint handling expertise
- Customer service excellence
- Supplier negotiation
Languages
English
First Language
Interests
- like going to swim
- watching football
- playing football with friends
- Running
Timeline
Assistant Store Manager
St Christopher's
03.2023 - Current
Health and Social Care Worker
HC One
01.2020 - Current
Bachelor of Arts Business - Business
Arden University
NVQ Level 2 - Health and Social Care Level 2
Lewisham College