Shamaun Salhotra
Southall,Middlesex
Summary
Accomplished professional with extensive expertise in customer service, team management, and staff training. Proven track record in performance management and process improvement, enhancing customer relationship management and achieving key performance indicators. Skilled in reporting and customer relations, with a strong background in Class B driving, including knowledge of traffic regulations and van unloading competency. Experienced in goods vehicle operation, temperature-controlled deliveries, and multi-drop delivery. Committed to leveraging skills to drive operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Delivery Driver/Warehouse Operative
Johnstones Decorating Centre PPG
05.2024 - Current
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Assisted in warehouse organisation to streamline packing process.
- Provided excellent customer service, enhancing company reputation.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Navigated various routes efficiently, leading to increased route coverage.
Part-Time Sales Advisor
DBS Entertainment
Hounslow
08.2016 - 01.2026
- Facilitating sales transactions by advising customers on services we offer that best meet their needs and encourage purchases.
- Upselling packages that the company has to offer to tailor every event.
- Managing bookings
- Creating a positive customer relationship.
- Managing social media content.
Trade Supervisor
Screwfix
Hanworth
09.2022 - 05.2024
- Building a customer relationship and understanding their projects and offer advice to drive sales.
- Creating relationships with customers to make us their trusted, go to retailer.
- KPI's driving sales and on-boarding new customers.
- Coaching and leading a team to perform daily tasks and praising each day's achievements.
- Enhanced market presence with strategic trade initiatives.
Customer Service Advisor
Boots Pharmacy
London Heathrow Terminal 3 - Landside
03.2022 - 09.2022
- Listening to Boots customers and providing a great shopping environment.
- Ensuring our stores were clean and presentable.
- Up-selling Boots own product.
- Offering product recommendation and deals that customers may not have considered.
Delivery Driver
Caribou
London
04.2019 - 03.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, and that the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
Online Deliveries
Sainsburys
Kingston Upon Thames
03.2018 - 04.2019
- Ensuring deliveries have been made in good time and in great condition.
- Offering a friendly approach and service keeping Sainsbury's reputation forefront.
- Keeping our customers aware of estimate delivery times and possible delays.
Part-Time Door Supervisor
Vision Security Recruitment Services
Hounslow
01.2016 - 02.2018
- Managing crowds and queues.
- Making sure people kept to the correct dress code.
- Checking tickets upon entry.
- Patrolling inside and outside the venue.
- Watching people's behaviour and deal with conflict.
- Physically intervene and escort people out of the venue, when or if necessary.
- Dealing with emergencies.
- Liaising with the police, first aiders and management.
Education
HND in Sound Engineering and Music Professional -
University of West London
EalingDiploma of Higher Education - I.T
Uxbridge College
Diploma of Higher Education - Business and Finance - Level 1
Ealing & West London College
EalingSkills
- Customer service
- Team management
- Staff training and mentoring
- Performance management
- Customer relationship management
- Process improvement
- KPI's
- Reporting
- Customer relations
- Class B Driver
- Knowledge of traffic regulations
- Van unloading competency
- Goods vehicle operation
- Temperature-Controlled deliveries
- Multi-Drop delivery experience
Certification
- First aid training, 2022-01-01
- Carpentry, 2019-01-01
- Painter and Decorating Certificate, 2015-01-01
- Sound Engineering diploma, 2012-01-01
- SIA training in CVIT, Door Supervisor and CCTV, Expired
Languages
English
Intermediate
Punjabi
Intermediate
Hindi
Elementary
References
References available upon request.
Timeline
Delivery Driver/Warehouse Operative
Johnstones Decorating Centre PPG
05.2024 - Current
Trade Supervisor
Screwfix
09.2022 - 05.2024
Customer Service Advisor
Boots Pharmacy
03.2022 - 09.2022
Delivery Driver
Caribou
04.2019 - 03.2022
Online Deliveries
Sainsburys
03.2018 - 04.2019
Part-Time Sales Advisor
DBS Entertainment
08.2016 - 01.2026
Part-Time Door Supervisor
Vision Security Recruitment Services
01.2016 - 02.2018
Diploma of Higher Education - I.T
Uxbridge College
Diploma of Higher Education - Business and Finance - Level 1
Ealing & West London College
HND in Sound Engineering and Music Professional -
University of West London