SHAUN SANTER

• Providing excellent customer service, therefore enhancing the company's reputation.
• Completing deliveries with a pleasant, patient and personalised service.
• Loading vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Keeping vehicles safe and roadworthy, maintaining and checking oil, water and engine levels.
• Carrying many various items to the customers' desired location using best moving and handling practices.
• Interpreting maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Communicating customer complaints, requests and feedback to company management for a swift resolution.

• I was fully involved in all aspects of customer service from initially greeting customers in order to establish positive first impressions, through to selling of our products, producing sales invoices, supplier requisitions and then finally picking, packing and delivering orders directly to our customer.
• Operated all types of warehouse machinery, including forklift trucks, electric pallet trucks and plastic strapping machines, with due care and attention, maintaining a safe, secure working environment.
• Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
• Unloaded and checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
• I helped to completely re-organise the warehouse during my time with Eurotiles, whilst keeping all warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
• Ensured accuracy of outbound deliveries, verifying stock against dispatch documents.

I was responsible for the sales and delivery of complete kitchens to the private and new build sectors.

• I was involved at every stage of kitchen design, quotations, project management and delivery.
• Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Furlong Kitchens was sold to a larger national kitchen manufacturer.

• Handled all incoming business and client requests for information.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Monitored multiple databases to keep track of all company inventory.
• Managed a team of employees, overseeing the hiring, training, and professional growth of employees.
• Recruited and hired qualified candidates for vacant and new positions.

Empire Office Supplies was eventually sold to a larger office supplies company.

• Liaised with customers and other departments to plan timely transportation of goods.
• Helped overhaul existing systems to increase accuracy, reducing costs and waste.
• Used automatic tracking systems to keep computer system updated with goods movements.
• Unfortunately Securicor Omega Express ceased trading in 2003.

• Responsible for the day to day running of the office.

Randal Office Supplies ceased trading after the death of the owner.

• I worked in the general accounts department for Bromley Council for nearly 3 years and was trained up to ACCA level.

I left to travel across France and Spain before working in Gibraltar.